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Moving reviews in Springfield

  • A
    Infinity Moving & Clean out Services
    I am in the estate business and have used them 3 times this year- and will use them for all my clients in the future Their pricing is very good, and all of the movers were efficient, and polite. This is a class act moving company!
    - Sherri G.
  • F
    Two Marines Moving
    To Whom It May Concern: In February 2015 my wife and I hired Two Marines Moving for our local move to our new home in Springfield. We were quite pleased with the Two Marines Moving's crew professionalism and care in 2015 move. We are remodeling our Springfield home and needed the refrigerator and gas range moved to the garage along with several items moved up from the basement, so we chose Two Marines Moving based on our previous experience. That was a terrible mistake. We will not hire Two Marines again, and recommend to our friends that they chose another mover when the need arises. I scheduled a 2 p.m. appointment. The crew arrived at 2:57 p.m. I understand delays, and your firm called me at 2:27 p.m. and advised me that the crew would arrive in a few minutes. The crew brought an appliance dolly with which to move the refrigerator and range. The refrigerator's size requires one individual to steer and one to guide. The crew members clearly were unfamiliar with the proper use of an appliance dolly. They placed the load strap over the refrigerator handles. I stopped them and advised them that placing the load strap over the handles would likely bend the handles. They reconfigured the load strap under the handles. I have relocated many times since 1977, moving myself nearly every time, and used an appliance dolly literally hundreds of times to move appliances and other furniture. The first rule of appliance dolly safety- the strap must be as tight as possible. The second rule- always walk the appliance dolly down the steps, never walk a dolly with the appliance up higher than the user. Never. Yesterday your crew broke these rules repeatedly, endangering their personal safety. The crew did not examine the refrigerator interior before moving the unit, nor did they examine the top of the refrigerator before tilting it on the dolly, as the refrigerator top stood above eye level. I had emptied the refrigerator and cleared the top, but the appliance mover has a duty to check these items before moving any appliance. The path from the kitchen to the garage required the movers to lower the appliance down two steps into the family room and through a sliding door, onto a patio, and then walk the dolly to the garage. The crew placed the refrigerator on the dolly, and one crew member proceeded to lead the dolly down the steps. The refrigerator, a GE Model # GFE29HSDSS, weights 390 pounds! The crew member nearly lost the refrigerator as in the down position all the weight was on his arms. He bounced the refrigerator down both steps! When moving the range they did the same, except this time they did not tighten the load strap securely, and again they bounced the range down the steps. This time, however, the range lifted with the load strap slack and the range side landed on the appliance dolly steel lip, badly denting the side of the range. The range should not have been loaded on the side, rather than from the back. When the crew moved the range from the front, instead of walking it safely down the steps, the unit tilted downwards, and the entire burner, grate, and burner cover assembly fell unto the floor. One burner cover landed near a crew member. He KICKED it across the room, hitting the wall! Yes, I refused to sign the papers at the end. I will print this email, attach a check for $68, and mail it to your corporate headquarters. I keep my word, unlike your company. To send untrained and unprofessional crew members to a job amazes me- the cost of your reputation far outweighs the pecuniary value of this job. The job ended at approximately 3:20. I had others items I needed moved, but not by this crew of clowns. Yet the crew sat in their van in my driveway until 4 p.m. As the crew and I exchanged words when I refused to sign the papers, I was concerned that the crew remained in my driveway for less than professional reasons. The sight of the damage to her range sickened my wife. Thank you. PS- Eight months later, TMM has refused to pay for the damages to the range.
    - Louis P.
  • A
    REGENCY MOVING & STORAGE LLC
    I have used Regency Moving for all my moving needs! They handled moving all my household items (furniture, etc.) when we moved to our new home, and because that went so well, I called on them again to move several pieces of big furniture from one level to another. Both times, I could not have been more pleased with their work. They were punctual, conscientious and professional. And, I am happy to say, not one piece of furniture or household item was damaged or lost. Thank you Regency, for making such an arduous event go so smooth and easy!! ~ Kelly C.
    - Kelly C.
  • A
    REGENCY MOVING & STORAGE LLC
    Excellent moving experience! We have used Regency movers in the past for a local move and knew we would again when moving our daughter into her apartment. No job seems to small for them. Always happy to use local businesses especially when they provide such fantastic service!
    - Lori V.
  • A
    Bespoke Moving DC
    Eric and Austin were awesome! Helped us move our office easily and professionally. Super nice guys- polite and respectful 100%. Best moving company experience ever- and I have hired many companies through the years.
    - Will Z.
  • A
    Bespoke Moving DC
    I've used this company 3 times and had a great experience each time! Jose and Oscar helped us with our last move and did a great job. Moving is stressful and they took a lot of the stress away with their help! Thank you for all your help guys!
    - Manuel R.
  • A
    Metropolitan Moving & Storage
    Fkawlessly! They came to the hous to prepare their estimate, unlikexsome companies that just asked number of rooms, etc. The final price came in a few dollars below estimate. the movers were extremely hard-working and professional. The only breakage was one ornate I had packed myself. I would hire them again in a heartbeat.
    - Charlotte P.
  • F
    REGENCY MOVING & STORAGE LLC
    Packing went ok. We were promised the use of wardrobe boxes which we thought was a plus. The idea is you fill them yourself, they get delivered, then they take them back so you don't get charged for them. Great idea, except they were so worn and used most did not make it in transit without all the clothes in a heap in the bottom of the boxes. Boxes were torn, etc. I had pre-packed some things on my own and after the movers left I realized they used the boxes I purchased on my own to finish up the things they were packing...I had planned to return the boxes I had not used yet. So basically they used my supplies for some things. When they arrived at the new location they would not slow down so I could check as to where the boxes were being placed. Only one person admitted to speaking English. They filled the garage with boxes clearly marked kitchen, bedroom, etc. I had to move them myself when this was later discovered. I discussed special packing for an antiques corner cupboard with the owner on the day the estimate was made. I was promised special care. On the day of the move the movers said they could not do it that way and as a result I have cracks all through the glass of the cabinet door. A Waterford chandelier was packed in an open box with only massive amounts of tape across the top and some paper stuffed around it. I am still considering a claim for damage to some antiques, several lamps, and other items. About half way through the delivery the English speaker kept complaining to me about the traffic they would encounter on the way home and ignored my requests to slow down. I have moved many, many times through the Navy and after. This was one of the worst we have had. I would not recommend this company to anyone.
    - nancy o.
  • A
    VKH Movers
    Movers were Awesome! Informed me of an earlier arrival time, which was great. When they arrived they got right to work and protected all my furniture before loading it on the truck. They made an effort to put my things in the correct rooms when we arrived and finished before the estimated time. Great experience, am planning on using VKH Movers again!
    - John P.
  • A
    ARKO Moving
    Everything went great. I looked them up here, on Angie's List and they had great reviews. They held up to those reviews. They came within the time window they promised, were very efficient, fast and professional. I would highly recommend them.
    - Blerta B.
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Moving Companies in Springfield

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