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Professional Work reviews in Strasburg

  • A
    Charquero Welding Services
    The guy knows what he's doing I was convinced that I needed to replace the railing for the tandem but the guy looked at it and told me that he was going to fix it and make it stronger.
    It took him 2hrs to do it! I'm defenelly calling them again
    - Jonathan C.
  • D

    When we signed up, we were assurred/promised that any communication regarding the account would be with the primary phone only. The first month, this promise was broken with a survey and a 'friendly reminder' regarding payment (which was not late in the first place) to the secondary number. We called customer service and, after an hour, were promised that it wouldn't happen again. The next month, we had the same problem, only it was with a phone call for the account holder. Another call to customer service yielded another promise of better service after an hour of talking.
    When we signed the contract, we were told one price. They didn't say anything about any additional charges until we called about the first bill, which was about forty dollars more than we'd expected. Nothing we can do about that, since it is in the contract, in the very very small print in the middle of about 5 pages of print.
    I have worked for a large telephone company and a nationwide cable service as a customer service representative, and I DO know that, when a rep accesses a customer's file, they are to note the reason for the call, and what was done to correct any problems. Apparently AT&T's reps either don't have to do this, or they just don't know how to read the comments on the account. Every time, we have to start at the beginning because the person we're talking to, of course, doesn't know what we're talking about. This is very frustrating for the account holder (my spousal equivalent), and made worse by the fact that they WILL NOT speak to me, even with his permission. I've listened to the conversations on the speaker on more than one occasion, and got a strong feeling that, once they discovered his frustration, they became even more intractable and stubborn. More than once, we have been hung up on and, when we called back, were told of 'technical difficulties'. More frustration, since we're reduced to repeating the entire story again.

    We are not going to continue as customers of AT&T any longer than we have to. We are going to check out the TrakPhone available at major department stores, and go on prepaid service for half as much as we are currently paying. I wish I'd known about it before, I wouldn't have even called AT&T.
    - melinda k.
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Professional Services in Strasburg

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