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Decks reviews in Ruther Glen

  • D
    Collier Contracting
    Terrible from start to finish, would NEVER consider hiring again, even to install a mailbox post ! We hired Collier Contracting ( Fred "Billy" Collier ) on 08/08/17 to remove and replace vinyl siding, deck boards and stairs and install vinyl handrails. Collier required us to pay $10,000.00 for materials which would be ordered the next day. Work to begin in "4 - 5 weeks". Our check was cashed within minutes of leaving our home. First week of September, after having received no materials nor heard from Colliers, we contacted for and update. We were told that the materials were being delayed by hurricane Harvey and a couple of days later, having a similar excuse and being told that Becky Collier would let us know "as soon as the materials hit the road". Suspicious, we contacted materials supplier and were informed that materials had not even been ordered. We called Collier and demanded a full refund or immediate ordering of materials with documented proof as well as documented work start date and complete date. Promised Start date, 10/09/17 Estimated Complete date, 10/23/17 but work did not actually begin until 10/12. Took 1-1/2 weeks to remove siding and wrap ( 1500 sq.ft. ). Billy and his "helpers" ( I would never refer to them as a "crew" ) worked sporadically, showing up and "working" for 4 or 6 hours or not showing up at all ( with a variety of excuses ). Siding was installed with numerous obvious, amateurish installation mistakes which were corrected only after we repeatedly pointing out the mistakes. As of the date of filing this complaint, there are STILL unresolved siding issues. Deck work was started the last week of November 2017 and boards were installed crooked and uneven. Only after complaining about sloppy work, boards were replaced but were crooked in the opposite direction. Decking was replaced a third time and is now even but still crooked and cracked boards from using the incorrect type and size of screws. Stairs and stringers took FOUR attempts to build correctly. Before they quit the job ( in Breach of Contract ) Collier repeatedly asked for additional money or required us to purchase additional materials throughout job. Against or better judgement to not let them install our expensive vinyl handrails, we allowed them to do the work because the installation instructions are SO SIMPLE that anybody would be able to follow them and do a good job -- turns out that "anybody" EXCEPT Collier. The handrails were installed with no concern for correct installation, even with elementary level illustrated instructions present. The vinyl handrails were cut too short, unevenly spaced, not level and uneven heights. Multiple screw holes in our vinyl posts ( as though they assembled everything by "trial and error" ). Some of the mounting brackets have no screws in them at all ! The handrails can not be "repaired" because they were cut too short, Collier insists that they can be "fixed" but, after living through the nightmare past four months with their excuses, lies, "jury-rigging" and scary sloppy work, we knew that it would only be worse after they were done "fixing" it. Simply put, the handrails must be replaced. Collier has repeatedly demonstrated that he does not comprehend simple, illustrated instructions, and displayed incompetence in all work performed for us.
    - Joseph C.
  • F
    Dream Builders of VA
    If you have no expectations whatsoever of this provider,��you will not be disappointed. I, however, had substantial expectations of this��provider based on other AL reviews of them, but I can say with full certainty I��am left VERY shocked and disappointed, and I will never again do business with��them, or recommend to others. I would have to call them "dream��killers", not dream builders.
    I first contacted Nick Covert in August 2014 about my project,��and signed a contract with him on 08/31/2014 to tear down an existing wood deck��on the rear of my home, and build a Trex composite deck. Nick was punctual and��personable when we met at my home, and I specifically told him in August��2014 that I wanted to start near the end of March/early April 2015, once winter
    had ended and the weather more favorable. The contract was written to show��"March 2015" as the project begin date, and on Friday, 02/27/2015 I��received a call from Mr. Covert, who stated in his message that "We have a signed contract��for March 2015, and my crew would like to��begin on Monday (03/02/2015)."��Thinking��back to my conversation with him in August 2014, I returned his call on 02/27��and indicated my preference to wait until the end of March. Once we connected,��Nick said this would not work for his crew due to other projects later in the��month, and he left me feeling bullied and without much choice. This initial
    contact left quite a bad taste in my mouth, particularly since he was all�� "ahem, ahem, we have a signed contract", and this proved to be his��mindset until final completion. This in no way conveys a "customer��first" sentiment or a willingness to be flexible, and it demonstrates to��me Nick Covert is all about Nick Covert, period.
