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Carpet Installation reviews in Sterling

  • F
    Empire Today��
    I called Empire today, from Angie's list, and had someone come out to give me a quote. The sales person from professional enough, but that was the end of the professionalism. I called the day before the installation to pay for the work to be done, and asked to apply the coupon that they gave me (through Angie's List). That's when the trouble started! First they told me that they wouldn't honor the coupon. So, I went to cancel the order, because I thought that was shady (offering a coupon and then not honoring it). Then when they transferred me to the "Cancelation Dept.", they tried to convince me that the coupon was already applied to my quote (It doesn't show a discount or anything like that in the quote). Then they offered to give me roughly $200 off of the installation "to keep my business". I said "No thanks, I would like to cancel". Then they tried the "Let me speak to my manager" routine, like a used car salesman. I was calling to pay for my installation of more than $4,200 and use my $500 coupon that THEY sent me! Instead, I ended up cancelling the order and now I am going to find a more reputable company. I an property investor, and own my own home. Instead of winning over a customer, for multiple future sales, they lost a potential customer for life! Shady!
    - Robert S.
  • F
    ADVANCE CARPET AND RUG
    This person was a recommendation from a friend because of his price. Ali the owner came to measure out my basement and review everything and gave me the price for installation and carpet. On installation day he calls and says it's 300 dollars more for a strip of carpet in the closet which he measured out during his installation quote. His workers didn't even bother to fully carpet the closet for the 300 dollars I was charged. A month later he finally sent someone to complete it and didn't bother to put padding underneath. His carpet price is typically cheaper if it's in his warehouse but beware of hidden fees. I blame myself, next time I'd pick a true professional company.
    - Hasan C.
  • A
    Top Notch Carpets LLC
    Excellent service! Top Notch is the right description of this company! David scheduled the work immediately for the following day when I called to ask about the deal on Angie's List. He and his helper were totally professional, did an awesome job, and charged a very fair price! I would definitely hire them again for any carpet needs!
    - Mary L.
  • A
    M&D Home Repairs & Remodeling LLC
    Ivan and his team were very, punctual, sufficient and responsive in there work. Please beware, when Ivan say's the workers will arrive at 8AM, be ready to answer the door. Also, Ivan was always punctual and professional before and after first time visit. Ivan offered us many great remedy for our future renovations and presented top notch knowledge and quality when completing these home renovations. We are planning to work with Ivan and his team again for more home repairs, renovations and upgrades.
    - L'Tanya R.
  • A
    M&D Home Repairs & Remodeling LLC
    Excellent attention to detail and professionalism. Explained what was needed and what they would do, and then exceeded expectations. Am very pleased with the work and would definitely hire them again.
    - Patricia A.
  • A
    Loudoun Valley Floors & Loudoun Carpet Care Inc
    The job went very smoothly and the crews were courteous.  One group installed the carpeting, staying and extra hour overtime to finish rather than come back an expected, second day. The flooring group were just as efficient and helpful
    - James H.
  • F
    FLOOR STORE OF VIRGINIA INC

    At the time of the rug installation we noticed a predominant line on the carpet.  This mark in the rug is very noticeable.. The Floor Store installers (professional and very cordial) stated that the problem was not caused by matching seams in the rug but by "crush marks" originating at the manufacturer. The installers said to call the main office to advise them of the situation. We advised both Bob Lewis and Barbara Cooper at the Floor Store of the problem with the carpet. Bob Lewis said a crush mark is a common problem and the mark in the carpet should go away in a few days after walking on and vacuuming the area.

    After several days of vacuuming and walking on the area, there was no change and we advised Bob the problem still existed. He was at the house several days later and examined the area personally. At that time he stated it just needed more time but that he would contact the manufacturer.

    On December 15th we were contacted by Bob Lewis requesting we send photos to him in an email so he could forward the photos to the manufacturer. We sent him the photos the same day.

