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Pet Care & Health reviews in Round Hill

  • A
    House Paws In-Home Veterinary Care
    House Paws has a new facility in Round Hill as of Dec 2015.   
    I am a new goat herd.
    Vet, Dr. Niebeck and Tech Corey arrived on time, fully prepared to work in the rain, bless them.   
    They spent nearly two hours with me and the goats answering all my questions, examining each goat, trimming the hooves while training me on the procedures.   
    While it did cost a small, OK, large, fortune, they did a great job and provided me with confidence to do many basic health care tasks on my own in the future.

    - Katharine R.
  • F
    Blue Ridge Veternary Associates

    A few years ago, when I just moved to this area, I would take my cats to this nearby clinic for their routine examinations and vaccinations. Most of the time, their front desk area was crowded and chaotic, with people picking up and leaving dogs to be kenneled or groomed (not exactly an ideal environment for sick or stressed cats).  But I did appreciate that the technicians would draw blood in the examination room, where I could observe and comfort my cats.

    One day in 2011, I brought in one of my older cats who always had been very healthy.  I could tell something was wrong; he wasn't eating quite as well and his energy level was down.  This time, the staff took him into the back  room to draw blood.  They returned him to the examining room, soon followed by Dr. Campbell.  I told her that he seemed to be ill, and she responded, "Well, he's old, he's failing."  I was surprised at this non-diagnosis and asked if she wasn't going to examine him.  Oh, she replied, "I already examined him in the back" while they were drawing blood.  (You cannot properly examine a cat while he is having blood drawn!)  Her curt and dismissive remark was the only diagnosis she offered.  The next day she called with his blood test results and seemed surprised that they indicated nothing unusual!

    Just four days later, I asked another veterinarian at an entirely different practice to examine him.  She gave him the usual professional examination, palpating his abdomen, etc.  She IMMEDIATELY said she needed to do an ultrasound examination of his bladder, as she could feel a mass.  He had a serious tumor and this was the reason for his illness.

    It is patently obvious that Dr. Campbell did not perform a proper, thorough examination.  Yet that was the service I was paying her to perform!  For that reason, Blue Ridge Veterinary Associates deserves a grade of F.

    I later returned to Blue Ridge to obtain copies of my cats' medical records of their visits there (needless to say, we never used that practice again).  I was astonished to see that a prominent part of the records was a notation of the "time" we allegedly arrived for each appointment.  I live five minutes away, and never had any occasion to be late.  But the long delays at the front counter, waiting for the long line of customers, were counted as "late" arrivals in the records!  I have since asked several veterinarians, and not one has heard of making this part of a pet's actual medical record!  (What happens, I wonder, to clients who actually do arrive late?  Are the pets punished for their "bad" owners? )

    Interestingly, I had a more recent encounter with Blue Ridge in 2015.  While working with an animal charity, I had to take a semi-feral cat to be neutered.  The charity had an account with Blue Ridge and I was instructed to take the cat there.  This was against my better judgment, but my colleagues suggested that it was worth seeing if Blue Ridge may have changed since my previous experiences.  I brought the cat in the usual cage "trap" covered with a towel that is used to transport a feral cat.  I made sure to leave my telephone numbers, and all day long I expected a telephone call to tell me that his surgery had been completed and to let me know his condition and the results of his examination.  I never heard from them. 

    Finally, in the evening we went to pick him up.  The technician came out and said "Oh, I'm not sure I can find your trap [in which I had brought him that morning].  Can you just carry him out to the car?"  Remember, this was a feral cat, after dark, and we were expected to carry him across a busy parking lot with moving cars!  Fortunately, she eventually she found the trap.

    Then I asked some questions about his post-surgery care.  I noticed she wasn't giving us any Buprenex or any other drug to deal with post-operative pain.   "No, he doesn't need that" was her reply. This is just unacceptable -- pain relief is now standard humane practice after veterinary surgery. 

    This recent experience only confirmed my earlier observations about Blue Ridge Veterinary Associates.  They are a throwback to an earlier era, when pets were little more than unfeeling farm animals, not valued members of the family.  Neither my beloved pets -- nor the deserving animals I foster -- will ever visit them again.

    - Donna C.
  • A

    After moving to Loudoun County (and some bad experiences with other veterinarians here), we were searching high and low for a good veterinarian for our much-loved cats.  Loudoun Cat Care was recommended to us by another veterinarian because, she said "Dr. Wiechmann must have been a cat in a previous life!"  This tells you all you need to know -- she understands cats like nobody else.  I think she and her wonderful staff see their patients as their own cat friends, and talk about them with great interest and proper amusement.  She appreciates their individual personalities and remembers all the crazy things they do!

    Beyond that, she is a great diagnostician, who seems to figure out exactly what is bothering a kitty very quickly.  We always learn so much during our visits -- she is full of good information and suggestions.

    I never thought our cats could actually love a veterinarian, but I do think they enjoy their visits to Loudoun Cat Care.  They get lots of love and attention from all the staff, and end up feeling so much better.  I think they know -- despite the unwanted car ride -- that going there is going to be a good thing! 

