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Generator Repair reviews in Sterling

  • A
    Browning Equipment Inc.
    Head gasket on 18kW generator was blown. Contacted every company that I could find - none wanted to fix the issue but rather just replace the generator, which only had ~50 hours on it at that point. Candy @ Jamies Small Engine repair referred me to Browning. I cannot say enough good things about these folks. I first spoke with Larry who coordinated everything and had Courtney - his most senior field tech come out to confirm the diagnosis and set about fixing the issue. Top notch communication and service. Thank you Larry & Courtney.
    - Thomas P.
  • A
    John Nugent & Sons Inc
    John Nugent's representative was very professional and knew exactly what to do.  He arrived promptly, explained the problem and what is required to fix it.  Part was ordered same day and he returned within a week to fix problem. All of the work was done very professionally.  I will recommend this company to anyone and will call them in the future if necessary.
    - Ajay G.
  • A
    John Nugent & Sons Inc
    We got three quotes on this project.  Mike Jackson was our Nugent salesman.  He was the only one who walked the entire house and asked to look into our attic.  Nugent and one other told us our current system was oversized for the house.  They were not the cheapest quote, but we thought their service/expertise was worth the cost and they did negotiate with us.  This was a complicated project requiring movement of the current system to make place for the generator.  The process wasn't without issues, but each one was addressed promptly and resolved quickly.  We had many team members at our home during this process and they were all professional, knowledgeable, clean and respectful on our home.  On the day of inspection Mike came back to meet with each inspector (4 in total) - very much appreciated.  We would highly recommend them and will use them for future projects.
    - Karen M.
  • A
    Kinzie Generators
    We had an excellent experience. My husband has extremely high standards, and Mr. Kinzie and his company met these expectations. We had a generator installed, hooking up to the external and existing gas line that feeds our house. When Mr. Kinzie came for his initial consultation, he brought a generator on the back of his truck that he turned on, to demonstrate the noise level for us. This type of installation is complex and has extended lead times. In addition to ordering the generator, there are permits from the county, inspections at multiple times, gas line work by the gas company, more work with the county, electricians, and others. Kinzie was clear with us up front about a long time window from contract to installation and inspection, so we knew what to expect. He and his wife were responsive to my husband's questions and to his considerations about the transfer switch, the placement of the generator, my husband's schedule, and other factors.
    Kinzie Generators handled this project end to end.
    The generator is now installed. Kinzie Generators uses Cummins generators, which are top of the line. They are not inexpensive, but they the gold standard. We are very pleased with the results and our experiences.
    - Angela R.
  • A
    DAVE HENSEL ELECTRIC INC
    It went better than I could have expected.  From start to finish, Dave Hensel Electric was a pleasure to work with.  Dave came to my home to assess my needs and discussed a variety of options for a whole house generator.  He showed me pictures of similar recent installations he had done.  We discussed the location of the generator, which was of prime importance to me.
    Dave promised me a written quote in two days.  It arrived as promised.  After receiving two other proposals, I decided to go with Dave.  His proposal was clear and described exactly what I would get.  We worked with Dave's plumber to get the gas company to install a new split meter and then scheduled the generator installation.  On the day we were scheduled, seven of Dave's electricians arrived at  my house to begin working.  He had one team working outside, and one inside.  These guys were amazing!  All of them were professional, courteous, extremely neat (they put every scrap of wire into trash bags they brought with them and covered my floors with moving pads to keep everything clean).
    Every wire the installed was straight and parallel.  Every electrical box they hung was perfectly level.  The new wiring was neater than my original wiring.
    When the wiring was finished, we fired up the generator and - voila!  Everything worked perfectly.  Dave then spent time showing me the features of the generator.  He was extremely thorough.  The county inspectors arrived, and everything passed - absolutely no issues.
    This had to be one of the best experiences I have had working with a contractor on a major project.  What a great company to work with!
    - Ronald F.
  • A
    Absolute Electric LLC
    I had a new breaker panel installed and a new Generac 20KW generator installed.
    The breaker panel was straight forward and professionally done.  There were a few minor issues when it was being inspected that Absolute Electric resolved.
    The Generator was a tough and involved job.  It involved routing the natural gas from one side of my house around the back to the other side of the house.  This had to be routed through my yard which has an irrigation system.  A trench had to be dug by hand between these points.  This was slow going as there were many obstructions such as the irrigation system and many roots from trees.  Several of the irrigation pipes were damaged during the digging but Absolute Electric took care of repairing each and every one of them to my satisfaction. Additionally, one rather significant tree root was severed for a 40 foot oak tree.  A young apprentice got a little too overzealous and cut it out.  Absolute Electric brought in an arborist who concluded that the tree would eventually die and that is should come down.  This was unfortunate, but Absolute Electric took care of bringing in an excellent tree service who did remove it.  We did have some additional challenges with the plumber who was subcontracted for the gas work.  There was a leak in a gas hose that needed to be repaired and the plumber failed to install an isolation valve.  Both items that Absolute Electrics Quality Control caught and corrected.  I have also learned that the plumber who was working the job is no longer with that subcontractor. 
    This was a challenging job that I know cost Absolute Electric more than they planned on, but they persevered, worked with my schedule and followed through with the installation.  I would recommend them to anyone.  Shawn Collins', the owner, is most concerned with customer satisfaction.  He will make sure he get the job done no matter what.  He certainly proved that to me.  This was the "Murphy's Law" of all jobs.  But it is very important to know that it did not phase the technicians at Absolute Electric.  They professional through every step.  They were very apologetic that it was taking as long as it did, but in the end, it all worked out well.  I will used Shawn and his company for any electrical jobs that I have in the future.
    - Sharon N.
  • A
    Airflow Service Co
    The staff was very friendly and prompt.  Andy, the owner, was very customer service oriented.  He provided advice to me on other services that I was interested in, but never tried any type of "hard sell" with me.  I very much appreciate that.
    The backup generator has performed as planned, without any problems. 
    - Hank K.
  • A
    Boyland Electric Inc
    Boyland was excellent!  I would recommend them to anyone who wants to have a Generac backup generator installed.
    - Vicki J.
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Generator Services in Sterling

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