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General Contracting reviews in Sterling

  • A
    Paint & Stain Llc
    Working with the folks at Paint & Stain was an absolute dream. The quote was less than any other contractor. Their attentiveness to our vision and needs was impressive. Their ability to tailor the job as we went was fantastic. They made suggestions here and there, but allowed us the freedom to opt in or out for anything beyond the quote with no pressure at all. What I paid was what I was quoted. Definitely recommend for any job (not sure that there's anything that they cannot do).
    - Andrew F.
  • A
    WaterStone Kitchen and Bath
    Fantastic! They helped us through the design phase, completely changing the layout, guided through the selection of materials and fixtures, and did a masterful job with the installation. We would recommend them enthusiastically and will use their services on ou next kitchen or bathroom project.
    - Brooks H.
  • F
    UNIVERSITY PAINTERS
    The job took about 2 �� days to complete and finishing late on a Friday evening when it was dark. At that time, we paid the foremen (���Tony��� Roberto Vasquez) the entire amount of the job, (plus a generous tip for the two of them). Upon inspection the next morning I noticed a number of flaws and some areas that needed to be re-worked. For example, replacement pieces did not fit cleanly or were not flush revealing distinct edges or gaps when it should be smooth. It appeared the painting or caulking was applied so heavily and quickly that it obscured the trim pattern and just looked goopy. There were numerous nail depressions and gobs of caulking or dirt particles that were simply left on the surface and painted over. (See the attached photos). In addition, the two workmen broke off one of the bricks on my front porch, (which by itself is no big deal, since I figured that they would just repair it). I sent an email with a few photos to Matt Wingate, (Sales and Production Manager who provided me the estimate). I said, ���The painters finished late Friday when it was getting dark. I had a chance to look at the work Saturday morning when we were leaving town for the week-end. I think there are some areas that need some touching up or re-worked. I've sent a few photos some as examples, but I think it might be best for you to come by and inspect the work yourself. There is also some damage to one of the bricks on the front porch. Matt���s reply, ���I did swing by earlier today. This is one of those cases where the photos looked a lot worse than in person������When the builders construct these 2 story entryways, they are never completely "True". When we replace some pieces, especially with a PVC (which doesn't flex like wood), they don't always match up with the wood areas that have "settled, bowed, and slightly moved out of place". I met with Matt and his foreman, ���Tony��� Roberto Vasquez, a few days later. Matt claimed again that it wasn���t possible to make pieces match because the original construction was not ���True��� and things had settled. He continued to make excuses and defend the job as quality work and said my expectations were unreasonable. He finally stated this was a ���repair job, NOT a restoration���. I said I expect that the replacement of the wood in the areas that were rotted should look like it was restored to the original condition. I���m repeatedly stated I���m not looking for perfection but professional/craftsman work quality. The work was rushed and amateurish. I could have done it myself, but I���m not a craftsman or professional. That���s why I hired him. He insisted the work done was ���professional��� and was not willing to perform any additional work. At the end of our meeting he asked Tony about the damaged brick and Tony denied he or his co-worker were responsible. I said there was no damage before the work started and I noted it after until Tony and his co-worker cleaned up and removed their ladders. I received four estimates for the work and chose University Painters because they were the lowest. Matt assured me that they had the skills and experience to do a professional job. He even provided me a reference for a previous job in my neighborhood. The reference checked out. Matt never intended to correct any deficiencies and never even acknowledged my concerns. Instead, he became defensive and claimed I was unreasonable. He even refused to repair the brick, denying all responsibility. I���ll re-contact the contractors who provided higher estimates and have one of them correct the deficiencies left by University Painters. I���ve never encountered a more unprofessional contractor.
    - Mark F.
  • F
    VA Premium Cabinets & Renovations

    Would never hire again or recommend. Hired to remodel master bath. Interviewed and received estimates from 5 companies, all in same price range. All gave estimates of 4-6 weeks, including VA Premuim - we figured 2 months. They started demo early June, work finally done early Dec. SIX MONTHS. In week two I expressed concern to owner Geoffrey Land that only 1 person was on the job every day. Was told that would change, especially after demo. Did not happen. I raised the concern many times, never changed. There was more than 1 worker here maybe 15 days out of 6 months.

    Part of reason for hiring VA Premium is for them manage the job so I don't have to. Never happened. Geoffrey came to our house once in 6 months after work started, had no idea on status unless I told him. First "foreman" was unqualified and unhelpful. He came to the house about once every 2 weeks, and told the only worker (a sub-contractor) to go faster. Never picked up a hammer. There was a problem with the shower design; the sub and I designed a fix. The foreman told him he had to build it the original way; I had to tell him no.

    There was no quality management from VA Premium; the quality management was ME meeting with the sub daily to go over work completed and identify items that needed attention. There is a long list of items that had to be done at least twice on this project below...these all had to be identified by me.

