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Countertop Installation reviews in Spotsylvania

  • A
    Remodel USA
    GREAT! Very well done! They were very helpful in assisting us with our choices. The whole team was dedicated and worked together well from start to finish. We are loving our new kitchen! Definitely recommend them.
    - Maureen L.
  • C
    Steve Spratt Improvements
    Whoa momma. The estimate was for a roughly 10 x 10 cabinets, counter and backsplash--that is it. The estimate made our eyes water. We were absolutely floored.  The contractor we now are working with is charging us less than half that price. I am guessing Mr. Spratt does outstanding work for the price....but man oh man....I don't know anyone who can put that much money into such a small space.
    - Maria S.
  • D
    I received a number of requests by Angies List  to provide an assessment of a contractor that I had use.   I provided my assessment of Ron Martin, a contractor that I had used for a kitchen renovation.  My original write up with respect to Ron Martin was posted on Angies List and later removed.  I provided an honest assesment of my experience with Ron Martin.  Ron Martin had contacted me when I first submitted my assessment to Angies List and he requested that I remove my assessment.  I asked him if any parts of my write up was inaccurate.  Ron Martin did not object to any portions of my assessment being inaccurate.  I stated that my assessment stands as written.  It should be  noted that Ron Martin would not accept credit cards, nor would he honor the advertised discount that was displayed on  Angies List.  I would like to resubmit my honest assessment of the contractor, Ron Martin.    I am providing more detail on my experience with Ron Martin.  We experienced a number of issues with the performance of Ron Martin.  First, we provided a list of  the Kitchenaid appliances that we would be purchasing (gas cook-top, exhaust downdraft, dishwasher, refrigerator, wine cooler, warmer and pendant lights).   All the appliance specifications were reviewed and acknowledged by Ron.  In fact, Ron Martin had performed his own on-line review of the appliances specifications.   His initial proposal which included purchasing of Kraftmaid cabinets was unacceptable due to the high cost .  We went to Lowes and used the services of John to essentially determine whether we could purchase  cabinets at a reduced cost.  We were able to realize cost savings by purchasing from a different cabinet manufacturer; Aristocrat.  it was discovered that Ron used the design services of Donna at the same Lowes.  It was later discovered that using the services of John upset Donna and she brought this matter up to Ron.  John  was able to provide options for better cabinet costs.  The kitchen design with minor changes was presented to Ron and accepted.  As a result, Ron's efforts were limited to installation of the kitchen cabinets, appliances,  lights, attic stairs, purchase and installation of tube lighting, and refinishing the kitchen floor.  (It should be noted that I purchased attic stairs to facilitate workman access to the attic which was required.)   Problems experienced included Ron's inablity to incorporate the cook-top downdraft.  This concerned us as Ron had assured us that this could be accomplished and it is included in the price of the contract dated October 25, 2012.  In addition, Ron had reviewed the area that the downdraft was to be placed.  Ron stated that he might be able to accomplish the down-draft at an additional cost.  As this proved to be challenging for Ron, we chose to pursue an updraft solution.  The updraft solution did cost us more in equipment cost (hood and extension kit), but was an easier installation for the contractor.     There was also a problem with refinishing the kitchen floor.  After it was completed the first time it was discovered that there were bubbles on the floor.  We requested that this be corrected.  Ron's subcontractor, Joe stated that he would arrive at 8AM on a designated day in April.  This time was set by Joe.  Joe stated that if he was not there by 8AM he would not be able to perform the work that day as he would be on other jobs.  Joe also stated that we needed to be out of the house after completion of the floor refinishing.  I called Joe the day before and left a voicemail to confirm our appointment for 8AM the following day.  Joe did not return my call.  Joe did not arrive at 8AM on the scheduled day, nor did he call to advise that he would be late.  We contacted Ron at about  9AM.  Our call went into vociemail.  As we were unable to contact Ron we left the house around 9:20 AM as according to Joe's previous statement if he was not there at 8AM he would not be able to work that day.   Based on Joe' statement we cancelled our hotel reservations for that night.  Ron later stated that there was no need to be out of the house after the floor refinishing was complete.  It took a number of weeks until we could set up another date and time that was acceptable to both.  