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Auto Service reviews in Sterling

  • A
    FALLON AUTOMOTIVE LLC
    First, they have moved to Markey Court but have not updated on Angies List. Second, we've been going to Fallon Automotive for years now to service our three cars. They always offer a fair price and great service. Today was a perfect example of their service, when after losing my wheel lock and having a flat tire, Mike came to my house, replaced the wheel locks and even changed by flat tire! Thank you Fallon Automotive!
    - Samantha P.
  • A
    I.M Autohaus
    They did a thorough diagnostic check and determined the camera needed to be replaced. They couldn't do the work but recommended Sonic Sound in Arlington. I couldn't have been more satisfied with Autohaus and Bair in particular. Honest, trustworthy, competent and without a doubt best price.
    - Thomas T.
  • D
    Honest Tom'S Auto Care
    Here it goes my review about this DISHONEST place they want people to know as "Honest Tom's". It is rather a long review but I owe it to myself and to those who will fall victims of this bad place and I am glad I am writing it. On December 28, 2018 I went to this place at about 8:10 a.m. to have the front brakes (rotors and pads) replaced in order to pass the safety inspection which the car did not pass the day before. I sat there and waited...and waited...and waited, and after two & a half hours, realizing no one was working on the car for quite some time, I decided to ask a simple question: ���What was the status on the car���, the response I got from the person whose name is BEN who claims to be the/a Store Manager ��� no business cards at sight to confirm it- was, "we are waiting on some parts���, and ���we got the wrong ones". Although I consider myself a VERY patient person, there are moments when you have to leave that aside and speak up. I went ahead and asked this BEN why no one had had the slightest gesture/common sense and basic respect and decency to inform that to me before, rather than having me wondering what was going on. I told him that they, as a whole business have to understand people set time aside to be there, time some don���t get paid for and that we all have things to do and no one like to waste time. Had someone told me it would take way longer than anticipated I would have either 1.) Requested a loaner car as I NEEDED to do other things as well, 2.) Keep waiting OR 3.) Take the car somewhere else. Long story short, this BEN got extremely defensive, I mean EXTREMELY, and said to me a few things in the heat of the argument, quote "I DON'T KNOW WHAT YOU ARE GOING WITH THIS...", "SHUT UP", "DUDE", "I DON'T WANT YOU TO KEEP TALKING", "MAKE SURE YOU WRITE MY NAME CORRECTLY WHEN WRITING A REVIEW AS I KNOW IT WON'T BE GOOD; and finally, to confirm his total lack of professionalism, despotism, cynicism and ARROGANCE, he said to me to "GET OUT OF MY STORE AND WAIT OUTSIDE UNTIL THE CAR IS READY", which I complied since it is not my business place, right after I told him to stop/cancel my service since I would take my car and my business somewhere else. I had never encountered this ���monstrosity��� before. Earlier I had seen the other gentleman who works at the counter alongside this BEN tell a previous customer if he (the customer) thought he (the other manager behind the desk) "LOOKED LIKE A STARBUCK", a reply to the customer's question related to the coffee they have there. BEN, on the other hand, prior to our unpleasant encounter, had already used foul language (a couple of the ���f��� word as a result of some issues he seemed to be facing with the computer program they are using, right there while customers are sitting a few feet away! Last but not least, I highly doubt this is as honest as they claim to be. The day before I had asked this BEN, how much would the labor be for the brake service plus the parts separately, and I could never get a straight answer from him, but a mere "we get everything as a package", REALLY? Which business does not break down the parts plus the labor and the tax as part of the bill customers pay? There are many businesses that are used and have gotten used to barely talk to customers and explain what the services being offered and price are as customers are just ���willing��� to pay any price without knowing what they are getting into. Businesses like this don���t think or care that people want to know what they are getting for their money. These businesses gets ���annoyed��� when people ask them simple questions. ���HONEST TOM���S��� is a living proof!
    - Joel P.
