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Interior Design reviews in Ruther Glen

  • D
    Collier Contracting
    Terrible from start to finish, would NEVER consider hiring again, even to install a mailbox post ! We hired Collier Contracting ( Fred "Billy" Collier ) on 08/08/17 to remove and replace vinyl siding, deck boards and stairs and install vinyl handrails. Collier required us to pay $10,000.00 for materials which would be ordered the next day. Work to begin in "4 - 5 weeks". Our check was cashed within minutes of leaving our home. First week of September, after having received no materials nor heard from Colliers, we contacted for and update. We were told that the materials were being delayed by hurricane Harvey and a couple of days later, having a similar excuse and being told that Becky Collier would let us know "as soon as the materials hit the road". Suspicious, we contacted materials supplier and were informed that materials had not even been ordered. We called Collier and demanded a full refund or immediate ordering of materials with documented proof as well as documented work start date and complete date. Promised Start date, 10/09/17 Estimated Complete date, 10/23/17 but work did not actually begin until 10/12. Took 1-1/2 weeks to remove siding and wrap ( 1500 sq.ft. ). Billy and his "helpers" ( I would never refer to them as a "crew" ) worked sporadically, showing up and "working" for 4 or 6 hours or not showing up at all ( with a variety of excuses ). Siding was installed with numerous obvious, amateurish installation mistakes which were corrected only after we repeatedly pointing out the mistakes. As of the date of filing this complaint, there are STILL unresolved siding issues. Deck work was started the last week of November 2017 and boards were installed crooked and uneven. Only after complaining about sloppy work, boards were replaced but were crooked in the opposite direction. Decking was replaced a third time and is now even but still crooked and cracked boards from using the incorrect type and size of screws. Stairs and stringers took FOUR attempts to build correctly. Before they quit the job ( in Breach of Contract ) Collier repeatedly asked for additional money or required us to purchase additional materials throughout job. Against or better judgement to not let them install our expensive vinyl handrails, we allowed them to do the work because the installation instructions are SO SIMPLE that anybody would be able to follow them and do a good job -- turns out that "anybody" EXCEPT Collier. The handrails were installed with no concern for correct installation, even with elementary level illustrated instructions present. The vinyl handrails were cut too short, unevenly spaced, not level and uneven heights. Multiple screw holes in our vinyl posts ( as though they assembled everything by "trial and error" ). Some of the mounting brackets have no screws in them at all ! The handrails can not be "repaired" because they were cut too short, Collier insists that they can be "fixed" but, after living through the nightmare past four months with their excuses, lies, "jury-rigging" and scary sloppy work, we knew that it would only be worse after they were done "fixing" it. Simply put, the handrails must be replaced. Collier has repeatedly demonstrated that he does not comprehend simple, illustrated instructions, and displayed incompetence in all work performed for us.
    - Joseph C.
  • A
    James River Granite & Marble
    Deborah, one of the owners was involved with every aspect of the job and ensured the quality was to her standards and that we were fully satisfied. She was one of the nicest people we have had the pleasure of working with and we love the look of our new kitchen.
    - nidia b.
  • D
    Budget Blinds of Fredericksburg
    It started last July but it took until September to finish up with that. It was a mess. The initial person got it wrong. They ordered the first set of blinds. It came in and they were based on the wrong measurements. We couldn't use those. We had to wait weeks. It took them actually three visits to get everything straight. Ultimately, everything was fine. The pain factor was higher with them than I anticipated. I believe I got a very good deal. It's very good work. After everything was done, I was very happy with the final product.
    - Sharon M.
  • A
    Advanced Painting
    Mr. Steven Box and his crew came to my house. Steven told his
    guys what we were doing and introduced the men to me. We were all clear what
    was supposed to be done when he left. The guys were very courteous and professional.
    They explained to me what was going to be done the next day. They came in on
    time and finished the job. It was the best painting job I have had done.

