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Mold Removal reviews in South Riding

  • A
    First rate job. Rick was right on time, explained what he was doing and why. His crew, Derick, JJ, and Sasha did great job of getting the damaged parts of the house opened up and dried out. they had to move a large number of things in the house and probably took better care of them than I would have done! You don't want the need for a company like this, but when you you have the need, this is the one that you want!
    - Frederick B.
  • A
    I had a mold inspection done on my rental property and am so glad to have found MoldGone LLC through AngiesList. Jon, the VP of the company, was right on time and waited patiently with me for my tenants who were running late. He was very personable and knowledgeable in his field. He examined the walls/ceiling surrounding the suspected areas with a moisture meter and made a thorough inspection of the attic as well. He gave his opinion that all the areas were dry with no cause of concern for mold issues and I appreciated his honesty. I got a prompt report by email the next day with his professional analysis and recommendations. I give Jon and MoldGone an A+ rating and will certainly use them again and recommend them to all my friends.
    - Satish and Nishi N.
  • A
    The project was executed very professionally. The customer service was excellent; their subject matter experts were patient in explaining everything i didnt understand and they were very clear on actions i needed to take for my family's health, as well as recommended actions to protect the financial investment in my home without trying to oversell me unneeded work. They were on time and communicative regarding every aspect of the job and the completed product was more than even I expected! They are definitely perfectionists in the waterproofing business. I would recommend this company to anyone needing waterproofing or mold remediation work done in their home especially, or even in their business. Oh, and did i mention a lifetime transferable warranty? I dont think anyone else i researched had that kind of guarantee on their work.
    - cristina r.
  • F
    I have to say that MWM's performance was far less than satisfactory.
     
    MWM initially estimated that the repairs would take about three weeks. That did not happen. The repairs didn't end until April 5 (three and a half months later).
     
    Throughout the process, MWM informed me as each stage of the repairs was supposedly completed. For example, I'd be told that the walls were done, then that the kitchen and bathroom vinyl flooring had been replaced. Then I'd be informed that carpet pad was done and so on.
     
    The kitchen vinyl was replaced on January 24, 2013, but it wasn't until I sent my brother and father out to inspect the area on March 2 that MWM decided to fix the terrible job that the crew did on the vinyl seam. (Exhibit: Photo01.jpg)
     
    In addition, the drywall that had been ripped out wasn't smoothed out properly, and you could see how poorly the job was done very easily. (Exhibit: Photo02.jpg)
     
    Furthermore, the crew that went to do the carpet pad replacement accidently cut the replaced vinyl in one of the bathrooms on the third floor. (Exhibit: Photo03.jpg) They also showed no regard or care for the tenants' belongings (Exhibit: Photo04-1.jpg, Photo04-2.jpg) and handled expensive electronics and computer equipment that were specifically stored out of the way for them prior to the job. My father, who understands construction, informed me that the workmanship and material used for the repair work were very poor; his opinion was that I was being taken advantage of as I was out of the country and couldn't inspect everything myself.
     
    Unfortunately for MWM, I agreed with my father's assessment, as I saw nothing that I would consider professional work in the photos my brother sent me. I expected that one or two minor items might require further attention, but I assumed that all the major tasks were done well. Furthermore, MWM initially used some glue to "repair" the cuts on the bathroom vinyl (thus leaving another seam). I had to demand that the vinyl be replaced since the flooring was brand new.
     
    MWM said they would do so and address all the issues as needed. Before I asked my brother to go out again, I confirmed MWM regarding the status of the repairs. I asked if all the items on the insurance company's repairs estimate file had been properly addressed. MWM informed me that it was so, and that my brother was free to go and take a look at the work done at the house.
     
    Unfortunately, the work still was done in an extremely shoddy manner.  The angled wall that was ripped out was nowhere near good enough. (Exhibit: Photo05.jpg) It still looked rough and only semi-finished. The repair job in the bathroom with the cut vinyl ended in even poorer and more substandard workmanship. (Exhibit: Photo06.jpg) The seam in the kitchen was still visible and poorly done. (Exhibit: Photo07.jpg)
     
    I did not appreciate that MWM tried to justify the poor workmanship by saying that the kitchen seam was better than 70% of what you see out there. I did not hire MWM for ?better-than-70%-of-the-seams-out-there? workmanship, and I can?t imagine that my insurance recommended them for that level of work either. MWM promised that my townhouse would look as good as--if not better than--it had before the loss. My kitchen did not originally have a "better-than-70%-of-the-seams-out-there" seam.
     
    Then later, one of the tenants noticed that the vinyl in the master bathroom had a seam that was rising and falling apart already. (Exhibit: Photo08.jpg) This was very hard for me to understand, as the master bathroom isn't big enough to require a seam. The crew should have installed the vinyl flooring without any seam.
     
    Finally, MWM replaced the vinyl in the kitchen and master bath. This time, the job was done at an acceptable level. But the angled wall still wasn't right. MWM sent another person to touch up on the wall on April 5. However, according to my tenant, this person wasn't told what he was supposed to do. His instructions were to ?speak to one of the tenants? and find out. Unfortunately, the tenant wasn't quite sure exactly what MWM's repairman was supposed to do.
     
