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Window Replacement reviews in Seaford

  • A
    They showed up on time. They were very clean and neat. The windows were installed in 1/5 days. They replaced/repaired rotted trim in preparation for the wrapping and their price was lower than 2 other companies. I would highly recommend Scott and his time for any window replacement needs.
    - Robert S.
  • B
    We bought our 100 year old late-era Vicky in 1999.  It was in varying stages of disrepair, but not a mission impossible.  We?ve done much of the restorative work ourselves, but when it came to this project, we knew we were over our heads. We interviewed four contractors and one architect.  We initially were thinking of getting an architect to help us with the plans then hiring a general contractor to pull it off, but realized a GC could do it all.  One contractor told us to tear the entire back end of the house off and start over.  Another wanted to charge us for an estimate and was nice enough to indicate he would deduct the amount of the estimate price from the contract if we selected him.  No kidding. You can?t make this stuff up.  We were looking for a contractor who had our ?vision? and we were striking out. The last contractor we met with was Total Home
    Improvements.  We knew nothing about them other than what I?d read on Angie?s List and passing their office on Rte. 17 thousands of times.  Frank Griffin and Joe Chiapetta teamed up and sat with us on site on numerous occasions, red lining this, adding on to that and no contract had even been signed, nor had we ever promised it would be.  On several occasions, we?d remark that we?d like something to look a particular way and
    with a few keystrokes, Frank would say, ?You mean like this??  and turn his computer around for us to see a revised plan.  My husband collects
    antique toasters.  (I know, I know, but there are worse things.)  In one of Frank?s drawings, he?d inserted toaster graphics that were proudly displayed atop the drafted kitchen cabinets.  Priceless. THI?s price was very reasonable.  Demo began at the end of June 2013 and wrapped up for the most part at the end of September 2013.  In all but a handful of the 90 days, someone was on site working on something.  I work from my home, in fact, my office is very close to the construction area, and one of my big concerns was noise, interruptions of power, etc.  However, surprisingly, noise and interruptions were minimal. There are stars that shall not go nameless.  There is also a dim bulb that needs to be noted so you don?t make the mistake we did.  The flooring in our new four-season room had not really been completely vetted by us, like every other detail so it was exciting to visit Pro Source (THI?s flooring supplier) to see what our options were.  Our home consists mostly of 100-year old heart pine floors and our dining room we refinished with new red oak planks, so we are no stranger to hardwood floors.  At Pro Source, we found a bamboo product called MOSO 6 year strand woven bamboo flooring.  As you no doubt have heard, bamboo is supposed to be highly durable.  We had at the time planned to keep our firewood ring in the new four-season room, so durability was definitely a consideration.  The ?model? was a multi-width antique look
    which was exactly what we wanted, but the installation called for floating.  Personally, I do not care for floating floors.  The sound and feel to
    me says ?cheesy?.  I mentioned this to the Pro Source rep who contacted the manufacturer who reported the product could be glued.  But when the installer arrived, he refused to glue the product indicating it would void our warranty.  Long story longer, the product was floated and we ended up with visibly spongy areas.  In other words, you could notably see the floor give way under footsteps as someone walked across.  (The walker can even experience a tinge of vertigo, as it gives the feeling as if you are about to drop into an abyss below!)   And shortly thereafter, we noticed white
    scratches appearing all over the surface of the floor?and we had not even moved anything into the area yet!  The scratches were actually in the surface, you could run your fingernail across and feel it catch in the groove?not like a ?black heel mark? that can be polished
