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Home Warranty reviews in Springfield

  • F
    Choice Home Warranty
    These folks are absolute fakes, no matter what the claim, they always find a way not to cover the repair, most recently I put in a claim for a motor that is failing and leaking water in my hot tub, I paid extra to cover the hot tub, the hot tub is 15 years old, their info says it covers normal wear and tear, I think 15 years of service would qualify for normal wear and tear, and when the handyman came out he said there was some corrosion (i.e. normal wear and tear) and they denied the repair. Unreal. Am going to cancel them ASAP. Total waste of my money.
    - Robert T.
  • C
    Choice Home Warranty
    I called Choice Home Warranty and filed a repair claim. It took several days for the repair company Red and Blue Appliance Repair to call me and after they called they could not scheduled the repair visit for 3 day later. I explained to them that I had no refrigerator, I was told that was the earliest time they had because they were not servicing clients in the county where I resided for several days. They arrived on time diagnosed the problem but did not fix the refrigerator. They informed me that they need to have Choice call me because the repair required them to replace the refrigerator and freezer thermostat.. I never heard from Choice until I prompted the call 2 day later. I spoke to a Choice rep and they said they need 24 hrs to review the repair. I never heard back from Choice and had to call them again. A different rep informed me that they need an additional 24 hrs to review the claim because they did not receive the diagnosis from the service company (Red and Blue Appliance service).I explained to the Choice rep that I need a refrigerator and is has been over 1 week since I called. I told the rep that this in unacceptable and not happy with the service and how would they feel if it this problem was theirs and had to wait 1 week for the repair.. They said they will need to contact Red and Blue Appliance Service to request the diagnosis because they did not send it to they yet. I told they that it has been 3 days since the diagnosis and they apologized for the inconvenience. That was well and good but in still have not refrigerator. That evening I received an email from Choice the repair was approved. I called Red and Blue the next day to see how long it would take to order the parts and schedule the repair. The person who answered the phone had not idea about the repair and requested the claim number. He then informed me it world take 1 week for the parts to arrive and additional time to schedule the repair. That means 2 weeks or more with out a refrigerator. Choice needs to evaluate how they approve claim/repairs for there clients and they need to be more simplistic to there client problems and different repairs have different sense of urgency. I also feel that the service company as not sense of urgency to Choices clients and I do understand that they could be busy. But different repairs have different sense of urgency and should take priority. I had another Home Warranty service prior to switching to Choice and yes it was more expensive but I never experience this problem. The service company called within an hour after filing the claim and arrived the next day to diagnose the problem. Remember the less expensive is not always the best. !!!!!!!!!!! Choice sales reps are very aggressive and will not except NO, your not interested, or can i call you back for an answer.
    - Joseph P.
  • F
    Home Warranty of America
    The only way home warranty companies make money is to deny your claim. They have bad vendors. I put in a call for the dishwasher and that only worked one time after it got repaired. I was on hold for over 20 minutes. The person who answered the phone gave me the vendor's number but didn't give the vendor my information. So I had to call again. They said they were having problems with that vendor so they would send me to another provider. I never heard from that second provider. I had called again, and it had been a week since I first called. We finally gave up on it and went out and bought a new dishwasher. We also had a leak that we thought they took care of, but they didn't. It started leaking down to the basement. My husband fixed it, but we still wanted a plumber. The plumber called a little bit before 5:00 and said he was on his way. I didn't hear anything else until 7:00, when I called them and said I thought he was still on his way. He said, "Oh, yeah, you still want me to come?" He didn't show up until close to 8:00. They wanted $100 just to show up. That was a waste of $100, because the leak had been fixed by my husband fine. We also had trouble getting coverage for our pool heater.
    - Kim C.
  • A
    Lowes Plumbing Inc

    We contacted Lowes Plumbing through our home warranty referral.  I was offered a same day visit, but chose to schedule a few days out because we were leaving town for Thanksgiving.  I was given a window of hours and got a call when the plumber was on the way.  I really appreciated that.  The plumber took the time to check under the sink and dishwasher, and tried to look from our storage room (unfinished ceiling) to the family room (finished ceiling) where we had had the water. He didn't think it was the supply pipe because we would have had water pouring out. 

    He didn't want to cut through the ceiling because it was now dry (we hadn't used kitchen plumbing in a week).  He suspected that somehow we may be getting water in from outside under our deck rather than from plumbing.  He had us trace the outline of the stains and call him back if they grew.  I appreciated this suggestion. We will need to get a contractor to check out the deck situation.


    I thought he was thorough and offered suggestions for further study by contractor.  One month later and the stains have not grown.




