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Appliance Repair reviews in South Riding

  • A
    WRM Appliance Service,Inc
    Bill came out and took a look at the ice maker...he showed me where he thought an ice cube that was "frozen" onto my maker was preventing it from working--suggested giving it a few hours after he cleared it to see if it started working again. Which it did! Was glad to not have to replace the whole ice-maker, appreciate Bill's honesty, and now I know how to look myself if it happens again.
    - Jennifer F.
  • A
    KOAM HOME APPLIANCE SERVICE
    Repair was exactly as I expected. When I called initially, the scheduler was polite and clear and up front about pricing for their services. I was able to have someone come out the next morning. They called and let me know he was on the way (and he was even early). Technician was polite and professional and completed the repairs quickly. I would definitely recommend KOAM to others based on my experience.
    - John K.
  • A
    US Appliances Services Inc
    Mr. Singh was fix the issue which involved replacing the felt liner around the dryer tumbler. He was prompt, courteous and professional and completed the fix in under an hour. I chose US Appliances Services based on the high reviews and know why and will definitely be using their services in the future as well as recommending them to friends and family.
    - John K.
  • F
    All American Appliance Service Inc
    So I would recommend that one gets in writing that they will do the work, so that one can request compensation for the work income lost if they lie about what they can do. Second, I would be sure that one understands that these "experts" apparently do NOT understand when one asks to replace an appliance vice "fix" an appliance. So I have lost a day of work income, and waited a week for absolutely nothing.
    - david d.
  • C
    Expert Appliance Services
    The technician quickly diagnosed the issue and quoted me a price.  I asked about the price and he said it was $129 and it was the "Angies List Price" (some percentage off for Angies List customers)   From what I could tell, it appeared to be a standard price for what amounted to about 15 minutes of his time from start to finish.  I have no issue with the quality of the work or the speed at which it was done.  However, when I asked REPEATEDLY after the work was finished what the ORIGINAL price would have been, he refused to answer and just said "don't worry about it."    That's a pretty poor response and not what I'd expect - it felt more like I was haggling at some kind of flea market.  Even on the bill, he refused to put the original price.
    The bill reads
    Price: $129
    Discounted Price: $129
    So either he's not really giving Angie's list customers a discount OR he just isn't giving his customers the courtesy of telling them the original price.   
    Ultimately, choosing a technician to come into my home is as much about trust as it is about quality, and next time I believe we'll be choosing someone else.

    - Daniel G.
  • A
    Apple Appliance Repair - Fairfax
    Technician arrived on scheduled for initial call.  Knew what the issue was (as did I, I'd researched it online) and said he'd have to get a quote for the part and would call me back that afternoon (Friday).  Nothing was heard until the next Tuesday, but a good quote was given then and I told him to order the part.  It came in that Friday, and was installed in less than an hour the same day.   Fixed the problem, as it should.
    Great service except for the initial communications delay in getting the quote, which I can chalk up to someone getting busy.  I'd use them again.
    - Richmond S.
  • F
    Discount Appliances Repair HVAC

    All of our problems relate to our interaction with the dispatching team, and specifically with the dispatch "supervisor."  When DAR called to say that they were going to replace the control unit, my wife asked for the part number and cost of the part.  The dispatch supervisor said that they don't have that information and was resistant to providing the information.  She eventually agreed to call the warehouse and provide the cost breakdown for the job (~$450), but made it clear she was not happy about it.

    Later, I called to try and find out what the technician did to conclude that it was necessary to change one of the most expensive parts on the washer, specifically, I wanted to know what diagnostic steps he had performed.  The response I got was that the technician was one of their best trained and he was very busy helping other customers and wouldn't have time to call me.  Further, the dispatcher expressed that DAR was frustrated over having to make so many phone calls for this job (calling the warehouse, calling the technician, returning my wife's calls, etc) that they were essentially not interested in doing the job any more.  I tried to communicate that we were still interested in having them do the work, but I wanted to know what the technician had done to diagnose the problem.  DAR was unwilling or unable to tell me what the technician had done to diagnose the problem, and in light of the his comment that he "didn't know what the problem was," I was hesitant to proceed until I could get home to perform the factory diagnostic test, which I found online.

    After performing the factory diagnostic routines, I came to the conclusion that the control unit was bad, but after doing some additional research online, I found out that the problem was most likely two capacitors on the control unit board that tend to fail, causing the washer to throw the F35 error code.  I replaced the capacitors ($3) and now the machine works. 

    A couple of specific feedback points to DAR:

    1) It should not be viewed as burdensome to provide a customer with a part number and cost breakdown for a job prior to the job being performed.  Consumers should be able to get prices so that they can decide if they will have the work done, especially if the job is as expensive as this was going to be ($450)

    2) It is not burdensome to describe the diagnostic steps taken to determine root cause of a problem, especially when the parts involved are so expensive ($242).  I was very displeased with the fact that the dispatcher would not let me talk with the technician.  I wanted to be sure that he had done the right diagnostic steps to conclude that they needed to replace one of the most expensive parts on the machine.  If the company had been able to describe what the tech had done to diagnose the problem, (steps consistent with the factory guidance), I would have been willing to have DAR perform the repair, but since they were not willing, or able to pass that information to me, I ended up doing the work myself.


    - Kevin H.
  • A
    US Appliances Services Inc
    It took awhile for me to decide who to call for service because I have had problems with companies in the past.  However, this company had great reviews on Angie's List and was in the area so I decided to call.  Mr. Singh responded quickly and was very professional.  He didn't mind my watching what he was doing.  He diagnosed the problem within a few minutes of looking at the dryer and showed me what needed to be done.  He ordered the parts and gave me an estimate before he left.  He returned quickly to replace the parts.  All was done quickly and he was very careful not to damage the rug by the dryer, asking for a towel to cover it and for a vacuum cleaner which he used to clean up afterwards.  It was quick and painless.  I will definitely start using US Appliances Services Inc. from now on because I feel like I have found someone I can rely on and trust.  Thank you, Mr. Singh!
    - Cathy L.
  • A
    Appliance Geek Inc

    It was pretty straightforward. The staff is good. They were prompt. They were quick and knowledgeable. The office manager didn?t communicate as well as others. So, originally there was a little bit of delay in scheduling.

    - Nicolette J.
  • F
    SERVICE MASTER CO
    The provider called us prior to the appointment. We were unable to answer the phone so he did not show. Do not use this company. We took off work and because ONE call went to voicemail, we had to reschedule our work schedules. Completely unprofessional.
    - Claudia D.
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Appliance Services in South Riding

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