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Gutter Cleaning reviews in Toano

  • C
    Williamsburg Maintenance Inc
    We had a contract to power wash our house including gutters for $400, placed screens on windows @ 4 to 5 men estimated hours for for 225, cutting a dead tree for $ 150 and placing curtain rod holders at last minute thing for $75. We went back and forth about putting screens and men hours on email about if they spend less time the owner will adjust $ and vise versa. Finally we agreed and signed an agreement.

    Work begin and they were punctual. One worker took the screens out of the attic and I helped to transfer it to the garage. He then helped me to place curtain rods on 2 bedroom windows. Before the guy finished putting the curtain rods the foreman came and said he needed him outside for the power wash so he hurried up and screwed up putting the curtain holder about an half an inch away from the window.

    As the guys were finishing up power washing the back of the house near my pool I saw spider webs and dirt on the window so I told the foreman that they had to be clean to put the screens up otherwise what is the point of washing. So he had to rewash again. Few hours later he came in the house and told me they were going to put the screens up and fortunately I was making lunch for my children using microwave oven so I was able to glance at the clock. About an hour later the foreman said they were finished and everything looked good at that time as I was attending to my 3 children.

    Then this was a big surprise, I had to write a check only and If I pay with a credit card I had to pay more for credit card service fee.
    Now keep in mind that we just bought the house and moved back from 8 years of overseas military assignments so we were using a credit card to keep track of our spending. Had I been informed earlier about writing a check would have been no problem.

    So this week I finally opened our windows and some of the screens came lose. They did not secure those little lock clip things so my husband had to go around and check them.

    Then few days later I got an email from the owner his foreman forgot to charge for placing screens on the windows and ask me to mail a check to his office. I called him and left him a message that I will pay with a credit card. But I did not get a reply. A week later he sent me another email that he wanted to drop by and pick up a check for $225. I then sent him an email stating that his men only spent an hour on the screens and that I will pay with credit card. I ask him to do the right thing. That was almost 2 weeks ago and have not heard from him.

    The men kept saying how busy they are and I am thinking do other people roll over and cover their credit card service fees by paying more or just write a check or give cash? $625 is still a lot of money and I thought credit card is more convenient.
    - Neko K.
  • A
    Alan Oncken & Co/Professional Gutter Cleaning
    I called the office to request an estimate, message stated it was the off-season so left a voicemail. 
    I received a call back from Mr. Oncken a day or two later.  He explained that the off-season is when they focus on new lients rather than scheduled cleanings.  He asked some details and I explained that my gutters were overdue for cleaning, and that we had a fish pond we did not want contaminated with debris or runoff.  Mr. Oncken said that would be no problem and the service would be $49.  He also said it was not a problem if nobody was home at the time of service.  We scheduled a date for them to come. 
    The crew came, cleaned out the gutters (by hand from ladders, no pressure-washer), bagged the debris, and left without a trace!  We are now on the notification list for semi-annual reminders. 
    How can this be beat?  To do this myself I'd need a $250 ladder (which I'd have to store), then spend roughly 180 minutes a year doing the work.  Factor in weather and my fear of heights and there is no decision to be made. 
    I cannot give a high enough endorsement of this company, they are beyond Outstanding!
    - Ellyn S.
  • D
    Last year this company cleaned our gutters.  they were on time and did the job well. 
    This year, I was searching Angie's List for someone to stain our fence - Lenny's Power Washing and Sealing came up.  I did not realize they stained fences, but they had good reviews.  On the 6th of May I submitted a request for an estimate to get our fence stained and our gutters cleaned. 
    Later that day, I received a call from a company rep who was on site.  He checked out the fence and said they'd get an estimate to me. 
    On the 15th of May I called to inquire about my estimate.  I wound up speaking to the same person who'd called me.  He started working on the estimate, then said he would have to call me back. 
    As of May 26th I have not received a call or an email regarding the estimate I'd requested.  Hopefully they get their business processes straightened out.  As it stands, they were not rude, nor were they combative, hence a "D" instead of an "F". 
    - Ellyn S.
  • A
    H20 Glassworks
    I contacted H2O Glassworks looking for a reliable, trustworthy company that takes pride in their quality of work, and that is exactly what I found with this company. I was very impressed that the owner, Mike called to confirm our appointment for the following day and arrived at my home right on schedule! Mike explained what he would do and how much he would charge for the window cleaning and also the gutters. Mike's crew started working right away! Not only do I have the cleanest windows in the neighborhood, I also didn't have anything to clean up after they left. Everything was put back to the way it was when they started. It is extremely nice finding a company that stands behind their work and holds customer satisfaction to its highest standards. I will be hiring them again this fall!
    - Tina B.
  • A
    Ace Chimney Sweep
    The owner of the company and his father, came out to do the work. They did an excellent job with the work done and found some problems with our chimney that they repaired. They were on time, did the work quickly, and gave us a very fair price. Both father and son are very friendly and professional. They came back out 4 days later to clean the gutters. Again, they did the work quickly, and I was impressed with their professionalism and how easy they were to work with. I highly recommend this company.
    - Virginia M.
  • F
    Alan Oncken & Co/Professional Gutter Cleaning
    I went to his house and talked to him, he said they were really busy. I finally got them cleaned by somebody else. He offered and didn't deliver. I know he got my correspondence because I hand delivered it to him. You don't meet the expectations to the promise. The price would have been an A but I never got to see the quality. He never came. He is promising the service and he is not delivering.
    - Steve R.
  • A
    Alan Oncken & Co/Professional Gutter Cleaning
    Mr Oncken dropped a corol in our mail box offering gutter cleaning for 49.00. He had our gutters cleaned within a few days and even located roof damage which could have resulted in massive repairs. Thanks to him we caught at early.
    - Anjeannette W.
  • A
    Mr. Handyman of Williamsburg and The Peninsula
    - Alice L.
  • A
    Total Exterior Cleaning
    They was nothing that I did not like about his services. I was very pleased with all his work, I will continue to use him in future.
    - Steve R.
  • A
    Alan Oncken & Co/Professional Gutter Cleaning
    Excellent work. Excellent value.
    - Gerry H.
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Gutter Cleaners in Toano

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