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Remodeling Kitchen And Bath reviews in Seaford

  • A
    Have never had a problem we could not work through. From pending hurricanes to subcontractors not showing up. Total was always there for me in the end. If something went wrong I TRUSTED them to go and fix it even if I was not home. Would recommend Gene Firth to anyone, there is not a better more hones contractor around.
    - Jon C.
  • B
    We bought our 100 year old late-era Vicky in 1999.  It was in varying stages of disrepair, but not a mission impossible.  We?ve done much of the restorative work ourselves, but when it came to this project, we knew we were over our heads. We interviewed four contractors and one architect.  We initially were thinking of getting an architect to help us with the plans then hiring a general contractor to pull it off, but realized a GC could do it all.  One contractor told us to tear the entire back end of the house off and start over.  Another wanted to charge us for an estimate and was nice enough to indicate he would deduct the amount of the estimate price from the contract if we selected him.  No kidding. You can?t make this stuff up.  We were looking for a contractor who had our ?vision? and we were striking out. The last contractor we met with was Total Home
    Improvements.  We knew nothing about them other than what I?d read on Angie?s List and passing their office on Rte. 17 thousands of times.  Frank Griffin and Joe Chiapetta teamed up and sat with us on site on numerous occasions, red lining this, adding on to that and no contract had even been signed, nor had we ever promised it would be.  On several occasions, we?d remark that we?d like something to look a particular way and
    with a few keystrokes, Frank would say, ?You mean like this??  and turn his computer around for us to see a revised plan.  My husband collects
    antique toasters.  (I know, I know, but there are worse things.)  In one of Frank?s drawings, he?d inserted toaster graphics that were proudly displayed atop the drafted kitchen cabinets.  Priceless. THI?s price was very reasonable.  Demo began at the end of June 2013 and wrapped up for the most part at the end of September 2013.  In all but a handful of the 90 days, someone was on site working on something.  I work from my home, in fact, my office is very close to the construction area, and one of my big concerns was noise, interruptions of power, etc.  However, surprisingly, noise and interruptions were minimal. There are stars that shall not go nameless.  There is also a dim bulb that needs to be noted so you don?t make the mistake we did.  The flooring in our new four-season room had not really been completely vetted by us, like every other detail so it was exciting to visit Pro Source (THI?s flooring supplier) to see what our options were.  Our home consists mostly of 100-year old heart pine floors and our dining room we refinished with new red oak planks, so we are no stranger to hardwood floors.  At Pro Source, we found a bamboo product called MOSO 6 year strand woven bamboo flooring.  As you no doubt have heard, bamboo is supposed to be highly durable.  We had at the time planned to keep our firewood ring in the new four-season room, so durability was definitely a consideration.  The ?model? was a multi-width antique look
    which was exactly what we wanted, but the installation called for floating.  Personally, I do not care for floating floors.  The sound and feel to
    me says ?cheesy?.  I mentioned this to the Pro Source rep who contacted the manufacturer who reported the product could be glued.  But when the installer arrived, he refused to glue the product indicating it would void our warranty.  Long story longer, the product was floated and we ended up with visibly spongy areas.  In other words, you could notably see the floor give way under footsteps as someone walked across.  (The walker can even experience a tinge of vertigo, as it gives the feeling as if you are about to drop into an abyss below!)   And shortly thereafter, we noticed white
    scratches appearing all over the surface of the floor?and we had not even moved anything into the area yet!  The scratches were actually in the surface, you could run your fingernail across and feel it catch in the groove?not like a ?black heel mark? that can be polished
    off.  I had resigned myself to deal with the bounce-house effect, but the scratching was unacceptable.  One day, I noted the plastic wheels on my vacuum cleaner were scratching the surface!  We reported these findings to THI and to my surprise and relief (we, afterall felt somewhat responsible for selecting the product), THI supported us completely.   The representative of the product (US Floors, Chris Bullana) however, was not supportive at all, suggesting a little polish could be applied that would remove (hide) the scratches.  THI was the star on this one, and is currently working with suppliers and installers to replace our floor with a REAL hardwood product, nailed down and finished the old fashioned way?in situ.  With the onset of cold weather, I?ve even noticed the bamboo planks have separated, leaving huge gaps in the joints between planks.   Beware the bamboo stuff folks, it is the most ridiculous flooring material I?ve ever seen.  Looks great, but forget about walking on it. THI uses many sub-contractors, and overall, I?d grade them as follows:  Roofers: C.  Roof Railing: B-.  Mechanical Contractor, Electricians, Exterior Painter, Framers, Drywall, Concrete and Mason work:  A.   But the all-time stars of our entire project were Steve Wauzin and George Freeman, THI?s expert trim/finish contractors.  Their attention to detail, pride in their work, vast experience in the trade, and professionalism made this project.  Those two never stop.  They don?t eat lunch and I often worried they?d fall out from exhaustion.  They get a gold star AND an A+ and a huge thank you for spending the summer with us! THI as a GC could and should improve their project management.  Contractors show up when they are told and do
    what they were told.  But sometimes the lines of communication failed between them and the Project Manager.  No shows over a weekend, required reminders to clean up the site, common sense precautions that could have easily been set in place, and lots of  ?do-overs? that should
    have been prevented and would have saved them time and money.  It is frustrating and a huge imposition to undergo a project of this nature; these mistakes are sloppy and careless and can easily be prevented.  Tighten up!  :-) The end product is fabulous.  I will definitely consider THI again; we are already mulling over future projects, and trust me, ?this old house? has many!
    - Karen C S.
  • A
    It's going great!  Our room addition is all closed in and about ready for the inside work.  Jim listened to me from the "get go" about what my vision for the room was and made great suggestions.  He and Justin have kept us informed about each step of the process.  Everyone who has or is working here have been very professional and courteous.
    - Melissa W.
  • A
    - S K.
  • B
    They did excellent work.  Had some  trouble organizationally (wrong materials delivered, took longer then expected).  They addressed all issues promptly and postively.
    - Matthew B.
  • A
    - Robert S.
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Kitchen & Bath Remodel Contractors in Seaford

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