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Auto Glass Repair reviews in Springfield

  • A
    I had previously used Patriot Auto Glass in December 2015 to repair a small chip in my car's windshield using a $65 offer they had at the time. This time I had a 6-inch long crack running from the top of the windshield behind the driver's side visor. I called my insurance company Sunday evening, they sent an email with my insurance information to Patriot that night. Monday morning at 8 am I receive a call from Patriot, they could be there within 2 hours or, if not convenient, would schedule another date/time. I said in 2 hours would be perfect. In less than 2 hours Vince arrives, says it will take at least an hour to replace the windshield. It actually took him about 1 hour. By 10:45 am my windshield had been replaced. Vince told me he was surprised my windshield had not been leaking (it is a 2001 I bought used 4-1/2 years ago), he described what he had done to ensure the new windshield would not leak. I had a $0 deductible through my insurance company so have no idea what the charge would have been. As with the first time I used Patriot Auto Glass I am very happy with the quick response to my email request, Vince arriving on time and completed the job quickly. Hope I don't need this type of service again any time soon, but if I do Patriot is who I will call.
    - Fran D.
  • A
    Unfortunately, it seems like we get a crack in a windshield--hit by road debris--every few years. We use Safelite through our auto insurance company, USAA. Satellite is super easy to work with: quick response, makes home/office calls, technicians are very professional.
    - Steve & Terri K.
  • A
    Sent email for an estimate, received promptly an estimate, made appt for that day. Kept in touch, called 20 minutes in advance (loved that) before arriving. Parker did a wonderful job, spending a lot of time replacing the windshield and replacing the moulding.
    - Phyllis C.
  • A
    Service was quick, professional and friendly. I contacted Patriot on 2/16/16 in the afternoon. By 10:40 the next morning Vince was here, having first called to give me an ETA. He arrived 5 minutes before his estimated time. He explained everything, answered my questions, and took care of my windshield quickly and professionally. By 11:30 I had a new windshield. I would use them again in a heartbeat.
    - Illa A.
  • F
    Scheduled Safelite service to replace my front windshield due to a rock hitting it and cracking it.  I was scheduled to have the mobile service today 8 Jan 2016 between 12-5 pm.  I was not contacted by the replacement specialist at all during the day.  To make matters worse, I waited 45 minutes a fter 5pm and called safelite.  They confirmed they had my appointment scheduled for today but the company never came.  The shop closed at 5pm and never received a call.  The company told me they could have me bring my car in but offered no other discounts or other services to account for their lack of professionalism. I choose not to use this company for any other services in the future.
    - Steven A.
  • A
    Saying these guys are fast is an understatement.  Sunday afternoon a stone left a chip with a small crack on my front windshield while driving on the highway.  That evening, after finding Patriot Auto Glass and rave reviews on Angie?s List, I left a message on Patriot?s website saying if it could just be repaired with the Angie's List $65 windshield repair coupon I would pay for it myself.  If the windshield needed to be replaced then I would contact my insurance company. 
     
        Mike called the next morning around 8 am, asked a few questions.  Since chip was smaller than a quarter (it was smaller than a dime) and was not close to the glass edge then the windshield repair would do the job.  Fezz came to my house, explained that the repair would prevent the chip from getting larger but the glass would not look new (that was OK with me).  If the windshield did crack further the $65 I paid today would go toward that replacement.  In that case II would just use my insurance company and the $65 would cover most of my $100 deductible. 
     
       Fezz completed the job by around 9:30 am that morning (I told you they were fast).  I just see a very small mark on my windshield.  Will keep my fingers crossed that this will take care of it.  I learned my lesson 10-15 years ago when I got a chip on my windshield on my last car.  I ignored it but after a few months it developed into a crack and suddenly started to get larger.  It was only then I had it taken care of through my insurance company.  The tech who did the repair at that time told me that if I had taken care of it as soon as it happened I would not have had to replace the entire windshield.  So, I was definitely prepared this time. 
     
    I most highly recommend Patriot Auto Glass.  And thank you very much Angie?s List for leading me to them.
    - Fran D.
  • D
    I live on base and no one came to the base to do the job and I had to meet them off base for them to do the work...it was an inconvenience.  The work wasn’t particularly good I can still see a big chip in the windshield. The employee wasn’t even prepared to come on base b/c she did not have the 2 forms of id required and a print out of the work order.  They were late and when they didn’t show up I had to call them.
    - Anna G.
  • A
    It went great.  The price was competitive with other vendors I called (lower in some cases).  They contacted me to schedule the service, they came out when they said they would.  The two gentlemen that replaced the windshield were professional and courteous.  Windshield looks good.  Good price, quality work, quick, easy, friendly - exactly what I look for.
    - Mandy D.
  • A
    We received a call immediately after requesting the service to set up an appointment.  They called before they came and were on time.  He explained that although he could repair the chip in the windshield and keep it from further spreading, you would still be able to see it.  He did a very good job and you can barely see the former damage.
    - Carrie S.
  • A
    I originally bought the Angie's List deal to repair my cracked windshield. Patriot showed up the next morning to take a look. Unfortunately, the windshield was damaged beyond repair and had to be replaced. They looked up the the specs on my current windshield and they were able to come back out that afternoon and replace it. They matched the windshield exactly with the same blue strip along the top and the heating elements along the bottom, and they used an OEM product. I called around and the price they quoted me was better than any other places I contacted. I was pleased with this service, and they will be the first person I call if I get another crack in my windshield.
    - Justin L.
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Windshield Glass Repair Services in Springfield

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