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Flooring reviews in Smithfield

  • A
    Jack's Tile & Carpet
    Jacks installation teams worked hard to accomplish the work on schedule, keeping us, the homeowners, informed at each step, and producing a finished product that met every expectation. The whole organization prided itself on good communications, from the initial estimator, the office scheduler, the team foreman, and Jack himself. In a word, this is a PROFESSIONAL outfit.
    - Layton A.
  • A
    Jack's Tile & Carpet
    Jack and his team were just wonderful. From helping me select just the right flooring and the quick installation, I really could not have asked for more. I will definitely use this excellent company again.
    - Melissa B.
  • A
    Jack's Tile & Carpet
    I needed to put new downstairs carpet in a house that I am selling.  I called Jack's and had an appointment the next day for a consult.  (Thu) He ordered the carpet that day and installed it the following Thursday. His rates were comparable to other places I called. I was please with the service.  The carpet looks great and they did not leave any mess.
    - Andrew B.
  • A
    Dycarp LLC
    These folks are the real deal - professional and personable from start to finish. On the agreed on day we received phone calls to let us know that they were enroute. Dewy and Alan arrived around 9:30 AM. Dewy looked over the areas. then they worked very efficiently and in about three hours had repaired and cleaned the carpets to a condition beyond what we believed was possible. The berber carpet had shredded near a rear entrance and Dewy used some remnants to make a beautiful repair. He also repaired an area where red candle wax had spilled. Every other stain from coffee spills to pet accident to who-knows-what were gone The carpets look like new. They even offered tips on maintaining our berber carpet. We are very surprised and pleased with the results, and will be scheduling them on a more regular basis.
    - Homer J.
  • A
    EASTERN FLOOR COVERING

    Chip showed up on time when he came to the house to give me an estimate.  He brought up a lot of little details that I hadn't thought about.  He got back to me within a couple of days with an estimate.  They fit me in to the schedule rather quickly and Neal showed up on time as promised.  He ran into a couple of issues so the job took a little longer than they first anticipated, but he was able to take care of the problems that were encountered.  I couldn't be happier with the end result; Neal did a phenomenal job!!!  I would highly recommend them and will definitely use them again in the future!


    - Julia C.
  • A
    Jack's Tile & Carpet
    The sales personnel were always very professional, giving excellent advice and pointers for consideration.  Thoughtful, to ensure the client sufficient time to make the best carpeting decision.
    Extremely easy appointments and quick delivery of goods.
    Installation crew were on time,  professional, taking care with moving/replacement of owner's furniture.  Great teamwork,  thorough in the installation process and cleaning up.
    Overall experience was excellent with sales representative  and owner even coming out to check on the installation progress.
    We would highly recommend this business to others needing renovation and new carpeting..
    - Ruina S.
  • A
    Cherry Carpet & Flooring
    Purchased the Angie's List Special.  Went to the showroom and chose a carpet within our budget.  Purchased it, scheduled installation.
    Installation went smoothly, they were on time and did a good job. 

    - Eric D.
  • A
    Jack's Tile & Carpet
    They seemed really professional and polite and they came out when they said they would.  The quote was reasonable.  They have to get an A; they are the only ones that returned my call. Anyone that will return my call and actually come out will get an A.
    - Helen M.
  • F
    Floored Again Inc
    Ryan Latullippe misrepresented himself as licensed & insured. His license number 2705112004 is for a Class C contractor and expired 12/31/2010 (http://www.dpor.virginia.gov/LicenseLookup/). He showed up to work around 10:30, spent the majority of his time texting on his phone, and his work needed constant monitoring for quality with lots of do-overs even after he was given specific instructions on what we wanted. We told ourselves that tile was supposedly his forte and things would be alright when we reached that point in the project. Again, his confidence exceeded his ability. Tile was installed unevenly with inconsistent thickness of grout lines. We had to buy extra materials as he was wasteful with what we supplied and disrespectful of our home while he worked leaving a mess for us to clean up daily. Our project which was projected to take approximately 3 weeks began June 4, 2012 and is still not completed as of July 15. Within 3 days of projected completion, I again asked Ryan for a contract so we would have something in writing to hold him responsible for any problems. He balked and made more excuses. This prompted Internet searches which revealed an expired license and a website with his claim to be a "custom home builder" (http://www.buildzoom.com/contractor/ryan-latulippe). Ryan was asked to leave and we are still finding structural problems with his work. He had installed plumbing (again no license) and we now have water damage on the first floor ceiling from the 'flood test" of the shower pan which was performed by a licensed plumber. Our mistake was trusting his word that he was a professional and not insisting on a detailed, signed contract with license verification before any work began. We were duped into believing his excuses for doing things a certain way and about delays with the contract due to computer issues, wife out of town, etc. We only had his written estimate which was vague except for the payment plan. He received almost 75% of the total payment which we now plan to pursue in small claims court if he does not choose to refund of his own accord. He will not be allowed back in our home to even attempt any repair. We are now searching for a licensed/insured contractor who is willing to take on this project and some are telling us they will not touch it. After our experience with Ryan Latulippe of Floored Again Inc, we subscribed to Angie's List and found a disturbing, very similar story from another homeowner who was abused by Ryan.  
    - Jamie B.
  • F
    Builders Corp

