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Lawn Treatment reviews in Stanardsville

  • D
    TruGreen Lawn Care - 5730
    Used 800 number to take advantage of special offer and get estimate. Gave me an estimate $1300 using satellite imagery. No explanation of details. They call with scheduled appointment. Technician arrives, starts first application, stops, and informs me that I have a lot more property than the estimate. Recognize that they have taken my credit card and provided a written agreement documenting their service with no mention of amount of area to be treated. The technician tried to call his boss, using my cell phone, but couldn't reach him. He left telling me they would get back to me. After he left, I decided to call his boss since his number was on my cell. After asking me how I got his number and telling me this was his personal cell and not to use it, he gave me the main office number and said he would get back to me after speaking with the technician. This was Thursday morning. By the following Tuesday, I had not heard from him so I called the national 800 number and complained about the process. Fifteen minutes later, I get a call from the Richmond manager. He makes excuses for not getting in contact and asks to come out and re-estimate. I tell him OK and that I have two other companies coming for estimates. He did show up as promised. I have 2.06 acres of land, three companies, including Tru Green, have estimated appx. 36000 sq ft of lawn. I was told the satellite image estimate was for 13000 sq ft. Quite a discrepancy. The technician told me they run into this problem a lot. I was suspicious that this was just a bait and switch process. I chose a local company (D&D) who are providing same service for $2000. Tru Green tech and manager were nice enough. It took a couple weeks to get all estimates and make decision, Tru Green called twice (recorded message) to schedule a service even though the Manager said he would put my service on hold. You can decide whether you want to do business with Tru Green.
    - John C.
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Lawn Treatment Services in Stanardsville

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