    On Monday, 03/02 his crew was a no-show, which I later��learned was due to school closures for weather-related reasons. I was told by��Nick that some of his workers had to stay home with their children, but on this��date his colleague Rob did make time to come to my home and stick a "Dream��Builders of VA" sign in my front yard, without my knowledge or consent��ahead of time. Clearly they felt quite comfortable advertising on my property��before any work had been done, a HUGE mistake when you haven't done the��courtesy of getting permission from me, the HOMEOWNER, beforehand; and also��when my HOA does not allow signs other than those advertising the home for sale.��Without haste, I removed this sign from my property.��
    On Tuesday, 03/03/15 my wood deck was torn down, after��which I had no access to either a functional deck or my back yard until project��completion (main level of home above ground level). The contract I signed with��Dream Builders indicated a project duration of�� 5 business days��(total cockamamie), when the real project took��1 4 business days��over the course of FOUR WEEKS��(19 business days��when inclement weather days added to actual days worked). This represents a��nearly 200% increase in the actual project completion time, and the real time I��was deprived of a functional deck, and deprived of the use of my back yard.��Additionally, while construction was ongoing, I��had to reschedule with a��lawn care company I utilize because my back yard was such a wreck while Nick's��employees were on site. I am also now in the process of hiring a contractor to
    repair damage caused to my back yard by Nick's employees. ��
    Another kink in this project occurred when the original��crew assigned was pulled off the project at the end of Week 1, after only 2 actual days of work (inclement��weather at weeks end prevented work on Thursday-Friday, 03/05-03/06).����Keep in mind this was estimated as a��5 business day project��(total cockamamie), and two separate crews had to see it to��completion. I was told there were attendance issues with the first crew, and I��observed firsthand delays with the second crew during the course of the�� NEXT 3 WEEKS.��To a��reasonable person this would suggest very poor project management, employee��management, and bad faith from the contractor; and Nick's indifference to these performance issues were telling.
    During Week 2,��on Thursday, 03/12/2015 (10 days post-demolition), I arrived home early and had��the chance to talk F2F with Rob, as the crew had not left for the day. I asked how��much additional time construction would take, and Rob said one more week, until Friday 03/20/2015. ��On Friday, 03/13/2015 I was home from work,��and had the opportunity to observe firsthand the level of effort (LOE) from��Nick's crew. On this date, I observed the following.....
    9:52AM: ��Two workers arrived at my home to start work��for the day
    11:45AM: ��Both workers got into their work truck, and��drove out of my neighborhood for lunch
    1:00PM: ��The workers returned to my home from lunch and��resumed working
    3:20PM: ��Both workers got into their work truck a second��time, and drove out of my neighborhood��
    (NOTE: While talking with the workers in my back yard earlier this day,��one worker said he was tired from little sleep the prior evening, and needed an��energy drink. I will assume this was the reason for their second one-hour��departure)
    4:30PM: ��The workers returned to my home from their��absence
    5:10PM: ��The workers left for the day
    Total LOE: ��~300 minutes (5 hours of work)
    On this date, even when the workers first arrived at my��home shortly before 10AM, they did not begin working immediately. Their initial��time in my back yard was spent drinking coffee, smoking cigarettes, and chit��chatting. Thus, five hours at my home did not even translate into 5 hours of��work. This, all while Rob had been apprised the day prior that I (the customer)��would be home, and also after I conversed directly with the workers during the��day on Friday. Clearly, they had no qualms about conducting themselves in this��fashion, in front of the customer.
    But wait, there's more! ��Also during Week 2, delays were encountered when the work completed by��Nick's employees failed a footer inspection not by the county, but by an��inspector selected by Nick Covert himself. Let me repeat, Nick's employees��performed work that did not pass inspection by someone Nick specifically hired.��Because of this, a reinspection took place on Friday, 03/13/2015, which I was��present to observe. With the footer inspection incomplete before 03/13/2015, no��actual work installing the Trex materials had yet been completed on the main��deck floor, deck steps, railing, etc; leading to further delays.