    This sums up VA Premium���s work. The second payment in our contract was tied to delivering the cabinets when ready for install. Geoffrey told me it was time to deliver the cabinets. I told him the floor wasn't even close to installed. He insisted, even after we told him we had no space to store them. I asked him if they had inspected the cabinets since we were buying them now. He said they were perfect quality. He delivered them and demanded payment. 3 weeks later they were finally ready to install them. But the cabinets were a disaster:

    • 1 was completely wrong size
    • 1 had cracks in the door we could see through
    • After install, one was unfinished on an exposed end. Geoffrey���s first fix ��� just stain the rough wood. Short cut, awful work. Fought for 2 weeks for him to make it right.

    Regarding the payments, the sub said multiple times he wanted us to pay Geoffrey so he would get paid. Very unprofessional.

    The bathroom and our garage were a complete disaster during the job. Tools, trash, materials all over the place, dust and dirt left everywhere, no organization. Very unprofessional.

    A list of items that had to be done twice. All identified by us, VA Premium did not manage quality. And many of these caused arguments with VA Premium to get them addressed.

    • Cabinet issues
    • Installed 7' piece of granite BROKEN, & 5 other pieces that were not right. Had to argue for weeks to get this fixed
    • Lights wired on wrong switches
    • Shower tile installed wrong
    • Shower drain plumbing wrong. VA Premium had to go through ceiling below to fix. I said don't start unless fully repaired for Thanksgiving, they started and it was not fully repaired
    • Wall and ceiling repair and paint redone multiple times
    • Toilet paper holder fell off - anchor installed wrong (I fixed)
    • Towel rack fell off - anchor wrong (I fixed)
    • Failed electrical inspection
    • Geoffrey argued most of these items with us; getting fixes was difficult. First fixes were often shortcuts. Stain on unfinished wood. Attempt to "fix" broken granite for 2 weeks while we argued it had to be replaced. These and the 6-month timing caused arguments with Geoffrey until he would finally agree. Once he even questioned our "christian values."

      5/2017 Update: Major shower drain plumbing issue, shower is unusable. Was not correctly installed (2nd time), leaking around edges of the drain has water built up in the cement under the shower tile and around the drain pipe. Attempted multiple emails, phone calls, and texts to Geoffrey���nothing. Not surprised.

