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Locksmith reviews in Sterling

  • A
    Eagle Locksmith & Garage Door Repair Services
    The company had several emergency visits that pushed my service time back. I have no complaints for they were kind to keep me informed and if it were my emergency I would want them to come first also. Once arrived, they were kind and apologetic and got all the requested work done quickly and accurately. They even went out of the way to fix a lock they never installed so it locked correctly. Any lock service needs in my future, I will call Eagle Locksmith LLC. again. A plus!
    - Monique H.
  • A
    Purchased a new home and wanted to get locks rekeyed.  Saw the deal on Angie's List and positive reviews.  Purchased the deal.  Scheduling was quick and easy.  Communication was great - including an update about 30 minutes prior to arrival.
    Locks were rekeyed and new keys provided.
    Good service and quick response.
    - Nicole G.
  • A
    Keyed In LLC
    I worked with Shay throughout the planning process and he was pretty responsive. It took a little while to get HOA approval, so we communicated for several week with maybe one hiccup. The installation appointment that we had was rescheduled once per vendor request, but they accommodated our schedule when setting the new date. All-in-all, we're happy with the door and have better climate control inside the garage. We noticed there was a dent in one of the sections later in the day. That was disappointing and we have yet to schedule a revisit to correct that. We were able to offload most of the old door pieces through another (unexpected) project.
    - Tiffani J.
  • A
    Purchased a Big Deal to re-key 4 locks and get 4 keys.  I received a call within a day and was able to schedule the service quickly.  What I didn't know was that since I had the locks re-keyed to match the front door, I did not receive the 4 keys which were listed as part of the deal.  That was disappointing and unexpected.  One of the reasons I purchased the deal was to get extra keys so my son and daughter would each have one.  I ended up going to Home Depot to get my 4 keys.  I do wish I had been told before he started work that asking to have the locks keyed to the front door would mean I wouldn't get the keys.  I would have had them keyed to match each other and gotten the keys and lived with having a different key for the front door. 
    Overall, it was a good experience and I would use them again... just would make sure I understood all details before they started. 

    - Debra L.
  • A
    Eastern Safe & Lock Inc
    I was not here but my Mother In Law was here for the service.  Locksmith was professional, prompt, knowledgable, and even re-keyed our electronic keypad lock in the garage.  Would use again, for sure.
    - Bryce M.
  • F
    Spencer's Safe & Lock
    Not a good experience. Called 24/7 number, was told that I would get a call back in 30 minutes because he was driving to office. After 40 minutes I called back. Technician came within 45 minutes and was unsuccessful in opening car door. He said he called his buddy who would come in 1-1 1/2 hrs. I called office back and cancelled. The person answering phone offered no apology and rushed to end call.
    - Sheila K.
  • B
    Eastern Safe & Lock Inc
    The provider showed up on time, was friendly and professional and got the job done quickly. He explained how the rekeying process worked because I was curious and had asked. 
    The only issue came in paying for the service. The provider didn't understand how the Angie's List coupon worked (and I didn't catch it at the time) so we ended up paying double. I have spoken with the company and they apologized for the mixup and said they'd cut a check for the difference we overpaid. While I anticipate getting it, we have not yet. I call periodically and they're friendly on the phone. But it's been over a month now.
    - Julie S.
  • A
    Locksmith called and arrived early which was just fine with me. He explained all charges and how much I had saved by purchasing the deal on Angie's list. I was aware of approximate charges because I had talked to someone on the phone when I made the appointment. The charges were equal to estimate given me. The locksmith was efficient and also answered all my questions. Definitely would use again.
    - Janette G.
  • F
    Steve's Services
    Let me start by saying I'm sure Steve is a good guy.  I watched him install a safe for a friend and he genuinely seems like good peoples.  That all being said, his ability to run a business seems to be quite lacking.  Specifically:
    1.  I submitted 3 request through the FT. Knox website for pricing.  I did this over a period of weeks.  Never received a response.
    2.  I emailed Steve directly (via a flyer I picked up at the local gun show).  Also, no response ever received.
    3.  I left Steve 3 - 5 voicemails over a period of weeks.  Always calling during normal business hours (8-5 M-F).
    Out of the blue one evening around 1930hrs Steve calls.  We have a 15 minute discussion on the safe requirements and install location.  Steve tells me he will call the next day with pricing and a delivery date.  Despite me following up with him multiple times, here I sit a month later with no call or other communication from Steve.
    This is beyond ridiculous, yet after reading through multiple forums and postings around the Internet, this seems to be status quo for Steve over the last decade or so.  
    Given that my perception of Steve being one of the 'good guys' it pains me to write this, but I'm frankly frustrated with the situation.  As I communicated to Steve, the one time we communicated, I have cash in hand and am ready to execute immediately.

    - Thomas P.
  • A
    Eastern Safe & Lock Inc
    Everything went extremely well.  The company was responsive when we contacted them and set up a time and date.  They showed up on time, were professional and the door lock and spare keys work perfectly.  We will use this company again in the future.
    - John E.
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Locksmiths in Sterling

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