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Computer Repair reviews in Sterling

  • A
    Lew did an amazing job. He was very helpful in planning the job. He spent about an hour at my house discussing the project in order to give me an accurate free estimate. He is extremely knowledgeable about networking. Bonnie sent a detailed estimate. Lew arrived on time and was prepared with all of the necessary equipment. He installed a gigabit switch in my closet and connected the Verizon gigabit network to the switch. He wall fished the cable through my basement ceiling to connect to the router. He went the extra mile to fish the cable in a manner that eliminated the need to cut an extra hole in the drywall. He was super friendly and explained everything he was doing. I love how he labeled the cables and ports. This project also involved installing gigabit ports in the family room and upstairs bedroom. Lew was able to run a cable from outside to upstairs. He showed me how he used a cable designed for outdoor use that was different than the cable that was used for the inside wiring. He even did nice cable management by only using the necessary length patch cables. I highly recommend Lew for any home networking projects that need to be done.
    - Kevin E.
  • A
    I trust them their prices are good. I have so many computers that I cannot get rid of right now because you cannot just get rid of them. I renew my coverage every year because it is better than having to keep buying more computers.
    - JERILYN B.
  • A
    Abbey, the technician, was very knowledgeable, professional, and definitely exceeded my expectations. I contact him looking for same day service to install two flat screen TVs. Not only was he able to fit me in his schedule, but he was also very prepared. I had my own mounts for my televisions, but he was able to forewarn me that one of my mounts was not fit for the TV. He had mounts for sale that were sturdy enough for the heavy tv. Both jobs were very neat. He cleaned up the drywall after drilling and etc. and he set up both televisions to existing services/cords. He even helped to put the heavy furniture back into place for me. The final positive is that his prices are very reasonable. I highly recommend this business.
    - ana v.
  • A
    The service across the board was great. I went to their website and submitted a quote request. Within the hour (or so) I had a detailed quote and offer to come out on Presidents' Day. I called Mr. TV Mount with a few questions and decided to confirm the appointment. On installation day, the team showed up during the service window and got to work. The install took less than an hour and they cleaned up any mess (there was little). The installers were professional and friendly and were willing to answer questions I had on other potential jobs. I would recommend Mr. TV Mount and will use them again should I decide to mount additional TVs. One trouble area was that my sound bar optical cord was too short to be hidden. Fortunately, they carry them and added one to the price.
    - Leonard M.
  • A
    I got the coupon of Angie's list to have my TV wall-mounted but then also decided to have the speakers from my existing sound system mounted to the ceiling for a better sound effect. When I talked to Charlie, he walked me through the process and what I should expect regarding the additional costs. He and Ivan did an awesome job installing the TV and the speakers. They spend around 15 hours for the total installation and it looks and sounds better than I had expected. Both were very professional and cleaned up afterwards. The cost was a little bit more than what I had expected to spend on this project but I'm totally ok with paying for great service. I would definitely hire them again and recommend them.
    - Heike B.
  • A
    Wonderful experience! Charlie and team are amazing and the sweetest folks you'll ever work with. Charlie and Evo ran coaxial and cat 5/Ethernet cable ran through existing ceiling and walls from basement exterior (back-side) through basement living space through garage and up through to the living room (front-side, middle level of townhouse). This was no easy task as they had to navigate through and around existing beams, ducts, etc. After completion of work, there were 5 golf ball-sized holes and 1 fist-sized hole in our ceiling and 1 elongated notch in our ceiling/wall of the laundry room where router was initially located which will cost us approximately $400 to repair. Based on what needed to be done, this was a lot better than the alternative (ripping down drywall and putting up new). After the first trip and after we settled on a television, we were so happy with Charlie and the team that we asked them to come back out for a 2nd trip to mount our big screen and install some molding to hide the wires down the center of the wall rather than putting them behind the wall and making more holes. We did not have to purchase ANYTHING for either job; Charlie and team came with everything we needed including the television mount. You may think the cost is steep, and perhaps it is, but it IS fair. I do not feel like we overpaid for what needed to be done. We felt that the value and service we received should be an industry standard for ALL service technicians and would absolutely recommend C H Tel. Co. and their services.
    - Amanda S.
  • F
    Over the course of two weeks, I made no less then 6 phone calles attempting to reach them. I also sent multiple emails. Finally they call back to discuss the particulars of the job --- all of which was detailed in the initial calls and emails. They asked for a date and time to come out and install the antenna, which we provided. Two more weeks have passes. I called them this past Monday for an update and still no response.
    - Thomas P.
  • A

    I purchased a promotional certificate from Angie's List.  Alexander Tech sent me an email immediately, inviting me to call them and schedule an appointment.  My call was answered immediately and the appointment set within a matter of days.  I was told who would be handling my service, and how I would be contacted.  At my appointment time I received an email and phone call instructing me how to proceed with remote access for Alexander Tech.  From that point on, about 4 hours, I did nothing.  I could observe the tech, Thomas, taking my computer through a series of scans and tests.  At the end of session, Thomas called me and explained that he was finished with my computer.  He stated that some malware was present, but nothing malicious.  He also cleaned up some odds and ends with various files.  They also made certain that all of my operating systems and virus protection were up to date and operating efficiently & effectively.

    I was very impressed and pleased that I was able to have my computer serviced remotely, and by such a highly rated company for a very reasonable price.  I do understand that the price I paid was a promotion.  However, in the future should I have an issue, I will most assuredly contact them!  My computer is running faster, with less "glitches".

    I am very pleased with not having to take my computer to a "big box store" for service...time and loss of access.  I would highly recommend this service to anyone having computer/technical issues.

    - Carol K.
  • A
    Albert from Astro Communications was great. Making my appointment was easy and on the day of Albert was actually early. He thankfully didn't mind my small dog jumping all over him and after going over the entire job, he got right to work. Albert did great work, he was efficient, neat and paid attention to every small detail, which I appreciated. I think Albert did a great job and I LOVE how it turned out. I would definitely use Astro Communications again and I highly recommend them!
    - Kelly S.
  • B
    I could upgrade the speed and stuff. Overall I grade them 'B'. They could lower their rate to get an 'A'. A lot of those channels I don't use and I like more variety but I watch the same channels all the time, they give about 300 channels or so and a lot of them are music. Apparently they have something where you can pick out certain channels that you want but they add a fee to it and it is like $49 more. I would say 'give us more variety and that is it'. It is nice to see 300 channels but if you use only 10. They also give so many sports channels and I am not into sports, 'give me something else'. I guess everybody is expensive. They do have good customer service. They are pretty good, you start out with a robot but then you get a real person, like I had to call in for the TV the other day about a month ago because it get blanking out. I called the robot and then I got a real person.
    - Janette G.
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Computer And Electronic Services in Sterling

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