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Home Remodeling reviews in Salem

  • C
    Appalachian Building Concepts
    I can't complain about how quick the work got done. I have noticed a lot of popping sounds from the new floor. What concerns me the most is that I contacted the company about a noticeable knot in the flooring which felt like the head of a nail. After 3 weeks the floor started cracking around that spot. The response I got was that someone would be there after 5 on a Thurs. I was home. No one showed. No one called. I emailed again and still have not heard from them
    - Patricia L.
  • A
    Ostrom Electrical Plumbing Heating & Air
    Went well - very professional, respected my house, no mess for me to clean up. They were about mid-level in bids - hence the B rating on price. However, best contractors I've had in my house since I've lived here.
    - Linda L.
  • A
    Dollman Construction, Inc
    The crew that was onsite during the renovation was great as well. They always kept the site clean and was respectful when asked questions about the process. They were also very knowledgeable about construction and codes to make the house very sound. The house is around eighty years old and with the work they have done I can see it being around another eighty or more. The office staff was always willing to help with any questions or concerns we had and would promptly respond if they could not answer right then. Working with Dollman Construction was one of the best choices we made. People do not even recognize the house now that it is complete they did such a great job.
    - Glen B.
  • F
    PJackCo or Paul Jackson
    Paul Jackson (also goes under PJackCo for his "business" name) is the most dishonest person that I have ever met in every way possible. He told me he was licensed and insured and bonded. I've asked him many times for copies of that information, yet he would not supply the documentation. He was supposed to complete the job in 2 weeks (apparently, I know now that he always tells everyone 2 weeks no matter what type of job it is. It will be "2 weeks") yet the job still was not complete after 2 months. My major complaints are these: 1. His work looks great on facebook photos. When you get up close and personal, it's clear for anyone to see that it was sloppy work and that's putting it nicely. The ceramic tile was cracking before he even finished because he laid it on vinyl after being asked repeatedly not to do so. It even had a "wavy" look because of the vinyl being beneath it. When he was told repeatedly not to do that and to fix it he would just smile back at me with some creepy smile. He did my kitchen and bathroom this way. 2. He broke/damaged several items in my home while doing his work. Scratches on the floors, broken furniture, broken wall decoration, holes thru paneling in my basement, etc. It looks like just a straight path of destruction had ripped thru my home. He took no accountability for any of it. 3. Paul Jackson is a THIEF! He bought personal items for his own home that showed up on my Lowe's receipts and laughed when I asked about them. Hundreds of dollars. When he learned that I had hired another contractor to fix his screw ups he let himself back into my home with the COPY OF THE KEY HE MADE FOR MY HOME. So, therefore all of my locks had to be changed. 4. He denies and ignores any attempts made at asking him for money to be paid back to me for what I had to pay someone else to fix. 5. I'm ashamed to say I should have done my homework. After all of this, I have learned he has been arrested numerous times for violent behavior and destruction of private property just in the last year alone AND in years prior to 2016. Also, for drug possession. I was naive to take him in from a referral without doing my homework first. BEWARE - DO NOT LET PAUL JACKSON INTO YOUR HOMES! I PROMISE YOU WILL BE SORRY YOU EVER ALLOWED HIM TO STEP ONE FOOT INSIDE!
    - Amanda J.
  • A
    Mark's Home Improvement
    It's a beautiful garden gate that fits the look and feel of our landscaping and patio area. It works great. It doesn't drag the ground as the extremely heavy old iron gate had done for awhile (leading to it finally breaking off its hinges and damaging the brick).
    In the brick work, he matched the grout to the house. This has inspired us to finally pressure wash the remainder of the sidewalk and patio just to bring it up to the level of the new brick work.
    - Stephen B.