    Near the end of Week 3, on Thursday 03/19/2015, it was��obvious that Nick's employees were not going to completely finish my deck by week's��end (as Rob told me one week prior), and no work was even performed on Friday,��03/20/2015 due to inclement weather (5th inclement weather day since Tuesday,��03/03/2015).�� In fact, after seeing the��snail's pace of this project up to Friday, 03/13/2015, it was quite evident��that Dream Builders of VA just did not care about completing this project in any timely fashion.��
    On Thursday, 03/26/2015 (17 business days after wood��deck torn down), the deck was completed, but I am now left with a deck where��the final state of completion differs from the 3D drawing contained in the��signed contract of August 2014. Specifically, the drawing in the contract shows��contiguous deck railing across the deck, from the side, around the front, and down��the other side. My completed deck, however, has breaks in the railing, and��there are two specific locations (on either side of a curved deck front) where��there are clear breaks and gaps in the deck posts, and no railing in between��the posts. This is not consistent with the drawing in my contract, so I��brought this issue to Nick's attention upon making my final payment. Among��other things, he responded that The 3D drawing in the agreement is for��illustrative purposes.�� It is not an actual��picture yet a computer drawing that has limitations. WOW, to the tune��of over $16K I was sold on a lie, because never once prior to signing a��contract, or prior to starting construction, or during construction was this mentioned��by Nick or his employees. Moreover, he has not offered to correct this issue,��even stating he was quite pleased with the final deck status. Funny, last time��I checked, I paid for this project, not you Nick Covert.��
    Now that construction has finished on my deck, I can��also state the following RE my experience with Dream Builders of VA:
    1. ��On days where I was not present at my home to monitor��construction, I had more than one neighbor tell me they had seen the workers��leave around 2:30pm. ����
    2. In over 15 years of my being a homeowner, this is the first time my project has been held hostage because of the��contractor's child care issues. I have never worked with another contractor who��has not shown up for work because of his or her own childcare issues, and when��I am paying you over $16K, I expect you to be present at my home, working on my��project, not at home babysitting.
    3. As a homeowner, I would be highly suspect of hiring this company��to do ANYTHING larger than a deck project. After the way they bungled my deck,��they appear to be out of their league.
    4. I can only characterize my experience with Dream Builders of VA as��hellish. The customer should NOT have to babysit the contractor or their��workers; should NOT be so disrespected where workers show up late, mismanage��their time, etc; and should NOT be regarded so indifferently that such extreme��project delays and clear misrepresentations are dismissed as the cost of doing��business. ��
    5. Despite project delays and inconve
    - Kristin G.
  • B
    Resurrection Builders, Inc.
    Overall the experience was good, Ryan was great. He understood our needs and even dealt with my mom going back and forth on making decisions. I have two small children so we wanted something that they would not get hurt on. We opted for a trex screened porch and deck with pvc railings. Towards the end there were some little things that needed to be done, that we felt he kind of nickled and dimed us on, but all and all it was a good experience.
    - Jessica B.
  • A
    JP&J Services

    We feel fortunate to have found such a company to do work in our home. JP&J is truly an exceptional find. Joe is personable, trustworthy and very conscientious. We have no reservations about referring anyone to this company.

    - Rachel M.
  • A
    ARJ Group, Inc.
    I was the Architect for the project.
    Work was well organized and the proper crew was supplied to meet a very tight schedule.
    - BIJOY I.
  • A
    JP&J Services
    - Julie L.
  • F
    Erik Cook Landscapes
    - Louan R.
  • A
    Old Dominion Deck & Fence Co
    We will be using this company but need to save a little more first. The man who came out was very knowledgeable, professional, and polite. I look forward to working with them in the future.
    - Scott F.
  • A
    The repairs went well, the crew was pleasant and professional. The work was done in a timely manner.
    - James M.
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Deck Contractors in Ruther Glen

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