Pristine Water Treatment

A 99 Reviews

Founded 1974 • Angie's List since October 2011

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Service Categories

Licensing

No License Required for Trade
Bonded
Insured
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Hours

Sunday
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM

Company Contact

912 Courthouse Rd

Stafford, VA 22554

Description

Financing available with qualified purchase. Trade ins welcome for new whole house water treatment systems. We service all makes and models water treatment equipment. We also do minor plumbing work. New Systems we include a lifetime transferable warranty. All new systems are chemical free. ***Proud Winner of Water Quality Products Dealer of the Month*** http://www.wqpmag.com/family-legacy 10% off Senior Citizens and Military drinking water,drinking water filter,home water treatment system,reverse osmosis system,water filter,water filtration,water heater,water purification,water softening,water treatment...

Verified Reviews

99 Total Reviews
Reviews by Rating
A Rated
87
B Rated
6
C Rated
1
D Rated
2
F Rated
3
Read reviews by category
water softener installation and repair (93)plumbing (34)water heater repair and installation (5)water delivery (2)lawn treatment (2)
Showing 1-10 of 99 reviews
A

RATED

08/25/2020

Perfectly!!! Kenney was very knowledgeable about Water Systems. He really saved me money. I highly recommend the Pristine Water Systems Company.

DESCRIPTION OF WORK
ReBoot pelican Whole house water system

CATEGORY lawn treatment

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/19/2020

A

RATED

05/15/2020

Pristine was great. Best price, plumbing solution and communication of all 3 companies from which I received quotes.

DESCRIPTION OF WORK
Whole home water treatment/ filter

CATEGORY plumbing,water softeners

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/13/2020

A

RATED

07/15/2019

Showed up early. Very professional and courteous. Got the job done quickly and explained everything to my satisfaction. Highly recommend and would use again. Thanks guys!

DESCRIPTION OF WORK
Well water filter

CATEGORY water softeners

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/15/2019

F

RATED

12/14/2018

They came out quickly, took photos of area to be installed and then never returned a bid or contacted me again. I'm not real appreciative of someone photographing the inside of my house for no reason. Waste of my time. Very gruff and seemed bothered by the mere prospect of my job. No thanks!

DESCRIPTION OF WORK
Water Softener install

CATEGORY plumbing,water softeners

WORK COMPLETED ON 11/14/2018

SERVICE PROVIDER RESPONSE

I am sorry but we do not have any record of your address or you. I believe this was meant for a different company, I have sent it to angies list for a dispute.
F

RATED

11/08/2018

On Monday, October 29, 2018 Kenny and Steve installed an acid neutralizer tank. Everything seemed fine. On Friday, November 2, 2018 I went down in the basement and it was flooded. I called the company and spoke to Michelle she sent out Kenny to fix the leak and clean up the water. Kenny came over I went down in the basement with him . He found the leak and said that he did't work on that part of t...

DESCRIPTION OF WORK
acid neutralizer tank installed

CATEGORY water softeners

COST $1,800

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/29/2018

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], I feel that we have been more than helpful in this situation. It is also under investigation by our insurance company to determine if this was actually our fault. The amount of water that is in the basement would be very difficult to produce from the small drip of the water line that came into the home, We did plumb your system in about a foot away from the location of...
B

RATED

10/06/2018

The technician was able to schedule the inspection quickly to meet my timeline. The first test did not pass and he came back out to treat the well and do a retest of my water. The second test did pass. Just be aware there is a separate cost for the re-test!

DESCRIPTION OF WORK
Water Test for VA Loan refinance

CATEGORY water softeners

COST $300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/14/2018

A

RATED

08/20/2018

Very well. I would recommend this company to friends and family.

DESCRIPTION OF WORK
Water Softener & Reverse Osmosis System

CATEGORY water softeners

COST $3,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/16/2018

D

RATED

08/08/2017

We were mislead in what we will be getting. We were very clear in our question and told them in an email before proceeding forward, that there is a ton of white residue on things, and if their equipment (Entek DHCL-100) would clear that up 100% and make it like all of our water is like bottled water, then we would go forward, and we were told that yes, it will solve our problem. We specifically to...

DESCRIPTION OF WORK
We needed a water clearing system that would remove ALL the residue and deposits that were being built on our sinks, dishes, etc.

CATEGORY water softeners

COST $3,800

SERVICES PERFORMED? Yes

WORK COMPLETED ON 02/22/2017

Images

Photo for Pristine Water Treatment - 912 Courthouse Rd, Stafford, VA - 35992665

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SERVICE PROVIDER RESPONSE

Hello, we do understand where you are coming from and are sorry to hear that you are not happy. However your water did test out to be when we first arrived prior to install at 9 grains hard. The chlorine was .5 This is hard water along with Chlorine. We came out the second time tested the water, after the install, per your request and at no charge. The water was at 1 grain hard, we made adjustment...
A

RATED

08/07/2017

great. visit to look at home set up and arrival on time. Informative and up front about various solutions and costs. Quote was emailed, and after back and forth with questions/suggestions to additions to quote (ie installation and removal of old units included stated) Installation was set up, installer came on time and did the job without making any mess. Check was written. As soon as I learn to u...

DESCRIPTION OF WORK
entire new water filtration system to replace 25+ year old Culligan units

CATEGORY water softeners

COST $4,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/31/2017

SERVICE PROVIDER RESPONSE

Thank you very much for your review!! This is why we work so hard to make sure all customers are happy! We stand behind what we say we will do and your review just confirmed that. Your the best! Thanks again!
F

RATED

07/13/2017

Left voicemail last Friday, Tuesday, and sent e-mail via web site "Contact Us" on Wednesday and have gotten no response.

DESCRIPTION OF WORK
I needed service on a water treatment system.

CATEGORY water softeners

WORK COMPLETED ON 07/13/2017

SERVICE PROVIDER RESPONSE

Hello, I am sorry but i do not recall getting any message or email? We are very much on top of all of our contacts. I am not sure of anything that i have missed as i handle them personally! Most reviews are left on work performed? I would appreciate an opportunity for us to at least speak? There may have been a miss dial? or something we are unaware of! our direct line is 571-334-8283 & email is p...

Services Offered

Whole House Water Treatment Systems, Water Softeners, Drinking Water Systems, Well Water Systems, City Water Systems Reverse Osmosis, Hot Water Heater Installation, Refurbished Whole House Water Treatment Systems

Services Not Offered

no gas water heater repair/replacement

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes