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Home Health Care reviews in Sterling

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• My parents contracted with Provider name locked. beginning in 2011 to provide homecare to a bedridden elderly individual, as well as light
  housekeeping services.   As of June 2013, after homecare services were no longer needed, my father continued to contract with Ms. Provider name locked. to provide light housekeeping services approximately once per month.  Over the four years that she has provided services for my parents, Ms. Provider name locked. has been very responsible, reliable, flexible and trustworthy in the performance of all of the tasks that she was contracted to perform.  Overall, my parents were very satisfied with her job performance.  Ms. Provider name locked. always displayed a professional, respectful and pleasant demeanor, and showed creativity in solving problems, which helped my parents to be able to remain at home as they grew older and more limited in their ability to attend to their daily needs.
  
  - Michael K.
• Great at communication but lousy at providing what the patient and family needs as far as supplies. We were told they would no longer provide pull-ups for my mom because she also uses diapers (at night). Regardless of the fact that she needs them, they said no. They also will not provide wet wipes, which are another necessity when dealing with a stage 7 dementia patient. They treat their dying patients like numbers, always more concerned with their bottom line than the welfare of the patient and their family.
  
  - Carrie J.

• Oxygen and medical equipment were to be delivered to a client on Friday 11-6-15.  This did not happen and no phone call was made to the client.  Called company to report problem and spent close to 1 hour total on hold trying to get some answers.  I spoke with at least 5 different people and got different responses from everyone of them.  One told me that they were out of oxygen concentrators.  One told me they did not have an order.  One told me they did not have a record of a planned delivery.  I finally spoke with someone who verified the order and the scheduled delivery  I told her of the problem that I had with communication during my phone conversations with other personnel and she did not say a word.  Nothing.  She then said she would make sure the items were delivered.  Very poor customer service.

  
  
  - TERRIE W.