    On January 5th, I called Bob Lewis to check on the progress of the rug repair since we had not heard from anyone at The Floor Store since December 15th. Bob stated the lady who handles contacting the manufacturer was not in that day and he was personally unaware of where things stood in resolving this matter. I asked when I should call back.  He was reluctant to provide a date. He said the manufacturers generally prefer waiting eight weeks to see if the problem resolves itself.

    We have now gone from a couple of days after installation to eight weeks. I calculated the eight weeks would be on January 15th at which time I called The Floor Store. This was during normal business hours on a Friday but could only reach an answering machine.  Again I stated I was calling Bob to check on any progress in fixing the problem as it did not fix itself as Bob predicted. 

    Unfortunately, The Floor Store Of Virginia has processed my full payment in a more timely manner than it has chosen to provide its customer service obligation for satisfactory carpet installation. I am still waiting as of February 4th for a call back from my January 15th request.

      

    - Robert H.
  • A
    Loudoun Valley Floors & Loudoun Carpet Care Inc
    Technician showed up on time, ready to work, and was in an out in under an hour.  His work looks great, and all for a price way lower than I ever would of expected for this work.  Most quotes I got here on Angie's List for same service were 2-3 times as much.  Thank you!
    - Adam E.
  • A
    Ayoub Carpet Service
    From the moment I started talking with Nancy at Ayoub Carpet Cleaning, everything has been easy. I was scheduling the cleaning for a few days after having my new house painted, and Nancy told me that if I needed to change the date or time because the painters took longer than I thought, it would be no problem. The day of, Juan and Carlos came out, saw what needed to be cleaned and immediately got to work. They took extra care to not damage my newly painted walls and almost instantly I could see a difference in my carpets. They were professional, worked quickly, and the quote I received was spot on, so my Angie's Deal covered it all. Because of Ayoub Carpet Cleaning, I love my carpets again!
    - Kelly S.
  • C
    American Decorating Center
    Issues:
    1.     
    With the installation of the hardwood floor, the wire for the door off living room could no longer be alarmed.  The repair cost $103.20 USD, which was deducted from the final payment.  Owner Paul did not agree, said would cover half, however not in agreement as this should have been flagged by AMERICAN DECORATING CENTER.  The home owner disagreed and excluded from the final invoice. 
    2.     
    The wood Sand and Re-Stain never happened, as the workmen arrived on site, and demonstrated via use of a sample piece of wood from the workmen?s truck that they could not closely match the old wood floors in Foyer and Kitchen.   Note, at the time
    of the site visit, Justin, AMERICAN DECORATING CENTER rep,  identified there would be a slight difference; however the difference was so drastic, the workmen where informed not to proceed with the Sand and Refrain.
    3.     
    For the electrical run to area over the stove, the wire was left for days, exposed and uncapped.  No feedback was given to the homeowner if the wire was live or not.  Homeowner raised issue to AMERICAN DECORATING CENTER.  Rep, Terry, verbally confirmed this should never have happened, when I showed up in office to make payment and to raise my concern regarding the wire.  Homeowner also had to request worker to label the dedicated 15amp in the fuse box, as this had not been done,
    when it was identified this work was done.
    4.     
    Additional electrical item of concern raised, as when the workers were doing the backsplash, they were short a piece, that would take time to come in, which was understood.  The issue was the electrical outlets on the counter were all left uncovered.  In addition, they were unsecured form their outlet slots so that the homeowner was not able to install the plate covers herself, because not sure if it were safe.  Pictures were sent to AMERICAN DECORATING CENTER.  And only after arguing the safety issue, with AMERICAN DECORATING CENTER rep, Justin, then he addressed taking care of the electrical covers while he was there.
    5.     
    The corner cabinet door was less wide then the door on the cabinet replaced, and made it almost impossible or very difficult
    at best.   Only after owner pushed the issue, and came back to the office, that Jason, work with me to resolution of
    the item.
    6.     
    Trash was left in the garage of the owner.  A box of physical trash, which owner disposed up, and some boards they needed to fix a hole left in the corner cabinet, and white trim that was used in the kitchen.  Multiple requests were made for the extra supplies be removed, before tis finally occurred.