    - Stacey S.
  • A
    Uncle Will's Painting
    Amazing. Company should up when they said they would. Did awesome work without having to be monitored or issues of any kind. They cleaned up before leaving everyday. Charged a completely reasonable price when there was a complication from some dry rot that had occurred in the sub floor.
    - MIke n.
  • A
    Regal Crown Custom Homes
    Great! They stayed true to the pricing they gave. They did great work and even when we added additional items they were great to include them. They went above and beyond. I have and will refer them to my own real estate clients and friends.
    - Hallie C.
  • F
    VA Premium Cabinets & Renovations
    Would never hire again or recommend. Hired to remodel master bath after interviewing and receiving estimates from 5 companies. Not the lowest nor highest price...all in the same range. All gave estimates of 4-6 weeks - we figured 2 months. VA Premium started demo early June, work finally done early Dec. Six months. In week two I expressed concern to VA Premium owner that only 1 person had been on the job every day. Was told that would change, especially after demo. Did not happen. I raised the concern many times, never changed. There was more than 1 worker here maybe 15 days out of 6 months. Part of reason for hiring VA Premium is for them manage the job so I don't have to. That never happened. Owner came to our house once in 6 months after work started, had no idea what was happening at our house unless I told him. First "foreman" was unqualified and unhelpful. He came to the house once a week or every 2 weeks, and told the only worker (a sub-contractor) to go faster. Never provided any help. There was a problem with the shower design; the sub and I designed a fix. The foreman told him he had to build it the original way; I had to tell him no. There was no quality management from VA Premium; the quality management was me meeting with the sub almost daily to go over work completed and identify items that needed attention. There is a long list of items that had to be done at least twice on this project below...these all had to be identified by me. The story about the cabinets sums up this company's work. The second payment in our contract was tied to delivering the cabinets when ready for install. Owner told me it was time to deliver the cabinets. I told him the floor wasn't even close to installed. He insisted, even after we told him we had no space to store them. I asked him if they had inspected the cabinets since we were buying them now. He said they were perfect quality. A few weeks later, when they were finally ready for the cabinets, here was the condition: - 1 was completely wrong size and had to be reordered - 1 had cracks in the door we could see through - After install, one was unfinished on the exposed end On the exposed end above, their initial fix was to stain the rough wood...not even sand it. Taking a short cut, terrible work. Regarding the payments, the sub and VA Premium employees said multiple times they wanted us to pay so they would get paid. Very unprofessional. The bathroom and our garage were a complete disaster during the job. Tools, trash, materials all over the place, dust and dirt left everywhere, no organization. Also very unprofessional. Here is a list of items that had to be done twice. All identified by us, not because VA Premium was managing quality. And many of these caused arguments with VA Premium to get them addressed. - Cabinet issues above - Replacing a 7' piece of granite that they installed broken, and 5 other pieces that were not right - Lights wired on wrong switches - Shower tile installed wrong - Shower drain plumbing wrong. VA Premium had to go through ceiling below to fix; I said don't start unless fully repaired for Thanksgiving, they did start and it was not fully repaired for the holiday - Wall and ceiling repair and paint redone multiple times - Toilet paper holder fell off - anchor installed wrong (fixed by me) - Towel rack fell off - anchor wrong - Failed electrical inspection Most items above caused arguments with VA Premium to get them fixed. First fixes were often shortcuts. Stain on unfinished wood. Attempt to "fix" broken granite for 2 weeks while we argued it had to be replaced. These issues and the 6-month timing caused many arguments with the owner until he would finally agree. One time he even questioned our "christian values." Only reason for 1 * on quality is we like our new bathroom now. But the process of getting there was very stressful, and way too long. Signing off now to fix the hole in the wall from the towel rack anchor being wrong - a 2" hole. Less
    - Stacey S.
  • A
    Withers & Son General Contractors & Home Maint
    Great! You can always reach Harold, I have never heard his phone ring and him not answer it. He and his crew were in my house for MONTHS. Yes, it can be a bit tough to get on his schedule because he's in such high demand. Since we are long time customers, I text him to come by to discuss a project when I'm in planning phase and give him a head's up and he gives me an estimate on price and when he will be available.
    - David B.
  • A
    Uncle Will's Painting
    Great job, love the painted fence. Phone calls returned promptly. Scheduled the job quickly. Excellent communication -- called to let us know when they were coming and showed up on time. Job completed in about 3 hours. The crew took care to cover and protect house trim and windows. Fair price.
    - Ellen S.
  • A
    JW Home Improvement
    During my initial call to J.W. Home Improvement I scheduled an appointment for an estimate with Tony.  J.W. charges a $50 estimate fee up front when you call to schedule the appointment but it is credited back to you if you have services performed.  I was fine with that.  My meeting with Tony was only a couple of days later and he arrived promptly at the meeting time and was very personable.  Tony listened as I explained exactly what I wanted done and was completely confident that J.W.'s crews could do what I was asking.  Tony estimated that the job would take two guys two eight hour days to perform and he was exactly on the money with that estimate.  J.W.'s pricing is fixed at an hourly rate and includes labor only.  I would pay less if the work was completed more quickly or more if it took longer than the estimated time.  He explained that they take a 50% deposit up front when scheduling the service and then the remainder would be paid after the service was completed.  I called and spoke to the scheduling department and was able to get on the schedule without any problems.  The woman with whom I spoke told me that the workers would call me on the morning that the service would take place to let me know they were on the way.  She said I should expect them between 8 and 9am.
    On the day of the service Cesar called me to let me know he would be arriving in around 15 minutes.  He and Rene were both here promptly at 8am and I explained to them exactly the situation and what I would like done.  They knew exactly what I meant and explained a few conditions that we may run into but luckily everything went exactly as I had hoped.  On the first day they moved a lighting fixture to make room for the attic ladder and installed the ladder.  They also wired and installed lights in the attic space, installed trim around the opening for the ladder, and picked up the supplies needed for the following day.  Before leaving they thoroughly cleaned the work area, making sure to vacuum up any drywall dust and to bag any garbage and take it to the curb.
    After Cesar and Rene left for the day I noticed that there was a slightly larger gap between the ladder and trim than I would have liked.  I also noted that the plywood they had chosen for the attic flooring was a little thinner than I would have liked. 
    The following morning Cesar and Rene arrived on time again and I mentioned the above issues to them.  They had absolutely no problem with redoing the trim to tighten up the gap to my liking and also willingly returned the plywood and exchanged it for the size I preferred.  In order to make sure I was happy with the trim they made the necessary adjustments and then showed it to me before making the installation permanent.  I was more than satisfied with the result.  They then installed the plywood flooring and the building paper in the attic, which would be used to hold up the roof insulation and keep fibers from the insulation from entering the attic space.  After the attic space was finished they painted the attic ladder door, trim, and the rest of the ceiling in the hall to make sure that all of the paint matched throughout the space.  They then did another thorough cleaning of the work area and left it spotless.  During the entire process they showed me what had been done to make sure I was happy with the results.  
    My research showed their rate to be competitive and after the work was performed I feel confident that the price was well worth paying for the result they achieved.  Cesar, Rene, and Tony were all very personable and professional, as were the people with whom I spoke on the phone when scheduling the estimate and work.  In addition, Cesar, Rene, and Tony were all very nice and personable to my overly inquisitive toddler who made her presence known during the entire process.  I have a few other projects that I would like to have done in the future and I will certainly consider J.W. when I choose to do them.
    - Stephen O.
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General Contractors in Sterling

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