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Leaf Removal reviews in Ruckersville

  • C
    Albemarle Superwash & Lawn Maintenance, L.L.C.
    Ablemarle Superwash & Lawncare provided our regular lawncare for about 1 year. They are very inexpensive. When we called them to try and get other things done lawn aeration, etc. they did not call us back. They subcontract their work and the quality is average at best.
    - Marianne K.
  • A
    Meriweather Mowing Service
    The customer service representative that I spoke to was very professional. They provided an estimate of the work within a week. With winter on its way, they promised to fit us in as soon as they could. It snowed the weekend after we scheduled the time.
    The leaf blowing was done while we were at work, and our home is in a wooded area, so there was a lot to do. We had some snowfall just a day or two before, so I worried that the work would be postponed. To my surprise, we came home form work on the first day after the melt, and the whole property (3/4 an acre) was completely cleaned and the leaves blown far enough into the woods. They did a fantastic job! I thought the estimate ($150 to dispose of on property) was a little high for our size yard, but after the work was completed, I have to say I feel it was well worth the effort. They saved me a few hours and did not just blow the leaves to the edge of the yard.
    The gutters were not done on the same day. I wondered if the weather would keep them from safely completing the work. Once again, they surprised me. Two days later, when we had a good clear, sunny day, I came home to find the roof and gutters clean. The price on this work was just a bit higher than the person we contracted earlier in the year, but it was worth it. Unlike the previous company, they even made sure the downspouts were clear. We will be using them again and will probably contact them to provide an estimate for additional yard work.

    - Susan H.
  • F
    Meriweather Mowing Service
    I really hesitated writing this review. We?ve used Meriweather several times to remove leaves from our wooded yard and they?ve
    always done a great job. They are quick and thorough, and always leave my yard looking immaculate. We?ve never had a complaint. Which might be part of the problem. Because recently, when a problem occurred, I found out how this company really operates.
    In addition to leaf removal, this time I hired them to do storm debris removal and light pruning of our two dogwoods. They arrived and did the work on 9/18 when I wasn?t at home. Unfortunately, there was a miscommunication between the estimator?s written instructions and the crew and one of our dogwoods was left badly mangled. It grows in a ?V? shape and one entire branch (at least 20 feet in length) was cut to just above eye level, about 6.5 feet. This was a branch that previously reached the top of our roof. It will take years to grow back.
    The crew themselves were very apologetic, they stopped back by that afternoon to check on the work and were truly sorry for what had happened. The head of the crew did state that he found the written instructions confusing.
    I then contacted the home office by email, very nicely explaining the situation, and the fact that the crew stopped by, even suggesting that maybe I had not been specific enough, but that the estimator and crew?s miscommunication had resulted in one badly mangled dogwood.
    Their response is below:
    ?I'll come by and check it out tomorrow, although I guess there's not much that can be done.  After almost 25 years in the business I've learned that pruning can be a very subjective thing.  One person can interpret a set of instructions one way and another person another way.  Our estimator tries to be as specific as possible but occasionally results don't match expectations. On the good side, we did get your project done in advance of your deadline.?
    Needless to say, I found this unacceptable and suggested that:
    1) Since pruning IS so subjective maybe he could make sure in the future that his crews and estimators have crystal clear instructions?
    2) Call ahead to make sure I?m home so I can provide direction?
    3) Actually make an appointment to have the work done instead of just showing up within a certain timeframe?
    All very nicely suggested. And all the while hoping he might offer up some kind of compensation in exchange for my badly mangled dogwood in order to keep my future business! But none was forthcoming.
    Several emails followed as well as a phone call that evening of 9/18/13. On the phone, the Meriweather representative continued to be defensive insisting they rarely have complaints, and that pruning is a subjective thing. I continued to reiterate this was not pruning, but a total cutback. The tree is aesthetically ruined. He actually had the gall to ask, ?Well, is it going to DIE or something?? I was appalled. No sir, it?s not going to die but it will be years before it will be balanced. As it stands the tree now leans to one side because the right side of it is completely GONE as you can see from the pictures.
