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Drain Cleaning reviews in Salem

Real People ~ Real Reviews ~ Real Results

  • Went well - very professional, respected my house, no mess for me to clean up. They were about mid-level in bids - hence the B rating on price. However, best contractors I've had in my house since I've lived here.
    - Linda L.
  • The outside work entailed Wisler using a miniature backhoe to dig up the outdoor sewer pipe from the foundation of the house to the septic tank. They cut out the 40 year old pipe and re-leveled the ground and gravel under the pipe, and replaced the old pipe with new PVC. They replaced all the dirt, cleaned up the yard, sowed new grass and covered it with straw all in about 6 hours, All good! A few days later, inside the house was a different crew and we then had some issues. Wisler was sub-contracted the cutting of our concrete floor in our garage and continuing into our finished recreation room. Prior to this crew showing up, we had a local carpet store send their expert rug installers over to pull up our beautiful ($$$) carpet from part of our basement recreation room. The next day the concrete removal crew came in and used cement saws and jackhammers to remove about 40 square feet of the concrete floor to expose the bad sections of sewer pipe. This crew used a roll of heavy brown paper laid down to protect the finished oak steps and painted walls. Wisler Plumbing had told us earlier that this crew would make very little mess - boy was that wrong! Thankfully, my wife had several packs of painters plastic drop cloth available. She and I used more than 12 large sheets of this stuff to cover our furniture and bookshelves, and paintings, and the painted walls and the remaining exposed carpet. We taped these plastic sheets from floor to ceiling. Then we went into our garage which also was to have cement removed, and we covered our lawn mowers, our lawn tools, my automotive tools, my 3 motorcycles and I moved out a restored automobile and took it to a neighbor's house. In the garage, we covered all the walls and items we could get to. That was a lot of work but I am so glad we did it. The removal of the cement floor areas made a HUGE MESS and left a coating of fine cement dust on everything in the recreation room and in the garage. After Wisler plumbers replaced the bad sewer pipes with new, and re-graded the earth and gravel under the pipes, the cement removal crew was called back in the next day to pour new cement over the repaired pipes. After several days to let the new cement dry, my wife and I went to work cleaning the cement floors (mopped up 4 separate times) and cleaning, dusting and vacuuming everything we could - including all the walls and ceilings. Everything was covered with cement dust - what a frikkin' mess. My wife vacuumed and hand dusted each of our 300 books, all of our pictures, glassware and nick-nacks on the shelves. We both cleaned for two days and totaled about 19 hours labor each. During the cleaning, we found several deep dents and dings into the walls and door moldings, so my wife and I decided to repaint these areas - we ended up repainting our entire garage since all of the shelves, tools and equipment had been moved. My shop-vac became clogged up with the large amount of cement dust we vacuumed! So in the end, the plumbing (per se) work that Wisler did was pretty good, but it was the contracted cement work that was a royal and unexpected PITA. Upon recommendation of the rug installers, I completely sealed the cement pour job done by the contractors, as they had not re-cemented many of the saw blade tracks at the edges of their cut-outs. The rug man explained that heavy rains could cause water flow under our foundation and basement floor, and the hydraulic pressure would force the water upward through those saw blade holes in the concrete which could flood our expensive carpet! He had seen that many times in his career. Yikes! I took another 2 days to fill (and let dry, repeat) in all of those slits in the cement floor with a special cement-sealer mixture I bought a Lowe's. After that dried completely, we called the rug installer back in to reinstall our wall-to-wall carpet. So 5 days after Wisler and their sub-contractor finished, our garage and rec room are almost back in shape. Wisler plumber crews grade = A, Wisler cement sub-contractor crew = B, Wisler Project Consultation and Advice grade = C. The project consultants way underestimated the mess that the concrete crew would make and they way underestimated the amount of plastic drape protection that (my wife and I added) would be required to keep our house even partly clean. It is like Wisler and the concrete crew had never done any destruction/construction inside of an occupied home before! The final gem was the price that Wisler charged - a retired plumber friend later told us that we paid a, um, "premium rate", maybe because Wisler is located 28 miles from our home and maybe because of their high-tech video camera and jet pipe cleaner tools and new service trucks. Finally, let's hope we have no more sewer line clogs!
    - David S.