    Robert talley was hired to build a home addition.  Was very professional and responded quickly to phone calls.  After meeting with about 6 contractors, we decided to go to him.  Almost immediately the quick response time slowed.  I know a lot about construction but because of my job i was unable to be home to supervise subcontractors which is why I hired Robert.  Apparently he didn't have time either.  With the exception of his mason who laid my foundation, everybody he hired was unprofessional and performed substandard work... that is if they showed up at all.  throughout the course of the job, we had workers at our house an average of 1-2 days a week.  Nobody ever cleaned up after themselves  and he was never there to ensure they did the job correctly.  I'm not sure he was even sure what we wanted.  Walls were way out of square windows were put in sideways (yes sideways) .  Also, because I wasn't smart enough to realize this was a bad idea, our contrract was set up with a fixed fee to him and then I would just reimburse all the material costs.  Great, I thought because i know I am only paying for what i need and without a markup...WRONG.  He consistently bought way more than i needed and then gave me a receipt and told me to go return this stuff, which was bout at many different places all over hampton roads.  I don't have the time or the resources to return all that stuff.  plus, he had stuff delivered to my yard and it sat outside for so long that once it was realized that too much was bought, i couldn't return it anyway.

    Job broken down by steps
    .  Footing:  Mr. Talley explained exactly how to dig the footing to his workers and left them to it.  However they clearly did not understand and when I came home a few hours later they were digging it incorrectly.   The next day the footing was poured.  If I had not corrected them, the footing would have been poured incorrectly since he did not inspect the trench dug before it was poured.
    2. Blocks:  One wall in the addition was the most important because it had to line up with a wall in the current house and become a continuous wall.  The mason laid the blocks per a mark that Mr. Talley made himself.  I had to myself open up the side of my house to find the wall and found it to be 3 inches off of the mark.  Also, because the mark was off the footing was off as well which was repaired with 3 bags of concrete.  He charged me for these bags.  I let this go at the time because it was still the beginning of our relationship and I didn't want to have an issue so early over 10 dollars.  During the foundation process, An entire bucket of the wrong kind of sand was dumped in my yard and remained there for 7 months until i finally paid to have it removed.  he charged me for that sand as well
    3. Jobsite.  I could not imagine a messier crew.  Why he didn't have a dumpster from the beginning, i don't know. I already commented above about the crews complete lack of any cleanup after the day.  The trash in my yard was much more than building materials , as there were at least 50 empty drink bottles.  This is unexceptable.  His crew also failed to ever put up a barrier when working in my house to ensure that dust and dirt did not contaminate the rest of the house. 
    4.  Communication:  non existant.  I had no trouble getting ahold of Mr. talley when i was a potential customer but once he got the initial deposit  it was almost impossible to get a hold of him unless he needed a check.  
    5.  Quality of work.  He never inspected the work.  I have pictures of every step of this job and there were many things I should not have had to point out to him.  that is his job.   The one thing that stands out above all is the window being put in sideways.  Their attention to detail and quality of work was unacceptable... except by Mr. Talley.  He said I didn't know when he came to the house because sometimes nobody was home,  Which is very hard to believe because my wife is almost always home.  If in fact he did always come to inspect the work, how is it he missed a window being put in sideways among all the others things. He actually said to me "you're one of those perfect people."  I can't imagine anybody saying that to their customer.  I am paying him a lot of money and expect to get a quality product.  Anybody who would say that to a customer has no pride in their own work .
    6.  Roof.  I gave him a sample of a shingle to buy for my roof, an example of one that came from my garage, and he decided to get a different color which is so different, my house looks ridiculous and i will have to get the rest of the roof redone to match what he put on there.  
    7.The people finishing the drywall have an 11-12 year old kid working with them.  I understand times are hard and daycare is expensive and would have no problem with them bringing him.  He could even watch TV with my kids if he wanted to.  but it is completely unsafe and not to mention violating child labor laws to have a kid his age performing work on my house.  
      Every one of these problems and plenty more that i did not feel the need to list right now could have been avoided if he had just come to my house every once in a while so we could discuss the progress of the job and handle any issues that I had.  But he refused to come.  When I asked him to come out to discuss these things, his words were, "You're really gonna make me come all the way out there?"
    Please saty away from this contractor.  He is very unprofessional and does not hire quality workers nor does he supervise the workers he does hire to ensure they do the job correctly.  A general contractor doesn not need to be at the job site all day, but should be there at a minimum at the beginning and end of the day to check on progress.  Mr. Talley's idea was that he needed to visit the jobsite when he needed money.
    - Jonathan S.
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Flooring Installers in Smithfield

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