    His response, ?What is it you want me to do? Don?t I get credit for completing your job by your deadline at least?? Now I don?t run his company, but I find it unreal that in 25 years of business he hasn?t had one or two complaints. I expect a business to act professionally. To use a ?How Can We Make This Right?? approach. Not a ?Well At Least I Did It On Time,? approach. It was like pulling teeth getting him to suggest anything that might actually keep me using his company! I don?t know sir, a coupon? Some money off the bill? Anything?
    The gentleman kept coming back to the point about deadlines and scheduling, that they had moved me to the top of their job list because I was close by, because I had a deadline. They are very busy this time of year, just fitting me in should count for something. Besides I had a lot of sticks in my yard in addition to leaves, so his crew did a lot of extra work they didn?t have to do and that should count for something as well.
    Actually no, that?s what I HIRED you to do. Clear my yard. LIGHTLY prune my trees. He couldn?t see that scheduling wasn?t the problem. If you?re too busy just say no, I?ll hire someone else. The problem is you hacked up my tree and you don?t seem to care. No matter what I said to him about the tree, he kept diverting, talking about how busy they were, how he had met my deadline. How he didn?t know what I wanted him to do.
    Additionally, on top of everything else, it turns out there was miscommunication on his part regarding the job estimate! On 9/14 he sent an email clearly asking did I want the estimated job of storm debris removal, tree pruning, and the leaf removal done for $195? I replied yes. I have a copy of this email in my files and can provide it if necessary.
    Turns out this was incorrect. He intended to charge me ADDITIONALLY for the leaf removal! Even though in the email he clearly stated the $195 was for all three things. Needless to say I was pretty upset and suggested that maybe not charging for the leaf removal would be fair compensation. I?m not sure what they?re charging in 2013, but last year it was around $150.
    He quickly agreed, and promised to come out and visit the site to see the tree damage. As of this date, 10/7/13, I have not seen or heard from him. NOTHING. He made it clear on the phone he was ?very busy? but "promised" he'd be out ??sometime tomorrow, I have no idea when.? Now, to my mind if a customer is disgruntled, shouldn?t you clear your calendar and get out there as soon as possible in order to keep their business? Maybe ask, ?What would be a good time for us to meet and look at the damage?? Instead Meriweather intended to fit it in whenever they got around to it. If I was around, fine. If not, also fine. As a customer, this did not make me feel like a priority at all. I hung up the phone very discouraged.
    It saddens me to write this review because we?ve had good leaf work from Meriweather in the past. In fact, I?ve never had to write a bad review about ANY company I?ve worked with in the five years we?ve been in Charlottesville! We?ve always dealt with professional people eager to ?make things right? even if minor problems come up. And this major problem? The whole time, Meriweather acted like it was the nature of the business, it happens sometimes and can?t be helped, and they couldn?t care less.
    To know that Meriweather doesn?t stand by their work and try to make it right doesn?t leave me with a good feeling at all. The attitude, the lack of priority for the customer is disappointing. When you are self-employed (as I am) the customer comes first. Their satisfaction with a job is paramount. To see that lack of care in another small business leaves a bad taste in my
    If you need simple leaf removal, by all means call them. But if something goes wrong, don?t expect a professional attitude. Don?t expect any kind of immediate apology or compensation. Expect a difficult conversation, a defensive attitude, and very little to be done. I shouldn?t have to pull teeth to get satisfaction. The customer is the priority. Not with Meriweather evidently. We won?t be hiring them again.
    p.s. I have taken pictures of the mangled tree and can provide them. I also have copies of the emails sent back and forth.
    - Jenee L.
  • A
    Moon and Son Handyman
    Brandon was recommended to me by a friend. I phoned him and he came out that same day and gave me an estimate for blowing leaves from my roof, the gutters, the pool and its surround (1000 square feet ) and the back deck and gazebo.
    Compared to other estimates I'd had, Brandon's figure was good and I asked him to do the job.
    He was out at 9 the next morning and did  excellent work, getting all the leaves well out into the woods. What's more, he didn't just climb a ladder to get to the gutters but walked the roof to do the job, checking the chimney flashing in the process.
    Overall I was very pleased with what  Brandon did, how he did it and what he charged; I shall certainly use him again.
    - Alan S.
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