Another issue involved the refrigherator.  When the refrigerator was installed it was discovered that there was essentially no clearance on the sides.  We expressed our concern with this lack of clearance but Ron said that this would not be a problem.  We did request that the screws be counter-sunk to ensure they would not damage the refrigerator finish.  It should be noted that the side panel was suggested by Ron for looks.  We did experience a problem with the refrigerator and the technician stated that there should be more clearance on the sides to prevent compressor damage.  (There should be a 1/2 inch clearance on each side.  This is called out in the refrigerator manual) .  We brought this matter up to Ron via a certified letter, but he refused to correct the problem.  We anticipated that the corrective action would be to remove the side panel or reduce it in size.  Ron stated that he was using the design plans of John from Lowes.  This is an incorrect statement.  The problem is not the design plan, but the side panel that was suggested by Ron.  It should be noted that Donna from Lowes claimed that these were her plans and this claim can be documented with Lowes.  Regardless of who claims ownership of the plans, Ron as the contractor should have the expertise to review the plans and appliance specifications and act responsibly and professionally.  In the contract of October 25, 2012 it states " all labor is warranted for a period of one year from date of completion."  Ron has refused to honor this provision of the contract.    In another matter, We requested one small change which was to raise the desk in the kitchen about 2 inches.   Ron' people had installed the desk and Ron stated this this additional effort took about 6 hours and resulted in a cost of about $250.  I did pay this additional cost along with a progress payment of $7000.  When I questioned the additional cost, Ron became very agressive and obnoxious and threatened to walk off the job.  This upset my wife and essentially reduced her to tears.    In summary with respect to Ron's performance with my renovation, Ron did not act in a professional manner.  It was a most unpleasant experience.  I would not recommend Ron Martin.  The question for Angies List is  why was my original assessment removed?
    - Karl Z.
  • D
    TGM Marble and Granite
    It started out very good. I met with the office manager at TGM and she priced out my countertops and gave me an estimate. I asked her to set up an appointment to have someone come out and ensure my measurements were correct and have them confirm that my current cabinets could handle the weight of the new countertops.
    A member of TGM came out and measured and took my payment of $1500 and we made an arrangement for TGM to return to install.
    TGM came out on February 21st to complete the install. They were at my house for apporximately 30 minutes and they determined my cabinet with my kitchen sink would not hold my new countertop. So they contacted their boss and said they would ensure that cabinet would hold the coiuntertop. Again, 30 minutes later, they came back and said they could not and that I would have to have it fixed before they could install.
    I had to had someone come in and re-build the 1 cabinet to ensure it could handle the weight. On March 13th, the same 2 TGM employees returned to install the countertops. They installed my countertops and they look great. But TGM did considerable damage to my walls and when I pointed it out, they were not concerned and stating that these things happen. Also, the one hole they punched in, the filled with caulk which is not the correct thing to fill a drywall hole with.
    I contacted the office manager on March 16th and was told I would get a call back from the manager of the business. I received no return call. when I called on March 19th, I supposedly spoke to a manager, but he was the rudest person I have ever spoken to.
    Some unproffesional behavior
    1- The TGM employees left their trash (empty caulk containers) in the trash and they smelled very strong. They should of taken their trash with them. 2 - One corner of my backsplash is about 1/4 inch higher than the side it meets. 3- They left a mess in my driveway from where they were cutting the countertop. They should of cleaned it up. 4 - They took off the bottom of my dishwasher to lower it and never put it back together. 5 - They left my old sink in my backyard. They should of disposed of it. 6 - When they installed my new sink, they put a clip right where the new faucet had to be connected underneath so it had to be moved so the plumber could connect the faucet to the pipes.
    Very disappointed in the professional of this company. I woudl never use them again. Not only did they do damage to my walls that I had to repair, they behaved with no concern for the customer.
    - Denise T.
  • A
    They did a good job.
    - Yvonne A.
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Countertop Kitchen Installers in Spotsylvania

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