  • A
    Appalachian Building Concepts
    There were a lot of hurdles due to the original builders. Mike and lou moved all of the plumbing. That involved moving the pressure tank and water heater. They had to cut up the concrete floor to move drains for tub, shower, toilet and vanity. They had to reframe the entire area 1500sf., then rewired all new circuits. They insulated the walls and installed moisture and vapor barrier. Then installed drywall with trayed ceilings with rope lights concealed behind crown molding. They installed an engineered bamboo flooring. The bathroom is beautiful. My shower stall has pebble tiled floor with custom porcelain tile walls, with an accent strip of stones. They put in two shower niches with three shower heads and two shower valves. with all brushed nickel hardware. they installed a frameless frosted glass shower door. They did excellent work as always. this is my fourth major project by Mike, and I will use them to build my next project which will be a garage!
    - Patricia W.
  • A
    Dollman Construction, Inc
    This is an update to the review below--I just wanted to add that Dolman Construction continues to stand by their work even after the check is long cashed.  Since I wrote this review and the work was completed, we discovered a few problems.  Nothing major, but there were a few things that we felt need to be corrected.  Jimmy was very responsive to our requests.  If he got tired of hearing from us, you couldn't tell it by his demeanor.  All issues were addressed and taken care of to our satisfaction with out argument or friction.  I was very impressed by that, and when we get ready to do further work on this house, we will absolutely be calling Dollman Construction to do the work.

    **********************************************   

    We bought a house in October that needed a substantial amount of work done before we could move it.  I found Dollman construction on Angie's List and contacted Jimmy Dollman based on the reviews I read here.  Jimmy Dollman met with us at the house a few days later.  We described what we wanted to do, and he carefully explained that would cost far more than we had imagined.  A lot more.
    He then patiently listened to our extensive wish list, made a lot of measurements, and talked with us about various possibilities.  Instead of expanding the current kitchen (which was on a back porch that had been enclosed and was quite small, awkward, and out of date) outside of the "footprint" of the house, which costs a lot more, he suggested we put the kitchen in an adjoining room, and open the wall between the two rooms.  This gave us the possibility of a larger kitchen, a walk-in pantry, a place for a small kitchen table, and a good sized play area for our son.  Brilliant!  We loved this idea in theory and the result has been even better than I imagined. 
    We knew that the whole roof on the house needed to be replaced.  The older part of the house had ancient metal shingles that had mostly lost their paint.  The garage was attached to the house and had what I think of as a "shed" roof--no peak, just a flat roof that sloped away from the house.  These two features combined made the house look like, well, kind of like a shack.  Neither roof was very sound, either, because they both started leaking soon after we closed (of course).  Dollman construction replaced the whole roof with shingles, fixed all the rotten wood they found, and replaced all the gutters.  They also completely rebuilt the roof over the garage, so it has a peak and ties in to the roof of main part of the house.  It's amazing how much better the house looks with the new shingles and roof line.  I know they did a good job on the roof, the gutters, and fixed all the leaks, because after the last heavy
    snow, the water was gushing out of the downspouts like a waterfall, but everything inside was dry. 
    Jimmy also created a very beautiful design for the kitchen.  However, with the kitchen, the project was way outside what we felt we could spend.  So, Jimmy came up with a way to put off the purchase of new, custom cabinets and counter tops by installing used cabinets and counters.  This really saved us, because it brought the cost of the whole project into a range we could deal with, but still gave me a very functional kitchen (and a new roof) until we can sell the old house.  Better yet, all the electrical and plumbing is in the right place for the original design.  Frankly, I'm amazed at what Jimmy's crew was able to do with the used cabinets and counter tops.  It's actually very darned close to the layout in the design.  I'm really looking forward to seeing what they can do with the new cabinets and counter tops, but I'm very happy with the intermediate results. 
    What I appreciate most about Jimmy is his willingness to work with us and our budget.  We had a long list of things we needed and wanted to do.  He worked with us extensively to break the work into several phases, and price those phases, so we could decided what was most important and what we could wait on.  This was very important to us, and really proved we were working with the right person.  I know this was probably a lot of extra work for him, but he did it with patience and good will.  He explained what work needed to be done, how the work would go, and what we could expect, very carefully (sometimes more than once), until we felt we understood well enough to make the right choices. 
