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Find Top-Rated Suffolk Tile Installers

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Tile Installation reviews in Suffolk

  • A
    Chris did an outstanding job. His attention to detail and pride in work was obvious. We had an issue with a defective tile (surface crack in glazing) that he promptly corrected without impacting adjacent tile. Don't know cost since tile was subcontracted as part of bathroom renovation.
    - Elaine D.
  • A
    Outstanding work and attention to detail. Work involved removing a fiberglass jetted tub and installing a new vanity and custom shower, and retiling the floor. Also had significant drywall repair due to previous leaks. Bathroom looks better than when the house was built. Rob and all of the contractors were easy to work with, took time to understand our desires and provided input based on their experience when we were "stuck". Will definitely use Kitchen Emporium for future work.
    - Elaine D.
  • A
    I was extremely impress with the work Mr. Keon Martin did with our bathroom; replacing cracked tiles around the shower and garden tub. He was very professional and work promised completed on time. I strongly recommend hiring for any handy work need around your home. I plan on having him do more work in the future. His prices are quite reasonable. Thanks again Keon!
    - Frank D.
  • A
    Great communication. Very professional. Reasonable quote. Cleaned up every day. The new spaces are beautiful. We could not be happier. Highly recommend. Will definitely be hiring Paula and Dave again!
    - Kerry B.
  • A
    Fantastic! Rob (owner) was very easy to contact and accommodating. Amy and Zach did everything except plumbing, drywall and electrical. Very genuine and professional people. Concentious to neatness during the workday and clean up at the end of each day. Zach did beautiful tile work. Very competent, hardworking couple. The electrician, plumber and drywall people (subcontracted) were equally professional. Would have completed project on time if the tile I ordered had come in as ordered. That companies (will not name) supplier shipped the wrong color 3 times. Two different colors were labeled with the same stock number. Each time took 2 weeks. Therefore the delay was my fault. Finally chose a different tile store. Started installation the day after I got the tile. Truly very happy and satisfied with the quality of service received. Would definitely use their services again. Highly recommend.
    - Linda M.
  • A
    What a great experience. We had the kitchen completely redone. Rob had a great design idea and was so helpful in suggesting the best type of cabinets for our layout. All of the subcontractors were professional and so helpful and a true pleasure to work with. He gave us a time line and was true to his word. I look forward to working with Rob when it is time to remodel the master bath
    - beth g.
  • F

    When my husband first spoke with Mr. Gary Robertson, the contractor, in DEC 2014, my husband first asked Mr. Robertson if he was a licensed contractor, bonded, and insured.  Mr. Robertson assured him he was a licensed contractor, bonded, and insured.  Major mistake for us, we did not verify. Contractor began demo of bathroom floor tile, in early FEB 2015, damaging special accent tiles beyond reuse.  He convinced us we needed larger accent tiles in order to look correct with the new larger tile we selected.  In hindsight, realize this was contractor's means of escaping his failure to preserve our existing accent tiles he destroyed.  This forced us to order accent tiles which were very expensive, handmade, and delayed installation by 5 weeks, in addition did not provide the proper number of accent tiles required to place in pattern discussed.  This was a $400 expense we had not budgeted for.  The day he laid thin set  and tile, I brought to his attention the variances in spacing where grout was to be placed.  Contractor informed me once grout was down I would not notice variances in spaces between tiles. He admitted he failed to number the accent tiles when cutting the larger tiles.  I said to contractor, "I'm not an idiot but you are the professional here, so if the floor is unsatisfactory after grout installation, you will have to redo, it is your call." The day he grouted bathroom floor tile, we were not present, but my Mother was.  Arrived home to a disaster of a bathroom floor.  Grout lines were different widths (did not use tile spacers) among the tiles, just as I had suspected & had addressed prior to grouting; lippage was apparent; no baseboards removed prior to installation; some accent tiles had grout spacing, some did not; and baseboards were damaged.  I phoned contractor that evening and discussed the disastrous installation of our new tiled bathroom floor.  He arrived the following week and walked into my home, and in front of a worker I had never met, acted like he wasn't aware as to why I was unhappy with his work.  His arrogant attitude annoyed me, and I told him so, and didn't appreciate arriving acting like this was the first time he had heard of my displeasure with his installation.  Before he left, I could tell he was upset and I asked if everything was all right and he responded he was having problems with a customer who was not paying him for his work.  It was the last time I saw him.  He left my bathroom in disarray.  He did not reset our toilet, did not replace sink pedestal, did not repair baseboard, and of course did not repair his mistakes.  He would not return my numerous phone calls, would not reply to my email, so I emailed his attorney, as I had paid him for his services, including the special order for accent tiles.  Contractor closed his business under Tile Works and is now under the name of Artisan Construction as of AUG 2015.  Contractor's attorney responded after a month, via a formal letter, filled with fabrications stated by the contractor, with exception of one, and also stated the contractor claimed I stilled owed him money, but wished to move on. Really???, unbelievable.  In the state of VA, a contractor performing work over $1,000 without a contractor's licenses, is guilty of a criminal offense.  While waiting for an actual licensed contractor to provide an estimate on repairing our floor, we attempted to replace the pedestal under the sink, only to discover the pedestal no longer fit.  New contractor said he cannot save the special order accent tiles (so I have reordered and ordered the appropriate number), must rip up entire floor due to it's poor installation, hire a plumber to move our sink up since former contractor built the floor up and it will no longer support pedestal, replace all damaged baseboard, order all new tile, and may have to replace cement floor.  This has cost me even more than the first installation.  Licensed contractors charge more as they are performing work legally and must include their cost of licensing, bonding, and insurance.  Lesson learned, only hire reputable, licensed contractors who are, at the least, insured.