  • F
    Ourisman Kia
    1. I met with DeAndre and he took us all the way back in the parking lot where the car was, however, we were not able to test drive because it was trapped in the middle of a few cars and it was below 10 degrees. Nonetheless, It is his duty to bring the car to us. 2. I was offered a different model but price was the issue so we left. 3. I called him back to ask for the price and was told that he would talk to his manager the next day when he would get to work at noon. 4. DeAndre never called. I then went to the dealership at 3PM on Jan 1st and found out he never came to work and instead met with Tyler. 5. We were negotiating the price and he went back and forth while we were discussing and stated to me, "You're taking too long" This was rude and inexcusable for him to say to me. 6. We finally agreed on a price and sat with Finance only to discover that price included a promotion that excluded 0% finance. This might have been my ignorance, but I was not given an explanation. 7. I had question about the offer sheet because it said sale price + T + T + P = walk out price. So I asked for breakdown. I added everything together and found a $658 overcharge. He said, "Mistakes happen all the time by either undercharge or overcharge." Seriously?? This had me fuming, however, I received not a single apology but casual "sorry" 9. Went to the dealer to remove dealer sticker but was ask to pay $5 to remove. I've never heard of that one a new car purchase.
    - Alex K.
  • A
    Patriot Auto Glass LLC
    Mike and his team just finished installing two new windshields for me, one on an emergency basis. The work done was quick, thorough, professional, and at a good cost. Both installations were completed within about 18 hours of my first phone call. Plus, he basically saved our family vacation. I highly recommend Patriot Auto Glass.
    - John P.
  • A
    Drakes Brakes & Auto Repair
    I don't think I've ever had such an efficient car repair being in and out in less than one hour. I shopped around at a few well reviewed places for my rear brake rotor and pad replacement for a 2013 Ford Explorer, and Drake's had both the lowest price and best reviews. Kyle, the owner's son, performed my repair himself, took the car for a test drive, and did the paperwork while other mechanics were working on several other vehicles. The shop can perform mechanical work on foreign and domestic vehicles, and based on my experience, I'd use them for any future mechanical work. Price below reflects 2 new premium brake pads, 2 new rotors, and labor.
    - Joe C.
  • A
    Auto Stop Elite
    I had a very positive experience at Auto Stop Elite. I was looking for a shop that had the Hunter Road Force Elite balancer (the creme de la creme of tire balancers) and they were the closest to my house. I emailed them and the response time and tone was quick and pleasant so I decided to give them a try. It turned out to be a great decision. The equipment they use is top notch. The prices are more than reasonable The waiting area is very comfortable and offer free wifi. The workers were very friendly and knowledgable. I had a very nice conversation with Ben about cars and quickly learned he was a ���car��� guy and a dog guy. I felt this was a modern facility with some old fashion friendliness. The dogs are awesome and I look forward to seeing them on future visits!
    - Pitter C.
  • A
    EXTREME DETAILS
    Mike has detailed two of my cars including a 2014 Mercedes-Benz E350 and a 2014 BMW 3 series. I normally handle my vehicle detailing but have been unable to do so recently. I was looking for a mobile detail service and found Mike's information and website. He's as good as his online reviews indicate, he brought the paint on my car back to life, cleared up some swirls and scratches, and provided great customer service. I will definitely have him come back to do our other vehicles.
    - Leonard M.
  • A
    Drakes Brakes & Auto Repair
    My brakes were scraping bad. I called to make an appointment and they were able to see me within the next 15min. So I made my way over to the shop. Everyone at the front desk was polite and helpful. They looked my car over and confirmed my front pads and roters needed replacement which was what I suspected. They pointed out my front tires were also on their way out and quoted me a price to replace those but, there was zero pressure to do the tires as well, which I appreciated as I was working with a set budget and figured the brakes were more important. Took about 45 min. to do the replacement, I was provided with the Wi-Fi info and the remote for their Roku to pass the time. Ended up paying around $300 which, after shopping around, I found to be very fair and reasonable especially as a women who is used to auto repair shops trying to gouge me because of my gender. Overall the customer service and the work done on my car was excellent and I would definitely take my car back here.
    - Patrice H.
  • A
    Auto Transport - United Freight Of America
    It went EXTREMEly well ! ! ! That rating is so strong because of their reaction to unforeseen problem. The designated carrier's truck broke down well before my pickup was scheduled, but UFA quickly had a contingent/Standby truck assigned. That required delaying the pickup a couple hours, but the notification of the delay was prompt and the reason was well described. The after-dark pick-up was flawless; watching the driver's maneuvering of the monster carrier was delightful; and they delivered the car to the destination well before the designated time and notified the recipient an hour ahead of the arrival. Summary: The problem was solved without an issue, the execution of the service was flawless, the communication throughout the process was effective, and the result was superb.
    - Mack G.
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Auto Services in Sterling

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