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Pet Care & Health reviews in Toano

  • C
    Anderson's Corner Animal Hospital
    A highly qualified veterinary staff with a beautifully laid out facility. Unfortunately their customer service has severely deteriorated in recent months. It is not unusual to have a confirmed appointment and sit in the waiting room for 30 minutes or more, without explanation. A common courtesy would be to explain the reason for the delay after 10 minutes - never happens. I brought 2 rescues in as new clients. They had their vaccination records. Twenty five minutes later the admin staff was still entering 10 data points into their system and they will not tell the Vet you are ready until they have finished. It takes the Vet 20 seconds to review a paper copy. I will say they do perk up when you tell them you're leaving. My advice is if you have a lot of time on your hands this is the place for you - just bring a good book - like War and Peace.
    - Theodore D.
  • A
    Anderson's Corner Animal Hospital

    The initial evaluation and then the treatment were the first I worked with Dr. Robb directly although BJ has been out to the facility numerous times since he first had TPLO surgery with Doc Murphie Sr. almost two years ago.  Since then I have never looked back as I truly believe BJ was the luckiest dog in the world to have been introduced to this practice.   I am one of those awful pet parents, worse than picky, and overly obsessed with the quality of vet care for my dogs. so I do not provide accolades easily.  Nor would I take the time away from work to travel 70 miles each way for BJ's care.  Excellent care is something I have full expectations to receive.  While many disappoint,  ACAH has never failed to impress nor have they ever disappointed.  Maybe they are not perfect all the time, but then who is and I guess I am lucky as I haven't caught any of those times. One of the things they do is  actually listen to you and don't treat you like they know your dog better than you do.  They address your concerns, always taking the time to insure you are comfortable and understand what they are saying. And always open and honest with you. .   

    This last session was above and beyond what I expected.  Dr. Robb and Katie were nothing short of fantastic.  Knowledgeable, interested, proactive, thinking outside the box, conversant, open and I guess I could go on and on.  I was as impressed with what he did with BJ and what he said he might try as I was when I first met Doc Murphie Sr for BJ's TPLO 18 months earlier.  Not only did BJ need the surgery, but I needed to have him there for the full 8 weeks post op.  And almost right off the bat Doc said he needed to keep him post op for the whole time.  IT was as though he was reading my mind.  Strangest thing ever.  But that feeling you get when you walk into a new spot and you look around, take notice of what is going on and the interaction of the staff with each other, the clients and the animals, and you watch your dog and notice his reaction when first meeting the people that will work with him.  In that instant you know. Your instinct and that of your dogs, your gut reaction was spot on. 

    They have built up a phenomenal clinic with a great staff, from reception thru to surgery and treatment, to the groomers through to the kennel.   And yes, BJ has been a patient and 'guest' in just about every section, numerous time  and I am always comfortable knowing he is in the best of hands;  at the very least, a professional and caring staff, 24/7 who are always accessible.      


     




     

    - Susan S.
  • C
    Anderson's Corner Animal Hospital
    Once I decided that only certain vets could treat my animals, it was fine. I think the older, more experienced vets are more willing to listen and actually appear to be a little less overly confident. It is a very convenient practice because they stay open late and are open on both Saturdays or Sundays.
    - Barbara B.
  • A
    Anderson's Corner Animal Hospital
    We were surprisingly able to get a same day appointment. The staff was incredibly friendly and professional. Since this was our first time to the clinic. I just had a big somewhat organized folder with all the medical records of both of my dogs. They took the entire thing and sorted through to find what they needed, again, very friendly about it. I did have to wait a bit past the appointment time until I was seen (about 15 minutes). The vet tech and the vet both were friendly, helpful and great with our dog. The diagnosis was quick, about 5-10 minutes and they took the time to really explain what was going on, what the treatment would do, and potential problem signs for which to look. Diagnosis was spot on, issue cleared up in about a week. Price was incredibly reasonable, actually a bit lower than I was expecting based on other vets with whom I've dealt in the past few years. This clinic is a bit of a drive from Williamsburg, but worth it. They've become my new go to vet on the penninsula.




    - Blair S.
  • A
    Anderson's Corner Animal Hospital
    Dr. O'Brien's bedside manner is WONDERFUL, she takes all the time in the world to explain what's going on to you, she interacts so well with your pooch, and you never feel she's rushing you outta there. I can highly recommend Dr. O'Brien!
    - Cathryn D.
  • A
    Anderson's Corner Animal Hospital
    I think a lot of them. They did an analysis and said there was no problem and I was good to go. They're not cheap, they're just good. They have 4-5 vets on staff. They're good, I've never called with a sick animal that I wasn't been able to get in within, by my definition, a reasonable amount of time. They are not giving their service away but they have all the tools there to do what they need to do. They are 3 minutes from my house and if I have a sick dog I put the dog in the car and go, it's just that simple.
    - Steve R.
  • A
    Anderson's Corner Animal Hospital
    Exceeded expectations
    - Lisa W.
  • A
    NOAH'S ARK VETERINARY HOSPITAL
    unknown
    - Harold V.
  • A
    Anderson's Corner Animal Hospital
    Everything went very smoothly. They will take walk ins but appointments are preferred, great hours too
    - Lisa M.
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Pet Care Providers in Toano

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