    - Betty S.
  • A
    They did a great job. Let me start with our showroom experience. We had researched luxury vinyl tile (LVT) prior to shopping for an installer. We found Carpet Hut through Angie's LIst and chose to visit their showroom because they are an Armstrong certified LVT installer - and apparently one of the only ones in our vicinity. When we visited their showroom to get an idea of cost, options, wear, etc, Terry provided a huge amount of info about what LVT (and carpet) labels mean, what you're getting when you buy flooring based on those labels, and let us make our own choice on products. I'd never had such good info passed prior to making a home improvement purchase and never felt pressured to buy the most expensive thing in the showroom. They have a great selection of flooring options.
    We ordered new carpet and padding for upstairs and LVT for downstairs. Larry came out within a few days to measure, and explained what preparation needed to be done on our first level floors to prepare them for the LVT. Apparently none of the rooms (living, downstairs lounge, kitchen, dining) were at the same level when you got down to the plywood floor. That means that once the old flooring (a mixture of tile, laminate, and carpet) was removed, the floor would have to be built up to the same level throughout. The labor involved in that brought our price up, but nowhere near what I feared it might be and we feel we got a very fair deal - compared to what we got a few years ago from one of those bargain flooring companies you see on TV.
    Carpet & padding were installed in two days, seams barely or not visible at all. The LVT took about 9 days all told, the first week spent on preparation (our floors needed a LOT of work). In all cases, the workers were extraordinarily professional, friendly, and did a great job. They've all been working for Carpet Hut for about 30 years or more so they know what they're doing and are able to easily address challenges that came up during the install.
    Finally, if you're considering hardwood or laminate floors, spend some time getting to know LVT. My husband was sold on it, me not so much until Terry showed me their samples and we talked about wear, advantages, etc. I was surprised by how NICE it is! As some websites say, LVT is NOT your grandmother's vinyl. Gorgeous, looks like wood, low maintenance and can handle a good soaking, should that happen.
    - Karen J.
  • A
    We purchased the hardwood from Lumber Liquidators and had Adrian tile do the install.  I could not be more pleased.  We will use them for all jobs big and small since we still have the bathrooms and kitchens to do.
    - Melissa H.
  • A
    Ryan arrived on time and was wonderful.  He explained everything he was doing and was careful to do a test spot first due to the special grout I had in my kitchen.  He was fast but thorough and a polite, pleasant and down the earth young man (he works for his father, the owner of Carpet Medic).  The end result was a remarkable, sparkling, improvement.  I am SO happy I had this done - I could never have gotten it that clean if I spent days on it.  This is a wonderful service for anyone with dingy grout.  My bathroom tile/grout is 19 years old and has never been professionally cleaned and it looks brand new now. My kitchen looks brand new as well, and hasn't been this clean since the day it was installed.  They use a high pressure water/ vacuum machine after applying a special cleaning agent and letting it sit.   I highly recommend this service and company.
    - Jan K.
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Tile Installers in Suffolk

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