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Auto Service reviews in Stephenson

  • A
    DS Automotive
    This was a significant amount of work and labor that went into this repair job, and it was done very thoroughly and without issue.
    It's for this reason that DS Automotive is the only shop I trust to touch any of my vehicles. I've been using them for a couple of years now, and I appreciate how honest they are. They will not recommend anything that isn't necessary, and I've never once had to question the work being suggested or completed. They are very good at helping the customer understand what's needed and are very patient in explaining it when needed.
    - Erica J.
  • F
    Hogan & Sons Tire and Auto

    The vehicle was first brought in for bad shaking in then front end in early July 2014.  After several months, costly and unnecessary repairs, numerous 'faulty axles', being told that they were not able to repair the vehicle (after spending over 2000), and a couple of potentially deadly trips to Pohanka Acura with unsecured axles we were tired of being treated as though we were the issue and we did not know how much money we spent on the issue...  We can obviously show proof of payments.

    Long story short, before the issue was final repaired correctly we had it in for repairs on a Saturday.  Again we were told that the axles were not the problem and that they could not do anything else and we needed to take the car to the dealer.  Monday morning, my husband drove the car into work and it was shaking so bad on the ride that he took the car to Pohanka.  At Pohanka, they put the car on the lift and showed my husband that one of the axles was either installed incorrectly or hit with a hammer and it was missing a cotter pin so it was not secured to the vehicle! 

    He secured it in place without charging us a dime, and told us that we could have had the issue repaired there months ago for less than what we had paid to date (including the unnecessary rear struts and tires) with Acura parts, not aftermarket. Once we informed Hogan of their failure to install the cotter pin putting my husband's life in danger and everything else, the car was finally repaired.

    Not only did the misdiagnose the vehicle, they did not test drive it to confirm that the issue was repaired.  When they did test drive it, we found food in the vehicle that we definitely did not leave there including trash (a corn dog stick).  At the end, the manager/service advisor was very rude and wanted to charge another $1000 + for Acura axles.

    As far as I can tell the axles are fixed but I will never take my car there again.

    - Julia G.
  • A
    Dranesville Auto
    It was for all-new brakes and it came as a package. He is as fair as the day is long. He came highly recommended from a friend of mine. He doesn't advertise and everything was through word of mouth. His prices are extremely fair and they guarantee their work. We had an issue with my daughter's car after they fixed the handles. We took it back in and they redid it without questions asked.
    - Cathy C.
  • A
    - Wanda H.
  • A
    Winchester Foreign & Domestic
    Everyone at WFD are friendly. My car was repaired to my satisfaction and quickly. I would definitely refer others to them.
    - Michael C.
  • A
    DS Automotive
    Eric is the best in the business.  He is beyond fair, and I would trust him with my checkbook.  He's the best mechanic I've ever had.
    - Cathy C.
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Auto Services in Stephenson

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