    off.  I had resigned myself to deal with the bounce-house effect, but the scratching was unacceptable.  One day, I noted the plastic wheels on my vacuum cleaner were scratching the surface!  We reported these findings to THI and to my surprise and relief (we, afterall felt somewhat responsible for selecting the product), THI supported us completely.   The representative of the product (US Floors, Chris Bullana) however, was not supportive at all, suggesting a little polish could be applied that would remove (hide) the scratches.  THI was the star on this one, and is currently working with suppliers and installers to replace our floor with a REAL hardwood product, nailed down and finished the old fashioned way?in situ.  With the onset of cold weather, I?ve even noticed the bamboo planks have separated, leaving huge gaps in the joints between planks.   Beware the bamboo stuff folks, it is the most ridiculous flooring material I?ve ever seen.  Looks great, but forget about walking on it. THI uses many sub-contractors, and overall, I?d grade them as follows:  Roofers: C.  Roof Railing: B-.  Mechanical Contractor, Electricians, Exterior Painter, Framers, Drywall, Concrete and Mason work:  A.   But the all-time stars of our entire project were Steve Wauzin and George Freeman, THI?s expert trim/finish contractors.  Their attention to detail, pride in their work, vast experience in the trade, and professionalism made this project.  Those two never stop.  They don?t eat lunch and I often worried they?d fall out from exhaustion.  They get a gold star AND an A+ and a huge thank you for spending the summer with us! THI as a GC could and should improve their project management.  Contractors show up when they are told and do
    what they were told.  But sometimes the lines of communication failed between them and the Project Manager.  No shows over a weekend, required reminders to clean up the site, common sense precautions that could have easily been set in place, and lots of  ?do-overs? that should
    have been prevented and would have saved them time and money.  It is frustrating and a huge imposition to undergo a project of this nature; these mistakes are sloppy and careless and can easily be prevented.  Tighten up!  :-) The end product is fabulous.  I will definitely consider THI again; we are already mulling over future projects, and trust me, ?this old house? has many!
    - Karen C S.
  • A
    Took pictures, identified potential causes of problem, explained what they would do to fix it.  Very pleased with all of that.
    What they wanted to do was way above and beyond what we thought needed to be done and very expensive.  Even after I explained that we were going to sell the house soon.  So obviously I don't want to spend a lot and do the fix that will change the trim color around the chimney so that it no longer matches the rest of the house.
    He explained that they do work above what code requires and conform to some roofing association standards, but he even said a couple of times that what they were going to do would be above what they require.
    While I appreciate all of that, I wasn't ready to spend over $1000 for a very small leak that we weren't totally sure where it was orginating from.  I would have liked it a lot better if he had given ME the option of picking the level of what they were going to do to fix the problem.  ie we could fix it to his "Mike Holmes" standard, or the roofing association standard, or to what VA code requires.
    In the end I went with a less expensive company that wasn't going to do the extensive work he was going to do to fix the leak.  So far it is still holding and it was only $200 fix.
    On the other hand, I will definitly get an estimate from him and probably have him fix something on my house in the future. Or do an entire roof b/c I am pretty sure that it will be done correctly or better.
    - Jamie J.
  • D
    They ordered the wrong windows and came and installed a couple of them. I found that they weren't the right windows when I got home. We had ordered triple-pane windows but they sent double-pane windows, and so we are waiting to see what kind of windows they will get and put in. My wife was here when they came to install the windows, and when I got home I told them that those were not the windows we ordered, and the salesman looked at his paperwork and agreed that he had ordered the wrong thing. The price was pretty good. They have put one window in but it is the wrong one, and they have kind of stuck the others in for the time being. The job is incomplete at present and we are expecting the right windows to come in and a good job to be done.
    - marie f l.
  • A
    On February 5, 2008, Mr. Peter Knight, the sales representative, met with me at my home for about one hour, and gave a very professional presentation, displaying a sample window, explaining options and patiently answering my questions. As promised, the windows were ready for installation by appointment on the week of April 7th. The 3-man installation crew from Michigan Elite, Jim Lonchar (foreman), Jake Cortez, and Kenny Schivers, arrived on time and completed the 8 double hung windows within a few hours; however, due to inclement weather, the half round window had to be rescheduled for replacement the following week, with Don Smith filling in for Kenny. The workmanship is excellent; the workmen were polite and efficient and neat in their work. I am so pleased to have windows that will no longer need maintenance! Also, these windows are super-easy to operate and to clean; and the lifetime warranty is great, too.
    - Kenneth B.
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Window Replacement Installers in Seaford

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