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Chimney & Fireplace reviews in Smithfield

  • A
    Chimney USA
    We were referred to Chimney USA by another company that could not accommodate us in a timely manner, and I'm glad that they did. Matt was very courteous in the phone conversation and was able to schedule the visit in a timely manner. During the visit, he and his technician were very prompt, knowledgeable and friendly. He was able to complete the inspection, share photos of his findings and also provide a prioritized list of future repairs. We were very pleased with his customer service and price. I highly recommend Chimney USA!
    - Sara B.
  • A
    The Roofing Company
    It could not have gone better. Every pre-work interface with them (personal or via e-mail) was courteous and timely. Scheduling was prompt, and when they arrived on site, their work was efficient and flawless. We could not have asked for better, and in fact, they will be returning to complete more work on our roof in the new year (2018).
    - Theresa M.
  • A
    Hipp Masonry Works Inc
    Chuck did an excellent job.  There were settlement issues with the chimney, causing the surface where the stone was to be installed to be out of plumb.  Chuck was meticulous about examining the situation and working to install the new stone so that it was  structurally sound; the structural problems are virtually unnoticeable after completion.  Additionally, he installed a heavy, rough-sawn mantle that we had special ordered, and which required unique installation in order to support the weight.  From the beginning Chuck was very helpful in informing us about options that we were unaware of.  This allowed us to get the exact look that we wanted.  We highly recommend him and would absolutely work with him again.
    - ERIKA C.
  • B
    Black Goose Chimney
    The chimney sweep and inspection went fine.

    The service tech suggested that a mason could actually do the repairs more cost-effectively and suggested we contact a mason for that part of the work.  (We were fine with this and appreciated their honesty).  The service tech needed to check with the office concerning replacing the fireplace doors but said that they would be in touch to discuss this further.  After hearing nothing for a week or so, I called them and was directed to a website for fireplace doors but given no other assistance.  We selected a set and I called to let them know, and they said they would let me know the price.  After hearing nothing (again) for a couple of weeks, I called back and found that nothing had been done.  They then called me a day or so later with the price for the new doors.  I confirmed that we wanted to proceed and asked them to order the doors.  In the meantime, we contacted a mason and discovered the repairs we needed were more extensive than we expected.  The mason suggested we cancel the fireplace door order, of possible, because they might not fit after the masonry work was completed.  When I called Black Goose to see if they could cancel the order, we found out that they still hadn't ordered the doors.  While this worked out for the best for us, it reflected poorly on the company.

    Bottom line, we would use them again for chimney cleaning/inspection but not for anything more involved.  We would have graded them "A" for the cleaning and inspection, but our experience with the fireplace doors brought some of the grades down.
    - ERIKA C.
  • A
    Magic Sweep Corporation
    Joel and Frank showed up on time and came into the house to check what needed to be done.  They got right to work cleaning all the air ducts.  They were very careful not to scratch the newly finished floors in the house!  They finished after approximately 2 hours and cleaned up everything before leaving.  I was very pleased with their work!!
    - Julia C.
  • A
    Black Goose Chimney
    We purchased a home that had a prefab wood burning insert that was broken.  After much searching we purchased a beautiful gas insert and mantle that was a replicate of a Victorian coal burning fireplace from the Victorian Fireplace Shop in Richmond .  We needed a company in the Smithfield area to install it and run the LP gas line as well as replacing the old chimney cap.  After researching Angie's List I called Black Goose and  Dock came out to do an inspection and cost evaluation for us.  He was very professional, efficient, and PROMPT.  We ran in to several problems with the installation because of issues with the house.  Dock and his crew were right on top of it and we now have an absolutely GORGEOUS gas fireplace installed.  Black Goose should give lessons on how to provide an EXCELLENT service experience to the consumer.  We highly recommend them in every category and could not have been more pleased with their quality and workmanship. In addition every individual that we had contact with at this company was pleasant, friendly and very knowledgeable.  THANK YOU BLACK GOOSE!!
    - Deborah S.
  • A
    Very good people to work with.
    - Robert H.
  • A
    Ace Chimney Sweep
    Excellent. Ryan and his crew were prompt and did a great job on the clean. Ryan was knowledgeable, answered all of my questions, and explained work needed to fix a deteriorating liner and my options.
    - Ryan R.
  • A
    Walker Chimney Sweep & Repair

    I think they are here locally. They made sure they put down drop cloths so they did not mess up my home and they cleaned up behind themselves. They were very professional.

    - Mary E.
  • A
    Hipp Masonry Works Inc
    - Bonnie H.
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Chimney And Fireplace Contractors in Smithfield

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