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Home Builder reviews in South Riding

  • D
    My Builder Inc / Bath-ReNu LLC
    The project was only supposed to take 4-5 weeks and it ended
    up taking over 3.5 months.  We ended up
    closing out our contract with them early even though they were not
    finished.  We had lost any trust and
    confidence in them including their work and did not want them to continue to
    impact our personal time and space.
    Due to their mismanagement, they lost our cat, we had to
    cancel our wedding anniversary plans to stay and manage the project.   They
    removed the lock box from our house because of a potential disgruntled employee
    and they just hid our house key on our front porch without our knowledge.
    Their team mis-measured on projects which cost us $1500 on
    materials that we could not use or return. They damaged $4,000 doors that had
    to be reordered which took an additional 5 weeks to receive, extending the
    over-all process time.   
    Everything they did had to be redone 2 or 3 times to get it
    right, if at all. They did not follow the instructions that were provided to
    them from the tile company and used the wrong grout color would they could not
    fix.  They attempted to stain it, but it was
    the same color that was preexisting. We had to contact an outside vendor to
    come in and restain the grout which was an added expense.
    We did make some modifications along the way which they were
    happy to do.  We asked them to let us
    know the additional cost so we could budget for it.  We never received any updates on additional
    pricing or their fee structure (outside the original estimate) until we
    received the final invoice.  Had we known
    what they were going to charge to hang a mirror or a toilet paper roll, we
    would have done it ourselves.
    We had scheduled our close out meeting two weeks in
    advance.  With this amount of notice that
    would have allowed them to address any outstanding issues, clean up the space
    and get ready to present the final reveal. 
    Instead we had disagreements on pricing, charges and was notified of the
    installation that was installed was not up to code and was a fire hazard, yet
    they didn?t do anything about it. A lot of their mistakes could have been
    avoided if they were more involved in the project and provided guidance and
    directions to their sub-contractors.
    Instead of handling the issues, they opted not to take any
    action and ask for our forgiveness and not to post on Angie?s list.  Our question was, if they were so concerned
    about the impact that this review would have, they should have put a little
    more effort into the project and not relied on chance. 