    I do not understand why MWM thought it was my tenants' job to manage its crew. I did not hire MWM to pass on its most basic responsibility as a general contractor to my tenants (who do not have any construction or repair experience). It is unacceptable.
    Furthermore, MWM's manager never once cared to look at the work done by his crew and subcontractors, even when he'd gone to the townhouse several times before my brother and father went over there on March 2. For example, he stopped by the townhouse to take photos of the carpet seam after the carpet pad was replaced in mid-February. He also came by a few times for quotes and other tasks. I can?t help but think that he never once looked at the work done in the kitchen, walls or bathrooms. If he had, I?m sure he would've noticed that the workmanship was unacceptable and that the work needed to be redone.
     
    And if he had inspected the work and noticed something wrong, I do not know why he didn't address the problems as he knew the tenants and I were anxious to have the townhouse repaired. (As a side-note, all my tenants are not moving out at the end of their lease in May, even though two of the tenants have been there for over five years.)
     
    MWM seemed rather upset that I'd sent my brother and father over to see the place in early March as I'd never informed them that there would be such an inspection in March. This was surprising to me as:
     
    1. MWM told me that the work was finished: walls were done, vinyl flooring was replaced, carpet was finished, etc. As far as I was concerned, "finished" meant the work was done properly and appropriate QA had been done to ensure acceptable quality.
     
    2. I informed MWM in January that I'd send my brother and father over to see the work before anything would be considered finished. So MWM should have expected an inspection.
     
    3. It is my townhouse, and I have every right to send whomever I wish to take a look at the place with proper notice to my tenants. I didn't feel that I needed MWM's permission to do so.
     
    When I asked my tenants, they told me that they never saw MWM's manager inspect anything closely himself. He'd generally ask my tenants to show him and/or guide him. The fact that he thought the workmanship was acceptable for my brother's second inspection while the work was obviously done that badly (Exhibits: Photo05.jpg. Photo06.jpg, Photo07.jpg) indicated a big problem to me.
     
    Furthermore, MWM showed blatant disregard for liability issues and my wish to have the smoke detectors put back up. Even though that task was on the insurance work estimate, MWM never did it. I asked twice to have the work done, but my wishes were disregarded. MWM kept informing me it'd be done later. As I didn't trust that the work would be completed, I had to ask my insurance adjuster to speak to MWM, since one of my tenants threatened a lawsuit over it. (The old smoke detector was taken down on December 21. The new one was finally installed on March 11, exposing me to two and half months of potential legal liability if there had been a fire.)
     
    I hope that every job MWM said it did, including the water/mold mitigation, was done properly. Honestly speaking, I am not confident it has been, but so far no one seems to have found any signs of mold or other problems. On the other hand, there are boxes and furniture, etc. in the townhouse, so we won?t know for certain until everything's cleared out.
     
    In addition, I requested a list of materials used for flooring in April. But I've yet to receive the information even though it's already May 22. MWM apparently does not know exactly which vinyl it used for the bathrooms. I find it shocking that the company keeps such shoddy records of work it did, and again, it does not inspire any confidence.
     
    There are two positive things I can say about MWM:
     
    MWM informed me that the pad replacement crew was fired and would not sub for them any longer. Then, as a gesture of apology and good will, they said they would replace the carpet throughout the entire house. They also gave me an option of going with the builder-grade or the medium-grade, with me paying additional $500 for the difference in material cost. I chose to go with the medium-grade carpet, and I appreciated the gesture on MWM's part as it didn't have to offer this deal to me.
     
    MWM also upgraded the vinyl in the kitchen free of charge when the replacement of the floor had to happen. There was nothing in the builder grade that they could use. But they could have insisted on ordering one and drag out the repair process. So I appreciate that as well.
     
    But those two minor positives cannot outweigh the overwhelming negatives. I've filed complaints with my insurance company, and they assured me that MWM is no longer on their referral list.
    - Stella K.
  • D
    had a water leak in our basement. Up until now I had a bad experience on several fronts:
    a) The technician ripped apart the carpet and while doing so gave an incorrect assurance/ expectation that we will be covered by insurance for the damage. They also took the area rug and charged a heft amount for cleaning giving the impression that this will also be covered by insurance. I am now facing a bill of 765 dollars for services which I would have not authorized had I known that these services were not covered by insurance.
    b) The next day the "office manager" came in and he was present while the insurance adjustor was present. He then went to make a statement that the problem we had was persisting for several years which was totally unfounded. Even the insurance companies (whose purpose is to deny claims) had to temper the office manager's comments
    c) The "office manager" did not clearly clarify what is it Service Master would do and would not do to address the situation. He seemed to suggest that Service Master would care for specific deliverables that was later on not confirmed to be true.
    c) The "office manager" then proceeded to set the expectation that an estimator will provide a price out and full estimate by the end of the day. The estimator arrived and then proceeded to tell me that he would not do anything until a mold inspection was done. Neother the technician or the "office manager" clarified this and so that visit by the estimator was a waste of time for me and for the estimator.
    The estimator has been professional and he is attempting to salvage what has been a terrible experience for me.

    - Sathyanarayanan S.
  • A
    I dealt with Kurt who was very thorough, professional, punctual and honest. He found some additional mold that they remediated without charging me extra. I was also concerned with mold in other locations but he did a test and determined that there was no mold. He could have easily informed me that there was mold and charge me extra but he was honest, which saved me $$.
    - Huy N.
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