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Moving reviews in South Boston

  • F
    Lawrence Transportation Systems

    A note on the cost.... I only moved a half hour down the road!

    As another poster said, it took a week for them to get a salesperson out to do the "survey". Then another 3 days to give me an estimate. Kind of odd since the salesperson had a tablet with all the software on it and movers I used in the past were able to give me an estimate on site.  But the salesperson seemed  bright, and while the initial estimate was a little higher than I would have liked, it didn't seem totally unreasonable.

    But that is where the romance ends.  The salesperson was off on their weight estimate by almost 6,000 lbs!  I think it was a "bait and switch" situation....they low ball the original weight to get you to sign and then "get you" with the actual weight.  That little error increased the cost by almost $3000.00!  Yes, actual weight will not always be the estimated weight, but to be off by that much is incompetent at best.  (BTW, nothing was "hidden" up in an attic or shed, etc.)

    The next issue I had  was that I contracted with them to do "some packing".  I only asked them to pack the kitchen and master bedroom. That's 2 rooms out of a 7 room house and two car garage.  The sales person said he'd put it at 40%  of the total weight for now, and if it was less it could be scaled back later.  Well guess what didn't get scaled back???  The actual shipping weight came out to 20,840 lbs.  All they packed was 7 wardrobes, 5 dish packs and about 10 misc sized boxes and they didn't even complete the assigned rooms.  I had to finish them!  There is NO way what they packed constitutes 40% of a 20,000 lb load.  Even after I disputed the  charges, they still sent me a bill for the full 40%.  Guess what is NOT getting paid?

    Should I write about the damage?  Might as well since you've stayed with me this long.  An oak bookcase was literally destroyed.  The back panel was split open and the bottom knocked out of the drawer...and I can't find the shelves!   Another bookcase has the trim hanging off the front and those shelves are MIA too, (Why did they remove the shelves and what did they do with them???)  A wood cabinet has a chunk out of the top and they snapped a door pull off an antique Victrola. Some drinking glasses were broken because they packed them stacked inside each other without paper in-between them.  There are a lot more little things like dings and scratches on the furniture. I can't tell you if they'll honor my claim as I haven't filed it yet, but given how they do business I don't think it will go well.

    - Eileen M.
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Moving Companies in South Boston

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