    - Mary R.
  • A
    The Master's Touch Furniture Service
    They are excellent. Not very many of them around are like them, they do it the old way, they restore, they don't just repair. They were right on schedule, they gave me an estimate, they told me when it would be done and they were completely accurate. They were very friendly and explained exactly what they would do. If you have a piece of furniture that you value they would be the only people I would take it to. The price is reasonable.
    - Carol S.
  • D
    Steve Spratt Improvements
    service provider called 2 days prior to scheduled meeting to inform me that I was out of their service area. Also that they don't need any more work outside of their service area. I appreciated the call informing me that they wouldn't be there.
    - Garrett D.
  • F
    Colors N More Painting
    Mr. Snell provided us with a written estimate after coming to our home to look at the work we wanted done, specifically to repair drywall patches, cracked ceiling seam and nail pops, prep and repaint the interior walls and trim in our home and, caulk as needed. The work, he stated, would be done in three or four days and we were asked to remove our "breakable things" from shelves and mantel and, move everything else to the center of the room -- which we did. Mr. Snell and his helper were completely and totally unprofessional and disrespectful of our home. Nothing about the work that they did could be construed, in any sense of the word, as "professional". Obviously care about nothing more than slopping some paint around our home like a couple of complete imbeciles that didn't have a clue about how to make drywall repairs or apply paint. Repeated written and verbal complaints about damages, sloppy work, and incomplete work were continually responded to with argument or excuses from them as to why this work was "satisfactory" or not covered under the scope of the written estimate ( Example: Estimate was to include repair of unfinished drywall patches, nail pops and caulking as needed. Drywall patches were not finished but painted over unfinished. Nail pops were not repaired because they were within 2" of the wall seam -- per Mr. Snell, only nail pops away from the wall seam were included in the estimate, and absolutely no caulking was done anywhere in the house eve though it was obviously needed ). Insisting that issues be fixed to our satisfaction only led to more incompetent work, cleaning of their incessant sloppiness and additional damage that were have been working -- to this day-- to repair. 
    Colors-N-More Painting will talk about their "professionalism" and will even pass off "Inspiration" photos on their listings but "Inspiration" is, by definition, "A good idea" not an ability or record of accomplishment. However, I have posted NUMEROUS photos of the ACTUAL slop-job that the did in our home which can be seen by anyone on:
    YouTube: https://www.youtube.com/watch?v=jOOS1AOg-mk  
    Craigslist: http://washingtondc.craigslist.org/nva/hss/4632984548.html
                        http://richmond.craigslist.org/hss/4632979284.html
                        https://fredericksburg.craigslist.org/hss/4632984230.html
    Photobucket: http://s1337.photobucket.com/user/jmcalafactor/library/?sort=3&page=1
    - Joseph C.
  • A
    Benjamin Moore Drywall LLC

    We are impressed with this company.    Within 10 minutes or so of my initial call, I had a return call.   After asking a few questions about the project to be done, he gave an estimate over the phone and then set up a convenient appointment a couple of days later.   He called within the time frame I was given to say he was en route and showed up on time.    He immediately began his work and was very courteous and professional.   The job did not take long and it looks great!    He was very neat and I had no mess to clean up after.  No change in the price I was quoted after he arrived and actually saw what needed to be done.  I wasn't too sure about my description!!   The drywall is drying now and he said we could paint within the next day or two.   Very happy so far and would recommend him highly.   


    - Anne M P.
  • A
    Headley Bros Inc Painting Contractors
    The job went very smooth, everything was explained before beginning. The joint tape in the corner where the ceiling and walls pulled meet pulled away from the ceiling. I tried repairing it myself but had no luck. It was explained that the old tape had be removed and replaced which was done in a hallway and two rooms. A ceiling seem where a leak had occurred was also replaced.
    - James M.
  • A
    Headley Bros Inc Painting Contractors
    Headly Bros. responded quickly to my email for an estimate. They kept to their schedule or called if they couldn't make. The crew was very friendly, did a nice job and cleaned up when finished. I am very satisfied with the work.
    - James M.
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Home Interior Contractors in Ruther Glen

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