  • Terrifically well. The first plumber who wanted to do it (a supposedly reputable plumber) said he couldn't be sure where the pipe was exactly, so he gave me a quote of $3,500 to $5,000. So I called Wisler for a second opinion. The estimator (Marty) had the right equipment to tell me EXACTLY where the pipe was, where it ran, and where it connected to the main line (city). His quote was for $2,600. He was extremely friendly, helpful, knowledgeable, and professional -- as were the two guys who showed up a couple days later to do the work (a plumber and a guy who worked the excavation equipment). They had the work done in half a day and left my yard in such good condition that nobody could tell anything had even been done. I would recommend Wisler Plumbing to anybody!!
    - Valerie T.
  • Do not call this company unless you have DEEP pockets. Classic sent out one plumber who first replaced the trap which was not the problem and did not need to be replaced. He routed down the drain, still could not get it to drain, and told me that the pipes underneath in the basement had to be replaced. He was here approx. 3 hours and I was charged $384. When asked how much that process would cost to replace the pipes (approx 3 feet), he said that he could not estimate the service and someone else would have to come out. He left and the sink still not draining. I called Classic to get someone to come out for an estimate and they did respond. Their estimate for the pipe replacement and labor was $1228 minus 50% off discount for the first service call, a final total of $1053. I then called a second plumbing company in Roanoke (A* rated by BBB) and their estimate was $345 for the same service. Needless to say, I chose the second company who came on time and completed the same job in one hour. I am a senior citizen and felt that I had been ripped off. I did talk with the owner of Classic by phone after the first call about the cost and felt the owner was very rude. Classic's total, counting the first call would have been almost $1400 whereas if I had called the other company first, my total would have been only $345. This is a big difference!
    - betty r.
  • I called at 9:00, got an immediate response and they said they would be there before noon, Within an hour they called to say that they were running ahead of schedule and were on the way. They cleaned the drain quickly and thoroughly, didn't make a mess, and did not try to sell me additional services. The price was reasonable, and the workmen were friendly and professional. Very pleased.
    - Elisabeth W.
  • My wife was doing the wash when she noticed a backup of suds water coming out of the drain in the wash room area. I checked in our garage and noticed that the drain there had backed up on the floor. After cleaning the dirt and water from both areas, I called Eades plumbing at about 10am and they came by 3pm on the same day. Jim Eades and his associate very quickley decided to "snake" both the main drain and sewer line and the secondary line which ran from the washer area and intercepted the garage drain which then ran into the main line. The backup was in the secondary drain and the "snake" did the job. Eades stated that over the years, an accummulation of stuff does build up and cause problems. Eades had the right equipment, did the job professionally and took about an hour or so to complete the service.
    They did a great job on short notice and saved our weekend as well.
    - Richard M.
  • Eases suggested the modern fixtures. I'm glad I said yes because th new look is fantastic. I was impressed by the speed and craftsmanship. They did extra caulking on their own initiative. The new caulking looks very nice. They cleaned up 100% of their mess and did not track dirt and dust through the house.
    - Robert V.
  • I've used him twice.  He's good with communication.  He was running late so he gave me a call because he had an emergency call.  When he showed up he was very professional, personable, and got the job done.  He cleaned up after himself and left.  He gave me recommendations on what I can do to keep the sewer line open.  I felt that he was honest to tell me I didn't have to replace the line yet.  I thought his price was right.
    - Karen H.
  • I called the company on Sunday late afternoon. I left a message and my call was returned within 15 minutes.They offered me emergency service but I didn't really need it so we set up an appointment for the next day at 8a.m. The person who called me ( Renee") was very efficient and had lots of sympathy for my situation. She told me that she would call when the plumber was on his way the next morning, and she did.The plumber was prompt and he got right to work. He told me exactly what he was going to do and he gave me options. I was very impressed with his cleanliness and he concern for my space and my belongings. He first used a camera to find the rag and he was happy to let me watch and he answered all of silly questions with respect. He told me about the company he worked for and that I could find a coupon for the work in the Yellowbook if I had one ( which I did!). He explained the whole process to me as he was preparing the machine to retrieve the rag and he explained why it needed to be retrieved rather than just pushed down the line. We were both VERY happy when he was able to grab the nasty rag and pull it out. He worked quickly and efficiently and all went as he explained. The bill was high but I expected that.
    - Lon W.
  • perfect/excellent
    - betty r.
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Drain Cleaning Companies in Salem

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