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Appliance Repair reviews in Springfield

  • F
    American Appliance Repair LLC
    Was assigned this company through my 2-10 Home Warranty. Service with American Appliance Repair was just horrible. They rescheduled my appointment multiple times and finally I called 2-10 to ask for another company because I was convinced that American Appliance would have never showed up. The customer service representative didn't know what tech was working what days and when I asked for confirmation that my appointment would be honored this time, they said they would double check and call me back in 20 minutes...surprise surprise, I never heard back.
    - Manar J.
  • A
    Above The Rest
    The repair went well. Before I even finished completing the request for repair companies to call me on June 17, Umar of Above the Rest (ATR) called. After I described the refrigerator problems, he asked if one of his employees, Jason, could come to our house in about 3 hours and assess the problems, given that he was already in our area working. I was astonished that someone could come to our home so soon - and on the same day. When Jason came to our home, he showed and explained to me what the problems were and why they were happening; he answered my questions professionally and with obvious knowledge and experience. When Jason called Umar to inform him of the parts needed to fix the refrigerator, Umar told me the estimated cost and shortly thereafter scheduled a repair with us for today - only one day after Jason's visit! That was a welcome and very surprising aspect. Jason did the work quickly, with obvious knowledge and experience, and warned me that the metal frame around the water and ice distributing panel might show a slight twist or bend when he returned it to its usual position. He had to remove the frame, however, to replace the flapper. Jason also did this part of his work so well that the frame looks better than it did originally! When I asked him to please leave the refrigerator out of its usual location for a few minutes so I could clean the floor, he said he would do it and did so. It is seldom that I've seen a service provider go "above and beyond" like Jason did. Comparing prices on Angie's List that some other repair companies have charged for similar work, I think ATR's price is a bit above average, but they're worth it. They are knowledgeable, experienced, patient, kind, and friendly. If we ever need major appliance repairs again, I will definitely go to ATR. Thank you, Umar, and thank you, Jason!
    - Ann W.
  • A
    R & S Appliance Services
    Scott was able to diagnose the problem, after providing the information he requested, and was very prompt in fixing the dryer. He was able to be at the townhome at the time we were available. Very easy to work with. Thank you!
    - Edith M.
  • A
    Nova Appliance Repairs
    After having two companies attempt to repair our wall oven we were prepared to replace the oven at considerable cost. We decided to give one more company a chance to save us the cost of replacing the oven. They were very knowledgeable, responsive and explained everything they were doing. They pinpointed the issue and completed the work in a very short time. Thanks for saving us several thousand dollars!
    - Paula L.
  • A
    Atlantic Appliance Repair
    Found Atlantic on Angie's List when the oven broke in Dec. 2018. They answered the phone, came the next day, diagnosed the problem, went to get the part, returned later that day, installed it, done. When the washer broke in Feb. 2019, repeated the procedure. Fixed the problems at fair prices in a short time frame for a reasonable price. What else you want?
    - Michael K.
  • B
    Appliance Geek Inc
    When contacted him to describe same problem he fixed 7 months prior, he did not answer except to check the dryer vent, which I had already described that we had cleaned after his last visit, as he recommended.
    - Jean B.
  • A
    R & S Appliance Services
    Scott of R&S did an excellent job repairing my combo microwave and oven. The first repairman told me the unit would cost too much to repair and recommended that I replaced 5-year old appliance for a new unit at a cost of $3,000. I decided to get a second opinion and called R&S Appliance Services and they were able to fix it for $250 Needless to say, I highly recommend R&S Appliance!
    - John B.
  • F
    Reliable Repairs
    Overall, poorly. Tech was, at best, marginally competent, with both poor communication and technical skills. As noted in #7, above, the wrong part was ordered, the replacement part failed, and the company just abandoned us. Their refund of the monies paid was appreciated, but their carelessness in damaging the grille on our range was both inexcusable, and unprofessional. Their lying is saying that a replacement grille had been ordered further seems to have proved their dishonesty. During the time we were trying to ���negotiate��� replacing the damaged grille, I sent the company a registered letter, which was returned by the US Postal Service as undeliverable, with no forwarding address. I was able to contact someone in their company by phone, and they once again stated that the replacement part had been ordered. That was 5 weeks ago, and still nothing. The fact that a registered letter was returned as undeliverable (with no forwarding address) strongly suggests a company intentionally trying to ���hide��� from more customers than just me. The fact that the replacement part has not yet arrived strongly supports that disappearance effort.
    - Emil R.
  • A
    Expert Appliance Services
    WOW! It's unfortunate I can't rate this company higher than A+, because THEY ROCK. I sent out a request for quotes around 11:30 this morning and received a call back from PJ @ Expert Appliance Services within 20 minutes. He was here within 2 hours, quickly diagnosed the issue, explained the problem and had it fixed shortly thereafter. The wife is happy, so life is good again. Thanks PJ!!!
    - Sarah T.
  • B
    All American Appliance Service Inc
    Second time I���ve used this company. First time repair man advised that repair would cost more than freezer was worth. This time, repairman wasn���t totally sure what the problem was as he tested electronics and couldn���t see an issue. He suggested a couple of things to do to see if issue would resolve itself. Also provided quote for ���brain��� of dishwasher if none of the suggestions worked. Always appreciate candor and alternatives to expensive repairs so I like this company.
    - Bill S.
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Appliance Services in Springfield

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