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Flooring reviews in Sterling

  • A
    TYL Remodeling Inc.
    We have been extremely pleased from the first moment we contacted TYL. We were treated as valued customers and not as an inconvenience. TYL was extremely patient with us as we ended up changing the scope of the job a couple of times. All of the folks that communicated with us reiterated how grateful they were for us giving them the business. Throughout the entire process, there was consistent communication as to what to expect and when. It's such a pleasure to have a business with integrity that does what it says and says what it does. We're extremely pleased with the end product which is even more beautiful than we had imagined. We are recommending TYL to our friends who are considering remodeling within their homes and we will not hesitate to contact TYL for any future remodeling needs we may have.
    - Warren W.
  • A
    M&D Home Repairs & Remodeling LLC
    Ivan was one of few contractors that bothered to respond to my request. He provided an estimate for the requested work and priced out several options. After deciding to proceed with the project, M&D was able to start within a week. The project was estimated to take about two weeks, but the crew was able to complete the work in six days. The workmanship was top notch.
    - Angela R.
  • A
    Looney's Tile & Grout
    From the first contact until the last, Looney's Tile and Grout staff were completely professional, friendly, informative and prompt. They followed through on everything we discussed. And, of course, their work speaks for itself - my bathroom looks like new. Martha, Franks, Santos and Giovanni are fantastic. I will use their services again without even considering going somewhere else for tile work.
    - Melinda W.
  • A
    ServicePro Express Inc
    ServicePro took my old kitchen down to the studs, changing the floor layout from a peninsula to an island, removing a closet and much more. I had obtained several estimates before choosing and ServicePro offered more services for less money. Chris Langley, Joe Halverson and their team were excellent to work with. They took great effort to minimize the dust throughout of the house and the finished product is fantastic. I ended up having them replace my foyer floor while they were here which was not part of the original plan. I had to travel a lot during the renovations and had no problem in trusting them with my home. The team went above and beyond, was very professional, courteous and just plan fun to work with. I will definitely hire them for future work.
    - Mary Ann M.
  • A
    GPE Home Design
    Isais and the entire crew at GPE were wonderful. They did an amazing job on our bathroom remodel. They showed up on time each day, were very respectful and cleaned up every evening before they left. The took care of all details of the project to our full satisfaction. The quality of the work, the cabinetry are all top notch. I def. recommend them!
    - Kate R.
  • A
    Loudoun Valley Floors & Loudoun Carpet Care Inc
    Based on my recent experience working with Loudoun Valley Floors (LVF for the rest of this) to replace existing hardwood in my mother���s home we���re preparing to put on the market, I recommend them highly based on their responsiveness, installation ease, installation craftsmanship, and general integrity as a business. We had approximately 900 sq ft of engineered hardwood pulled and replaced by LVF due to water damage in some spots, plus wanting a new floor on the main level due to general wear due to traffic on the existing 15 year-old flooring. The replacement was another engineered hardwood generally matching the existing color scheme, as we weren���t replacing the hardwood on the stairs / railings / etc going up and down from the main level. Kiley J. was our primary point of contact throughout the entire engagement, from initial scoping through installation, and ensured total satisfaction with the work from A to Z. The work team, lead by Carlos, was courteous, efficient and complete. Although we didn���t use their showroom in Sterling to make a selection, it is comprehensive and the same staff you���ll work with on your project can help direct you to your selection. Rds
    - Rick S.
  • A
    MTR Service LLC
    Carlos and his crew have been consistently great. The prices are fair and the work they do is exceptional. Carlos is very professional and answers texts and phone calls right away. I���ve used Carlos and MTR many times and I���m never disappointed.
    - Alex M.
