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Home Remodeling reviews in Sandston

  • A
    Looney's Tile & Grout
    I don���t know where to start! I started my Master Bathroom project with Looney Tile & Grout in July 2017 and ended it in October 2017. To no fault of their own, it took that long. But I have to say, I LOVE THEIR WORK. I spent a lot more monies than intended, but you get what you pay for. Also, I have an older home / recently moved in, so there were some known issues and unknown issues in the bathroom that they took care of for me. I���ll try just to mention the highlights, as it was a long project and so much happened. First, I would like to say, I LOVE AMY!!! I primary dealt with her on my project. She was essentially the project manager / coordinator. I can���t forget Michael Looney, the owner who came out and gave me estimate / proposal. Also, I can���t forget the entire team from tile guys (James / Dustin / Erskin), to plumbers, electricians and general contractor (Dana). Everyone was great. Not perfect, but great. No one is perfect. Two, I had several issues with one of my vendors for bathroom accessories. One of them��� Michael / Amy took the lead on that issue for me and due to their hard work, got a credit from that vendor for the item they sent me in the wrong color. Another refund issue with that same vendor, Amy went ahead and credited me a refund, so I didn���t have to have an extended wait on the vendor. Three, communication was great thru the entire project. Communication was a little heavy at the beginning, but it was quickly adjusted and it was great. Three, a special shoot out to James and Dana. James for the fantastic tile work he did in the bathroom! Dana for the great job of putting in all the accessories. With this type of job and duration especially, I couldn���t be there all of the time. I built a professional trust with these guys and they never let me down! One more shot out to Dana for coming to my house several times and working with me to get all the accessories installed just the way I wanted them. He even ensured I got a quote for another project that is needed, unrelated to the bathroom! Lastly, I want to foot stomp, Looney Tile & Grout is not perfect. I don���t think there are any perfect people or businesses, because there were areas of improvement. But as I hope you can tell I am thoroughly please with their work; they did a phenomenal job on my Master Bathroom and I WILL BE USING THEM AGAIN ON MY GUEST BATHROOM!!! They are well worth the money. It is very true what they say���.. Bathrooms and kitchens sell homes, don���t skimp on either one of those projects! Don���t forget to check out my before and after pictures.
    - Michael G.
  • A
    CUSTOM BATH OF VA
    Recently we hired Custom Bath of Virginia to redo the tub/shower walls in our 50 year old house. The bathroom has ceramic tile on all of the walls so the goal was to select a tile that would meld with the now obsolete older tiles. We had concerns about where the new and old tile would meet and if the transition would be satisfactory. We also wanted to remove the ceramic soap and toothbrush holders on an opposing wall, replacing those with some of the older tiles removed from the shower. Jody Chartier of Custom Bath did a thorough job of surveying the project, making recommendations and executing his plan. Frank who set the tile was equally conscientious and exacting in his planning and layout. They were also very careful to cover the floors between the bath and outside door. We were very pleased with their quality of work and agreeable manner. We would certainly hire this company again if the need arises
    - Gregg C.
  • F
    Titan Contracting LLC
    I feel beyond frustrated today as I write this so I can only be glad that I had not actually hired Mr. Quam to do any work on my rental property.  I joined Angie's list specifically for a good referral for some repairs that I need in a rental property that I own in Hampton Roads.  I live in another part of the state.  Upon looking at reviews I was most impressed with the glowing reviews of Titan Contracting and had really hoped to work with this company.  Reputation is very important to me.
    I attempted to call the company several times on Monday, March 10.  I left one voicemail in the morning and one later in the afternoon.  No response.  I also sent a quick email on March 11, via Angie's List, asking someone to please contact me concerning work I needed done in a rental property.  My phone number was included.  No response.  Later in the day I sent a request for estimate on the company's actual website.  At 3:56 pm on March 11 I received an email from Erik Quam apologizing for not being available by phone recently.  He also stated that he did not have any other email from me (via Angie's list).  Mr. Quam indicated that he had taken about a week off work due to a stomach bug that ran through his house.  He indicated that he was just getting back to business and offered me an opening next Thursday between 7-8 a.m.  I responded back to Mr. Quam as I was unsure if he was offering me Thursday, 3/13 or Thursday, 3/20.  I received a reply on March 12 indicating that he was originally referring to 3/20 but he had an opening on 3/13 between 9:00-10:00 am.  His exact words were, "I was referring to the 20th but I have an opening tomorrow morning between 9-10 am so I'll be there tomorrow."  I sent Mr. Quam an email to confirm the time and asked him to please call my tenant if something should come up and he could not make it.
    As I stated earlier, I no longer live in Hampton Roads.  I made arrangements with my tenant to be at home this morning to meet Mr. Quam.  At 11:30 am I received a phone call from my tenant who was concerned that Mr. Quam had never showed up nor did he call.  I left two voicemails for Mr. Quam as both a (703) and (757) number were listed on his website and email signature.  My tenant missed time from work to be available to Mr. Quam.
     It would be nice if some level of courtesy was extended to the customer.  I should have gone with my institution when I couldn't get a courtesy phone call back to even arrange a meeting.  I understood that Mr. Quam had been sick and overlooked his lack of initial responsiveness as I realize that sickness does happen.  I was still willing to hire his company for these needed repairs.  I am greatly disappointed that I have wasted nearly a week with this company and even more disappointed that my tenant was inconvenienced.  It is now noon and Mr. Quam has made no attempt at all to explain why he was a no show this morning.  I hope that his work exceeds his customer service efforts.  I'll take my business elsewhere.

    Mr. Quam did finally contact me at 2:28 p.m. (not noon as stated) on the day of the missed appointment.  In his voicemail he explained that he had arrived at my property at 8:45, rang the bell and left after 5 minutes of waiting.  Unfortunately for me, his email had indicated that he would arrive between the hours of 9:00-11:00.  My tenant had driven less than a half mile down the street for a coffee at 7-11, in anticipation of waiting for Mr. Quam.  My tenant arrived back at the home at 8:55 and waited for Mr. Quam until noon.  I understand that Mr. Quam is frustrated with my review however, I don't understand the logic of leaving before the promised arrival time.  This appears to be a situation where they missed each other in passing.  It doesn't make sense to me though to blame the potential customer for not being at the house when he arrived 15 minutes early and did not stay until the scheduled appointment time.  Also, the response from Titan Contracting directly contradicts the information (regarding time) that was left on my voicemail.  Again, I have no reason to make this up, just sharing my experience.  It is too bad that we can't upload voicemails.  Best of luck to all!
    - STACY D.
  • A
    Riddell Home Improvements
    Very professional, experienced, affordable and gets the job done. We are repeat customers and trust Riddell for all of our renovation needs.
    - Steven G.
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Home Remodeling Contractors in Sandston

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