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Auto Service reviews in Smithfield

  • F
    IMPORT CAR SVC OF SMITHFIELD
    The car was kept 8 months. Mechanics were unable to perform the electronic repair and charged me for 2 full headlights. We agreed on a refund, but 4 attempts at a refund were fake. I had to go to the shop literally 10 times to get my car back, and 5 times hoping to get a refund. It turned out that owner is accustomed to this type of behavior and has been arrested for fraud. Attached is the article from the Smithfield Times from Nov 29th 2017.
    - Olivier N.
  • A
    Casey Volkswagen
    Recall work done great - car works fine. Was a bit difficult to get the appointment made. Car was not brought into the bay for servicing at the time I had scheduled (first thing in the morning), so I had to wait until the end of the day for them to do the work so I could pick it up.
    - Patricia C.
  • A
    KNOX'S AUTOMOTIVE
    This is a friendly/ family environment.   Everyone is helpful and professional.  Patient and considerate in person and on the phone.  Always someone to answer your questions.  They were very efficient and went beyond their call of duty. We are pleased with the work done on our Toyota.  Work is guaranteed.  If not satisfied, Mr. Moore and his team will fix it. We would recommend them to anyone.  Come across the JRB.  It's worth the trip.
    - Jean D.
  • A
    Smithfield Fast Lube
    We have used them since we moved here four years ago.  We always go in on a Saturday which is very convenient.  The time from arrival to completion of work is always short; never more than 30 minutes.  For our last oil change we used another national chain because we had a $10 coupon.  But even with the coupon their price was slightly higher than Smithfield Fast Lube.
    - ERIKA C.
  • F
    Suttle Motors
    They him-hauled around until the warranty was up, about 3 days, and then told me they could not find anything wrong with the car. They found some other things and charged me for that; but they did not find the main warranty reason for why I taken the car to them in. Then my car broke down and I had to get it towed to another local auto service company, who found the issue of the car the same day. I would never again go to Suttle Motor Corporation.
    - Don A.
  • A
    TRAVIS' AUTO REPAIR INC
    The owner comes to talk to us on occasion, but everyone we talk to is just great. They are reasonable and I have yet to have any problems with them. I wished Angie's List would let me give them an A+.
    - Don A.
  • A
    KNOX'S AUTOMOTIVE
    Left my car on Oct. 7th and they promised to have it ready in one week. I was able to pick it up in 5 days.
    It looks perfect. They are an all inclusive body and repair shop. They offer a full range of services.
    They made my experience very easy.

    - Janice S.
  • A
    TRAVIS' AUTO REPAIR INC

    I had problems with my brake pedal feeling and quot;spongyand quot;. Also my AC was blowing hot and cold and the air flow from the vents was very weak. I anticipated that I would need new brakes and an expensive AC repair. I was completelty shocked when I found out how inexpensive and simple the repairs were. I trust my car with Travis's completely. They could have taken advantage of the situation and lied about what was needed to be done but they didn't. Very honest people. Have used them for ten years and will keep going back.
    - John R.
  • A
    IMPORT CAR SVC OF SMITHFIELD
    We have used Import Car Service for several maintenance items for our 2006 Subaru Forrester, including a Timing Belt replacement.  This was the first repair the car has needed (which says a lot for Subaru's, this one has been fully maintained and is now at 126K miles).   When this first happened over the July 4th weekend, which was a big hassle since we had a lot of driving to do and Subaru, in their infinite wisdom, have programmed the car that ,whenever the "check engine" light comes on, the cruise control will not function.  They guys at the shop got us in quick, the diagnostics led them to clean the throttle body, which corrected the rough idle and the service code was corrected.  A few weeks later the "check engine" light came back on, but the car was running fine.  This time the diagnostic code led them to replace the timing solenoid, which was faulty and causing the timing to drift to the limits of the fault monitoring system.  We had some challenges with our schedule for the last job, the parts had to be ordered but they got them in stock in about a full day.  My wife had a doctors appointment that afternoon but they got us in bright and early and finished the job by lunchtime so we had no trouble making the appointment.  Price-wise they are very reasonable, far better then the stealership, and they are always friendly and professional.  They only thing I can fault them for is they seem a bit slow to call to let you know the car is ready, the first time my wife called and found the car had been ready for well over an hour, the second time they did call, but she missed it on her cell.
    - Wayne G.
  • F
    Casey Honda
    Not well. I had two previous bad experiences with Casey service and would not have gone back at all had this not been a recall issue. Previous experiences were so frustrating that I decided not to buy a new VW because they are my closest dealer - and they aren't close. I had an appointment for the recall service and dropped the car off before work Thursday morning. The service rep told me that there was an additional recall and they would take care of that as well. He called me at work later that afternoon and told me that the work was finished, but that there were some recommendations totaling $1300+ that they felt should be done. I told him to go ahead with the work. I picked up the car that evening, and on the way home, the Check Engine light came on. The next morning, I went straight to Casey before work. I asked to speak to the Service Manager. A gentleman in the showroom sent someone to get him. A young man came out, called me "Sweetie" and indicated that I should follow him. I followed him from the showroom, through the service area, and back to the office of Mike the Parts Manager. He told me that the Service Manager was on vacation. I explained the situation to him beginning with my previous bad experiences at the dealership. He was kind enough to offer me a paper towel to absorb the tears that were building up from frustration. He told me that he worked for Casey for 25 years and had never heard of such dissatisfaction and apologized. He told me that he would arrange for a rental car so that I could get back to work and passed me off to a young man in the Service Department. I gave my key to the young man from Service and he asked me to wait in the waiting room and he would be right back. Twenty minutes later, I went to look for him. I asked a man in the Service Department to page Mike the Parts Manager. A few minutes later, the young man who took my key told me that they thought they could take care of the issue right away, so they told him to cancel the rental car. I explained to him that I was paid hourly and needed to get back to work. I went back to the waiting room and he came back a few minutes later to ask for my driver's license and insurance information. About 5 minutes later, he came back and told me to see the lady behind the counter to get the rental. She passed me the forms, and at the bottom of the rental agreement, it said that I had to replace the gas. I wouldn't go for that because it was their fault that I was there and the gas that I had to use in my car should be sufficient. She had a little bit of an attitude and told me that I had to replace for the gas. I asked to see Mike the Parts Manager again. He had made himself scarce, and then another gentleman came out and told me to just go ahead and sign the form and I would not have to replace the gas. I crossed out that part of the agreement and gave the form back to the woman behind the counter. Apparently, she was not too happy that I had gotten my way. She went back to a corner of the office, but I could see her doing nothing, so I leaned forward through the window and asked if I was getting the key from the young man in Service or from her. She came out with the key (and some more attitude), put it in my hand and pointed out the window to the car. Later that afternoon, Mike the Service Rep. called me and told me that they had missed something and that the part for the fix was $195, but that they would only charge me $150 and no labor if that was alright. Did I have a choice? No. So far, all is well with the car, but I have no confidence in the dealership at all. After what I told the parts manager, he should have followed through and made it his business to see that I was taken care of immediately. I don't even think this experience was as bad as the previous two.
    - Melissa B.
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Auto Services in Smithfield

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