    - Ruth F.
  • D
    HMS Home Warranty
    We have had HMS for many years as a home warranty coverage.  Had used them a few times for plumbing problems and washing machine.
    This latest episode has finished us off with them.  We needed a new heat pump - A/C system, the current one was very old.  We have the $100 deductible.  It took about 3 weeks to get the parts the supplier and we're not sure they were ordered in timely fashion.  The installer came and he was pretty good.  But, be aware HMS does not cover many other parts/repairs that are needed, because they call everything MODIFICATIONS.  We need a piece of sheet metal installed, that was extra and then the electrical was extra because the old electrical wiring did not reach the new unit.  This was referred to as modification, I would refer to this as installation, we did not intentionally modify anything, just that they couldn't find a unit that would fit the same spot.
    Be aware of the many extra charges and the horrible customer service from HMS.  They simply don't care and obviously have enough business.  
    Stay away from them and find another company to purchase your home warranty from.
    - Hemda G.
  • B
    OneGuard Home Warranties
    We have so far used their rekeying service, and have made 2 claims for warranty services. One was for pest control services to address some carpenter ant activity we noticed, and the second was for air conditioner repair. The contractor who was assigned the AC repair has been less than responsive, and they never answer their phone. They didn't show up on the day they promised to be there. Because of the need to order parts, the repair has taken 4 days so far and it's still not up and running. That means 4 days with no AC in Texas in August. In all fairness, One Guard has been very responsive and even offered to reimburse us $60 per night for a hotel room. There just isn't much they can do when the contractor doesn't care about customer service.
    - James T.
  • F
    HMS Home Warranty
    When I bought my renovated 1973 townhouse, I obtained a home warranty at closing.  My real estate agent recommended the company and did not question it.  Two weeks ago, the first time I really used it since the purchase, my air conditioning froze up.  I contacted the company HMS National.  They did not get back to me for several days.  We finally communicated and they set up an appointment for a service agent to come out after another several days.  When the man came he stayed an hour checking the units.  At hte end of the hour, he brought me a sheet and told me I needed to pay him the $100 deductible which I did.  I aksed him if he had done any maintennce while he was at it.  He told me no he did not.  He warned me however that HMS might not cover what he said was a very old very dirty coil in the inside unit which he said was forty years old, made by Chrysler (which is no longer in the HVAC business) and probably not covered.  I told him the unit had been 40 years old when I took out the home warranty policy.  The company took another three days to contact me and tell me that they would not cover the unit because the problem was a maintenance issue.  I was furious.  I had now paid $600 for nothing.  The employees whom I dealt with were polite and professional sounding.  I don't fault them.  But I don't think the warranties are worth the paper they are printed on.
    I called another technician in from another small local company who cleaned the outside unit and told me the inside coil was not that dirty and that the problems did not appear to be the coil specifically.  The outside AC unit needed repair and replacement parts.  He recommended I replace the two units. I have now gotten estimates and am going with a third Angies List recommended company, Richards Heating and Airconditioning  to replace both units with a new heat pump system.  
    I believe HMS National identified a problem that they did not cover in order to avoid honoring my contract.  But what can I do? It's just a difference of opinion now.  A friend also went on line to check and told me that the State of Virginia has recently deregulated home warranty companies.
    - Sarah F.
  • F
    First American Home Buyers Protection Corporation
    When the vendors First American Home Buyers Protection Corporation uses don't even believe they are a good company why should anyone else. They are complete scam artisist and educated homeowners should stay as far away as possible from this company.  The technician just gave us a quote for a new unit and walked out the door with his service fee in hand.  First American Home Buyers Protection Corporation doesn't care about your home or your satisfaction.  All they care about is getting your money and laughing at you as they cash the check and trying to find another sucker.
    - Greg G.
  • F
    HMS Home Warranty
    I have had multiple instances where I thought that using the HMS warranty service would be the way to go.  In every instance, the overall experience has been unsatisfactory.  After paying the $100 deductible for each service call, the rest of the work is "not covered" by the warranty. After three years of trying to use the warranty for
    - John U.
  • F
    American Home Shield ��� Home Warranty
    I've been with them since 8/15/11 and it's been a nightmare since.  Every single time I call, I literally wait for 30 min or more to get a live person on the line.  Called them for plumbing and gas leak and it's been two weeks now and nothing has been fixed.  All of the companies they provide are not qualified, unprofessional, leaving you waiting and never show or call and nothing gets done.  They have no emergency services available.  Only companies they have schedule you two days out and that's considered emergency.  No sense of urgency to people's risks, health, time.  HORRIBLE COMPANY, WOULD NEVER RECOMMEND IT TO ANYONE AND I WILL REPORT THEM TO BBB.
    - Alaeddine B.
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Home Warranty Companies in Springfield

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