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Outdoor Living reviews in Sandston

  • D
    Champion Windows and Home Exteriors of Richmond
    We met with Matt the salesman on 4/28/2013 and he measured, then priced the job.  A deposit was required that day and we were assured that the sunroom project would begin in 6-8 weeks, which would be about mid-June to July 1.  We never heard anything the first week of June, so I finally called to find out if we were still on schedule.  I discovered that they were behind on other projects, they had never even gotten the building permit, they had no idea when they would begin ( " a lot of rain delays on other projects" ), and had to check if our windows were in the warehouse. We went through the remainder of June waiting to be notified, but no calls came.  We enter July and I am still not on the schedule--"the rain is still causing delays".  The masonry/brick contracter still does not have the footer plans from Champion so he can't give me an estimate on his part of the job.  I believe they have a good product, but the communication and responsiveness is for the birds---at this point, if we could get out of this contract we would as we are so disgusted with the lack of follow-through.  I am not sure if they have enough crews to do the work on all the projects, but the "rain" excuse is getting old.  If the rain is truly an excuse, then they are running 2 months behind, and every time it rains then it lags another week.  By my calculations it will probably be Thanksgiving before they are caught up and can actually start work--not what I expected.  I believe that Sales ( Matt ) needs to work more closely with Robert  ( Project Manager ) so that the company is not over-extended.  What good is it to sell sunrooms/windows if the crews can't perform the construction in a reasonable amount of time?  We were so excited with this project and now, we are dreading every step of it--I imagine that when they do begin, it won't go smoothly either==there will be multiple delays and communication breakdowns ( I'm basing this on their track record so far ).   Yuk!
    - Marilyn L.
  • A
    Home Renew, LLC
    Looking for Windows, these are the guys. They know how to make a process super easy and very clean job. Love our new windows!
    - Margaret B.
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Outdoor Services in Sandston

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