  • A
    Virginia Kitchen & Bath
    Summary: Virginia Kitchen and Bath was not the lowest price option based on estimates we received, but they did offer us the best value for the price. In the end, they completed the work well and rather quickly, including returning to address small issues once we lived with the new changes for a few days. We are happy with the results and are way too excited to use our new bathroom tomorrow! Detail: We had a leak inside our home that affected the master bathroom as well as the room below, which happened to be the kitchen. This means we had some coverage of costs from our home insurance provider. VKB was one of several companies we had out to look at the job and provide an estimate. They made the cut (down to 3 options) based on the written estimate we received and our initial impressions - responsiveness, attention to detail and demeanor of the representative - and that led us to a showroom visit. We'd opted to get estimates for additional work in the same rooms that was not covered by our insurance as well as some other rooms to potentially complete projects we were working toward, anyway. This landed the VKB project to a remodel of our master bath and repainting & reflooring of the kitchen. We worked with Burak for the initial estimate, design and contract signing. He had a great personal recall of what our home looked like when we visited the showroom. We never felt rushed to make choices, even when other customers came in behind us. Burak was very attentive to our preferences and was not afraid to make recommendations. VKB has some standard payment schedule information that is provided up front as well as a templated estimate process that they use. It should be noted that VKB does not provide paint, but did send us to a provider where we could have a discount. The payment schedule was nice to have for planning purposes. The templated estimate made it virtually impossible for VKB to meet the documentation requirements for the insurance company. This meant that justification for increasing the low-ball reimbursement we received from the adjustor could not be sufficiently provided and we're unlikely to recoup the additional costs for the covered work. On the plus side, their approach is to offer a full package that trumps whatever you had previously. I feel like this is what we got with the master bath! The team that came to our home was efficient and friendly. The work was led by Alejandro and our project manager was Sertac. They completed all (let's say 95%) of the work in about 9-10 days, including a Saturday, which was impressive. (So many companies will not do projects on Saturday!) We did wait an additional week or so for the shower door to be created/installed and then we asked them to return for a small punch list of corrections. We expected the shower door delay because we were told that up front. No surprise there! During execution, we had some minor scheduling issues that generally amount to miscommunication or lack thereof. The largest consequence was that we lost access to the kitchen earlier than we'd expected based on the plan laid out early on, causing us to purchase more restaurant meals than we'd planned for previously (and lost opportunity to use some groceries). We had a close call when all of our kitchen contents had been set outside for a couple of days and rain came up in the forecast. Alejandro and the team hustled to keep the work on track and spare ruining the displaced items in the process. Sertac was always attentive to our concerns and had a good attention to detail. He helped ensure some other parallel work we had going could be accommodated. Normally, we wouldn't have had multiple companies at the same time, but there was a scheduling hiccup that couldn't be avoided. This did not hamper VKB one bit. We will definitely consider VKB for future projects, possibly not bothering to go through the estimate process all over again!
    - Tiffani J.
  • A
    K&K Hardwood Floor Inc
    K&K installed hardwood floors on one level of my townhome and on two flights of stairs. From the initial estimate/sale through the installation, everyone I worked with was just wonderful. The sales manager (Mike) was so helpful and available whenever I had questions, and the two gentlemen who completed the installation were very professional and did a wonderful job. I would recommend this company to anyone interested in new flooring.
    - Cheryl H.
  • F
    Empire Today��
    I called Empire today, from Angie's list, and had someone come out to give me a quote. The sales person from professional enough, but that was the end of the professionalism. I called the day before the installation to pay for the work to be done, and asked to apply the coupon that they gave me (through Angie's List). That's when the trouble started! First they told me that they wouldn't honor the coupon. So, I went to cancel the order, because I thought that was shady (offering a coupon and then not honoring it). Then when they transferred me to the "Cancelation Dept.", they tried to convince me that the coupon was already applied to my quote (It doesn't show a discount or anything like that in the quote). Then they offered to give me roughly $200 off of the installation "to keep my business". I said "No thanks, I would like to cancel". Then they tried the "Let me speak to my manager" routine, like a used car salesman. I was calling to pay for my installation of more than $4,200 and use my $500 coupon that THEY sent me! Instead, I ended up cancelling the order and now I am going to find a more reputable company. I an property investor, and own my own home. Instead of winning over a customer, for multiple future sales, they lost a potential customer for life! Shady!
    - Robert S.
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Flooring Installers in Sterling

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