    - Jamie-Lea B.
  • F
    MWM Restoration
    I have to say that MWM's performance was far less than satisfactory.
    MWM initially estimated that the repairs would take about three weeks. That did not happen. The repairs didn't end until April 5 (three and a half months later).
    Throughout the process, MWM informed me as each stage of the repairs was supposedly completed. For example, I'd be told that the walls were done, then that the kitchen and bathroom vinyl flooring had been replaced. Then I'd be informed that carpet pad was done and so on.
    The kitchen vinyl was replaced on January 24, 2013, but it wasn't until I sent my brother and father out to inspect the area on March 2 that MWM decided to fix the terrible job that the crew did on the vinyl seam. (Exhibit: Photo01.jpg)
    In addition, the drywall that had been ripped out wasn't smoothed out properly, and you could see how poorly the job was done very easily. (Exhibit: Photo02.jpg)
    Furthermore, the crew that went to do the carpet pad replacement accidently cut the replaced vinyl in one of the bathrooms on the third floor. (Exhibit: Photo03.jpg) They also showed no regard or care for the tenants' belongings (Exhibit: Photo04-1.jpg, Photo04-2.jpg) and handled expensive electronics and computer equipment that were specifically stored out of the way for them prior to the job. My father, who understands construction, informed me that the workmanship and material used for the repair work were very poor; his opinion was that I was being taken advantage of as I was out of the country and couldn't inspect everything myself.
    Unfortunately for MWM, I agreed with my father's assessment, as I saw nothing that I would consider professional work in the photos my brother sent me. I expected that one or two minor items might require further attention, but I assumed that all the major tasks were done well. Furthermore, MWM initially used some glue to "repair" the cuts on the bathroom vinyl (thus leaving another seam). I had to demand that the vinyl be replaced since the flooring was brand new.
    MWM said they would do so and address all the issues as needed. Before I asked my brother to go out again, I confirmed MWM regarding the status of the repairs. I asked if all the items on the insurance company's repairs estimate file had been properly addressed. MWM informed me that it was so, and that my brother was free to go and take a look at the work done at the house.
    Unfortunately, the work still was done in an extremely shoddy manner.  The angled wall that was ripped out was nowhere near good enough. (Exhibit: Photo05.jpg) It still looked rough and only semi-finished. The repair job in the bathroom with the cut vinyl ended in even poorer and more substandard workmanship. (Exhibit: Photo06.jpg) The seam in the kitchen was still visible and poorly done. (Exhibit: Photo07.jpg)
    I did not appreciate that MWM tried to justify the poor workmanship by saying that the kitchen seam was better than 70% of what you see out there. I did not hire MWM for ?better-than-70%-of-the-seams-out-there? workmanship, and I can?t imagine that my insurance recommended them for that level of work either. MWM promised that my townhouse would look as good as--if not better than--it had before the loss. My kitchen did not originally have a "better-than-70%-of-the-seams-out-there" seam.
    Then later, one of the tenants noticed that the vinyl in the master bathroom had a seam that was rising and falling apart already. (Exhibit: Photo08.jpg) This was very hard for me to understand, as the master bathroom isn't big enough to require a seam. The crew should have installed the vinyl flooring without any seam.
    Finally, MWM replaced the vinyl in the kitchen and master bath. This time, the job was done at an acceptable level. But the angled wall still wasn't right. MWM sent another person to touch up on the wall on April 5. However, according to my tenant, this person wasn't told what he was supposed to do. His instructions were to ?speak to one of the tenants? and find out. Unfortunately, the tenant wasn't quite sure exactly what MWM's repairman was supposed to do.
    I do not understand why MWM thought it was my tenants' job to manage its crew. I did not hire MWM to pass on its most basic responsibility as a general contractor to my tenants (who do not have any construction or repair experience). It is unacceptable.
    Furthermore, MWM's manager never once cared to look at the work done by his crew and subcontractors, even when he'd gone to the townhouse several times before my brother and father went over there on March 2. For example, he stopped by the townhouse to take photos of the carpet seam after the carpet pad was replaced in mid-February. He also came by a few times for quotes and other tasks. I can?t help but think that he never once looked at the work done in the kitchen, walls or bathrooms. If he had, I?m sure he would've noticed that the workmanship was unacceptable and that the work needed to be redone.
    And if he had inspected the work and noticed something wrong, I do not know why he didn't address the problems as he knew the tenants and I were anxious to have the townhouse repaired. (As a side-note, all my tenants are not moving out at the end of their lease in May, even though two of the tenants have been there for over five years.)
    MWM seemed rather upset that I'd sent my brother and father over to see the place in early March as I'd never informed them that there would be such an inspection in March. This was surprising to me as:
    1. MWM told me that the work was finished: walls were done, vinyl flooring was replaced, carpet was finished, etc. As far as I was concerned, "finished" meant the work was done properly and appropriate QA had been done to ensure acceptable quality.
    2. I informed MWM in January that I'd send my brother and father over to see the work before anything would be considered finished. So MWM should have expected an inspection.
    3. It is my townhouse, and I have every right to send whomever I wish to take a look at the place with proper notice to my tenants. I didn't feel that I needed MWM's permission to do so.
    When I asked my tenants, they told me that they never saw MWM's manager inspect anything closely himself. He'd generally ask my tenants to show him and/or guide him. The fact that he thought the workmanship was acceptable for my brother's second inspection while the work was obviously done that badly (Exhibits: Photo05.jpg. Photo06.jpg, Photo07.jpg) indicated a big problem to me.
    Furthermore, MWM showed blatant disregard for liability issues and my wish to have the smoke detectors put back up. Even though that task was on the insurance work estimate, MWM never did it. I asked twice to have the work done, but my wishes were disregarded. MWM kept informing me it'd be done later. As I didn't trust that the work would be completed, I had to ask my insurance adjuster to speak to MWM, since one of my tenants threatened a lawsuit over it. (The old smoke detector was taken down on December 21. The new one was finally installed on March 11, exposing me to two and half months of potential legal liability if there had been a fire.)
    I hope that every job MWM said it did, including the water/mold mitigation, was done properly. Honestly speaking, I am not confident it has been, but so far no one seems to have found any signs of mold or other problems. On the other hand, there are boxes and furniture, etc. in the townhouse, so we won?t know for certain until everything's cleared out.
    In addition, I requested a list of materials used for flooring in April. But I've yet to receive the information even though it's already May 22. MWM apparently does not know exactly which vinyl it used for the bathrooms. I find it shocking that the company keeps such shoddy records of work it did, and again, it does not inspire any confidence.
    There are two positive things I can say about MWM:
    MWM informed me that the pad replacement crew was fired and would not sub for them any longer. Then, as a gesture of apology and good will, they said they would replace the carpet throughout the entire house. They also gave me an option of going with the builder-grade or the medium-grade, with me paying additional $500 for the difference in material cost. I chose to go with the medium-grade carpet, and I appreciated the gesture on MWM's part as it didn't have to offer this deal to me.
    MWM also upgraded the vinyl in the kitchen free of charge when the replacement of the floor had to happen. There was nothing in the builder grade that they could use. But they could have insisted on ordering one and drag out the repair process. So I appreciate that as well.
    But those two minor positives cannot outweigh the overwhelming negatives. I've filed complaints with my insurance company, and they assured me that MWM is no longer on their referral list.
    - Stella K.
  • A
    B & B Builders & Remodelers
    Bob was a little late, but he called ahead to let me know ... turns out his business is quite good, so he works long hours. We got his quote and compared it to 3 other contractors ... his price was very competitive and Bob seemed to be very knowledgeable so we went with him. At the last minute, his supplier tried to jack up their price (I only found out because he had to come back with another supplier to re-measure).  Notably, Bob never even hinted that my price might go up ... in fact, it worked out to be an advantage to us because we got a bit of an upgrade that we wanted (bull-nose edging) at no extra charge.  The installation went smoothly and we are very happy with our new granite!
    - Scott B.
  • B
    MTB Pest Control
    I wish I knew what happened.
    - John H.
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Home Builders in South Riding

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