    We wanted to do some of the work ourselves, to save money (paint and some trim).  When we discussed that with Jimmy, he was receptive to it, helped us get some of the materials, and kept us informed about the time frame for getting our part of the work
    done. 
    Dollman Construction started working on our house right after Christmas 2013.  They are just about done now, in the later part of April 2014.  Considering the amount of work to be done, and the truly rotten weather we've had this winter, I think they've worked very quickly.  
    All of the Dollman people that have come to work on the house have done an excellent job, cleaned up well, been careful with our property, and been generally pleasant to meet.  The plasterers (subcontractors) did leave a bit of a mess behind.  I saw it one evening, but didn't have a chance to do anything about it.  I went over a couple of days later, and Jimmy's crew had cleaned everything up.  They shoveled snow, too, when we couldn't get out to do it.  On the few occasions there have been problems (and it seems there just will be with a project this big), they have been addressed quickly and completely.      
    Jimmy is very responsive to his clients, returning phone calls, emails, and calling to update us on the project and what's coming next.  One evening, we thought we smelled gas at the house.  It was a faint, and we opened a window, planning to go back the next day and see if we could still smell it.  I emailed Jimmy to let him know, and Jimmy went over to the house at 9 p.m. on a Sunday evening to check it out.  Everything was okay, and I really appreciated his concern and dedication.
    We were very anxious about the renovation process and spending what is quite a lot of money for us.  We probably drove Jimmy more than a little crazy because of that, but he was always polite, professional, and personable with us.  We quickly came to trust him and the people that work with him.  We are looking forward to working with him again, once we've sold the old house, and are ready to finish the kitchen in the new one. 
    I'd love to have Dollman Construction remodel our bathrooms somewhere down the road.  They will be my first choice every time.
    - Susan S.
  • A
    Dollman Construction, Inc
    We worked with Jimmy Dollman and an interior designer to create a plan for our project. After developing a plan that we liked we hired Dollman Construction to complete the project but we chose to provide our own appliances. The project went better than we expected. We had two small problems - one with a window and another with a cabinet panel but the problems were immediately addressed and didn't cause any serious delays. The house and yard were kept clean throughout the job. I was glad that we were constantly updated regarding what was happening and what to expect next. We love the cabinets, new lighting and the windows in our sunroom. We look forward to enjoying our deck this spring. The job went well and we would recommend this contractor to anyone wanting to remodel or build.
    - frederick j.
  • A
    Appalachian Building Concepts
    Mike and Lou came into our home and removed a 16 foot long load bearing wall between our kitchen and living room turning the two rooms into one larger open room. They removed the electrical wires, phone lines, and cable TV lines, then built a temporary support wall to hold up the ceiling and rafters. Then they installed a post at each end then installed three large beams to support the load of the roof.
    After that they installed and finished the drywall. They also were able to cover the space on the floor with a custom made transition
    strip to hide the long strip of unfinished floor where the wall had been.
    The work took only two days and came in on budget, the job appeared to go very smooth.
    I did my own paintwork to save a little money and was very pleased with the finish work on the drywall, I could not see any seams or nails after the walls and ceiling were painted.
    Mike and Lou worked together very well, it was quick and well done. I appreciate they showed up when they said they would and finished when they said they would. They took time to protect my furniture and flooring. They also did a fantastic job cleaning up after the work was done. They hauled the trash away.
    I would hire them again and plan to as soon as I can get on their schedule.
    - Patricia W.
  • A
    Kitchen Tune-Up
    They made my cherry kitchen cabinets look almost new! What they could not change, they told me why they could not. I would highly recommend them, a husband/wife team, ( who worked very well together!) and I would use them again in my bathrooms.
    - Catherine N.
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