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Find Top-Rated Suffolk Fireplace Contractors

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Fireplace Repair reviews in Suffolk

  • A
    Rob was great to deal with throughout the entire process. He was able to come out the next day, explained everything and did a fantastic job. I didn’t know much about these fireplaces and he took time to answer my questions. The fireplace looks as good as new now. I plan to have him out once a year now to service it. Highly recommend this company.
    - Jason C.
  • A
    We bought the big deal to have our gas fireplace cleaned, however, it turned out it needed to be replaced.  James came over to the house and explained our options and we chose a new insert from the magazines he had.  He set up a date to install and made sure it was scheduled before Christmas.  James was very prompt and courteous.  He took the old insert out, installed the new one and cleaned up after himself and his helper (sorry, I did not get the other gentleman's name).  Really appreciated the support and options from Around the Clock Chimney and definitely would recommend them/use them again!
    - Joanne S.
  • F
    I purchased a gas fireplace tune up for $99 in early October. The first available date was November 9 between 10am-12pm. I took that date, though it seemed awfully far away. On November 9 at 10:30am, I was called by the company to say they would be unable to keep the appointment (which was supposed to be happening as they called), and the next available date would be December 7. This was unacceptable to me as I had already waited one month, then arranged my schedule for November 9, and now was being asked to wait another month and rearrange another day's schedule. Very unprofessional. The reason was that they were so busy, yet I continue to see them advertise this special. If they cant properly take care of customers they have, they probably should not be seeking more.
    - Regan W.
  • A
    This was an Angie's list deal. Inspected and Cleaned Gas Log Fireplace.    Arrived early but called to make sure that was okay.  Performed all the services required to include cleaning logs and fireplace, sanding thermocouple and clearing burners.
    - Meghan B.
  • B
    Very nice.  Pricey unit but it's the very top of the line and looks nice.  They had to come back once for an adjustment and were very responsive.  We are very satisfied and loved the unit over the winter
    - Kenneth T.
  • A
    Rob was here within 2 days of my request, he arrived on time and was very friendly. He cleaned and fixed the fireplace in less than hour and it works beautifully. He offers yearly maintenance deals - will give discount if you get service between Aug 1 and Sept 15th. We will definitely be taking advantage of this! Highly recommend this company.

    - Kathy C.
  • A
    ROB WORKED WITH MY HUSBAND'S SCHEDULE SO THAT HE COULD BE HERE WHEN MY HUSBAND WAS HERE. ROB WAS RESPONSIVE AND TIMELY. SHOWED UP ON TIME AND DID A FABULOUS JOB. VERY POSITIVE ATTITUDE AND EXPLAINED EVERYTHING THAT HE DID. HIGHLY RECOMMEND HIM. WE WILL HAVE HIM DO REGULAR SERVICING OF OUR FIREPLACES IN FUTURE.
    - Jill F.
  • A
    Ryan and his assistant arrived on time.  They were professional, polite and friendly.  They took every precaution to avoid getting my house dirty.  Ryan went on the roof and showed me photos of my chimney.  Based on the photos he recommended replacing my chase cover, which was quite obviously rusted in the photos.  Even so, he did not feel it needed to be replace immediately, but in the near future.  Inside the fireplace he noticed some cracks in the firebox.  He charged $25 to repair the cracks with high heat refractory cement and advised me on how to prevent cracks in the future.  He said the fireplace was fairly clean considering we had not had it swept in the 8 years we have lived here.  The same day, he emailed me the photos of the rusted chimney chase cover.  He was not at my house for long, maybe 30 minutes.  There was not a speck of soot or dirt in my house after they left.  I would definitely recommend Ace Chimney Sweep.
    - Patricia G.
  • A
    They called on their way, arrived early (I had asked them to come as early as possible), and were professional, courteous, and pleasant.  I had forgotten to ask about the chimney cap install before they came, but when I did they informed me they always keep 5 sizes of caps in their truck.  They were in and out in no time at all, and kept everything clean while doing their dirty work!  ;-)  I have off white furniture in that room, and not a spot was on it.  I am very satisfied, and looking forward to a wonderful winter where we can use our beautiful fireplace again.  I would call them again if I ever need help with chimney issues in the future.
    - S Dawn W.
  • A
    After the initial glitch (the techs showed up without a blower on the first visit) I was more than satisfied with the level of service. Although I gave Brian (office manager) the make and model of the gas fireplace, Tom (service tech) explained that normal procedure calls for the techs to visit and verify the required blower, then order it. The second appointment was on a Saturday since I had taken off from work for the first appointment. I was not charged for the first appointment, and was sold the blower at cost to make up for the inconvenience. Richie (owner) is serious about maintaining a stellar reputation for the company. Tom and Dan were professional and friendly. They completed the job in about an hour, with minimal mess, used drop cloths and cleaned up after themselves thoroughly. They also answered any questions without hesitation and are not shy about being watched at work.
    I would recommend Tidewater Log Doc to anyone and will use them in the future.
    - Gerald W.
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Fireplace Contractors in Suffolk

Companies below are listed in alphabetical order.

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