    7.     
    A light outlet in the laundry room no longer worked after the work crew completed their electrical work.    This was repaired.
    8.     
    Home 0wner raised issue with owner, regarding the dimmer switch getting warm to the touch if left on for any amount of
    time.  Concerned this is an issue, as the other dimmer switches in the home do not do this.  Paul, AMERICAN DECORATING CENTER owner, didn?t believe this was an issue, as new plate installed plastic vs. metal and that the light from the bulb was causing the warmth.    Because this is not a logical answer the homeowner, placed call to an electrical company to see if they
    thought this was a matter for concern. 
    The appointment with WireNuts tech identified on Fri Sept 18th the dimmer switch installed was for 600 Watts.  The bulbs  were 65 Watts each and this dimmer switch it is recommended not to exceed 400.  As the total wattage draw is at 390 this
    would account for the warmth.  It should not cause a fire, but because high to the max recommended could cause the
    dimmer switch to wear out more quickly.   To eliminate the warmth the suggestions were to go with either a 1000
    Watt dimmer switch, or downgrade down to 45 Watt bulbs.    At least a logical explanation was provided
    by the electrician from WireNuts.  I have opted to have the dimmer switch replaced for the 1000 WATT dimmer at my own
    expense. 
    9.     
    Home owner raised, issue regarding carpet on stairs to basement, which believe dame was caused by crew in home.  Pictures were sent regarding (a) step 5th from bottom, and (b) carpet at the top of the basement staircase, which one of
    the flooring gentlemen, Rowen pointed out, that I hand not noticed yet.  The owner did not get a before picture of
    this.   When carpet removed for wood install, the overhang for old carpet was removed, and left a gap from the top of the step to
    the carpet leading down to the basement.  
    Paul, the owner was not at all agreeable to fix the problem, as he did not believe it was his crew.  He claims he told the workmen no to repair, however they arrive 1 ½ hours before Paul, and workmen were  good enough to flag
    item b and well as fix a & b in a matter of minutes.   
    All punch list items were finally addressed to satisfaction, except for disagreement between home owner and Paul, AMERICAN DECORATING CENTER owner on items 1, and item 8.   
    Biggest Issues with AMERICAN DECORATING CENTER:
    Thereis no identified POC (Point of Contact) for the project. When I asked for one, I was told anyone in the office can help me.  But when I called, in most instances, I had to wait for a specific person to get back.  Or I received conflicting information from persons on site, and persons in the office, regarding what days people will be coming to the house.  Home owner requested notification what days people would come to house, so it would be known if I need to leave the house un-alarmed.
    Communication
    was an issue.  Most communications were via email.  Phone calls were requested, however, emails would be received in most cases.    This caused me to have to check emails daily, which is not my normal practice.  And whenever I called, I would leave my cell # as the call back #, however, if they called back, it was to the home # instead, which meant a delay in the receipt of the message as I went to work most days.    Note, I also had an issue related to my home phone that relates to the work done.  As the phone jack (low on wall) where the base phone was plugged was blocked, so it was not possible for the works to re-plug the phone to this it?s original location, and I had several days without a home phone, and did not know the base phone was unplugged, which caused the associated cordless phones not to work.   This was the case until I relocated my base phone to a different phone jack.  Because of the location of the jack, this possible could not have been avoided, but communication of this fact that they unplugged my phone and could not re-plug it in, would have flagged me
    to relocate the phone to a new location sooner. 
    What was good with AMERICAN DECORATING CENTER:
    The initial inter- actions with the office staff was very good, and the crews sent to the home for the various tasks (that I meet) were all pleasant people.
     
    Overall
    grade for AMERICAN DECORATING CENTER is C. 
    It would have been D do to the amount of added stress, but the installers that worked in my home were pleasant and tried to make customer happy without being defensive or less than pleasent, therefore I raised the grade I planned on applying as there was some off-set. 
     Would I use American Decorating  Center again or recommend them?  No.    
     
     

    - Angela S.
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