    - Donna C.
  • A
    Blue Ridge Veternary Associates
    Everything is good. Rebel is living. It was a positive experience. The only thing that wasn't positive was that they kept wanting to keep Rebel until he would eat. My nephew is a vet in Florida and he kept saying, "Don't worry. Rebel will eat when he wants to. It doesn't matter if it's five days with him not eating." So, I think everything was good. You could go over there any time and you could sit with the dog. They tried to make a separate room when it was available and we just would sit there with Rebel and I'd try to give him a little chicken or something like that. So, everything was good. The only thing was even when we went over on Saturday - we went over Saturday afternoon and Saturday night, they still didn't want to release him and then my nephew from Florida said, "It doesn't matter if he doesn't eat. Let them take him home." He was still on intravenous medicines and everything. There was one woman there and she took quite a bit of time helping me setting up and giving the medicines. Some you had to mix it with water and shoot it in his mouth or do all this stuff, and even with the food for a while because he wasn't taking food. So, they didn't want to release him yet. But my nephew said, "Release him. Let them take him home and let them deal with it." But they were good. That woman took quite a long time with me to make sure I'd know how to handle Rebel. They left the catheter on. She said, "If any time during the night it gets too much just bring him back." In the morning because everything was okay they took the catheter off. So, I had a very good experience. The cost was $3600. We took him Monday night and right away, just to see him and the things that they were going to do right then was $1600. I didn't find out till we came home that Rebel had gotten into the basket. When we got home we found out that he had thrown up. I started seeing all this fiber. I was looking around going, "What is this fiber?" and then I realized it was the basket. By that time because they didn't know what caused it they had done an ultrasound on him. Because it was at the middle of the night we paid extra charges for the ultrasound. But he was dying. So you had to let all this happen. The overnight fee normally is about $90. And then there's different fees because he was taking intravenous medicines and things like that. So, it was $3600. At first they thought maybe it was cancer because he was bleeding from his rear end. It was awful. With the ultrasound they decided there was no cancer. I guess, it was a reasonable fee because he was there from Monday till we got him about 11 O' clock Saturday night and they had him on intravenous all the time and everything. It was a lot of money. I guess, it's reasonable for all that they did. A couple of years ago we were away in April. My husband and I were in Alabama. My sister got sick. So the rescue had to take her to the hospital. So she was home alone with Rebel. So rescue took Rebel over to Blue Ridge veterinarian. We had never used them. When we went the next day to pick Rebel up and asked them, "How much is it going to cost?" They said, "Oh, nothing. It was an emergency." Our neighbor had three bull dogs. A couple of years ago they attacked Rebel. They had him in his mouth and they were going to tear him apart. It was awful. We got Reby away. We took him to the hospital in Leesburg, which is a little further away. I didn't really know where Blue Ridge was and everything. They did good service and that was a more modern place. But, they made us give a credit card before they did anything. Now, over at Blue Ridge they didn't ask for any kind of payment. When we were leaving that night, leaving Reby over, I asked if they wanted credit card or something. They said, "No. We'll get it later." They didn't take payment until we took Reby home. So they never asked for payment. I was shocked because this other place before they had even looked at him we had to give them a credit card. The rooms where you sit and things like that weren't as fancy. But, they have a lot of people work there and everybody seem to just really care. They're more country. The staff was very caring and knowledgeable. The waiting room is fine. They're 24x7. They're there all the time. They really were trying to save his life and they did.
    - Wallis B.
  • A
    Blue Ridge Veternary Associates
    For veterinary services, we deal with Blue Ridge Veterinary personnel. They did a great job. I felt good knowing it is no longer in pain. We just started with these for the past year and a half when our old vet moved. They have great service, very good customer service and very compassionate. They have excellent hours, they are open till 11 o'clock at night, regular time. It is very expensive. They are more expensive than every where else but you have to face the things they have to offer with their price. It is expensive.
    - Jeremy & Allison M.
  • A
    We took our 14 1/2 years old shih tzu to be groomed. The staff was very friendly and the place seemed very clean and well kept. More importantly, they did a fabulous job with our dog: he looked great and seemed happy to be there. Will definitely be taking there again!
    - Gloria C.
  • A
    Leesburg Veterinary Hospital
    It went well. The veterinarian gave a quality examination, followed through with an ultrasound, and did not hesitate in consulting her colleagues for their opinions.  I was very impressed by this; I think that's a good quality in any kind of doctor.
    - Donna C.
  • B
    The LifeCentre

    I have used them numerous times.  We found one Internal Medicine doctor to be rather unresponsive and unhelpful.  Amother was much better.  The Emergency staff, though, are terrific -- they are very responsive and inspire great confidence in their ability to care for your pet.

    - Donna C.
  • A
    Dig It Kennels
    We used Dig It Kennels to board our dogs for any trips we made in the last three years.  Every time we were happy and so were our dogs.  They took great care of our Furbabies.  Sometimes I felt as though the dogs received better care at Dig It than they did with us.  I love the fact that you have to wait on them to open the gate, then drive in and not let your dog out until the gate is closed.  No worries about the dog escaping.  Jeanie and everyone there are just fabulous.  When family came with their dogs, they also used Dig It and had nothing but great reviews also.  We have moved to VA now, but sure wish we could find another kennel as great as Dig It, but don't think we will.
    - Melissa S.
  • A
    Its a small, kind of mom and pop shop, a woman and two younger ladies that run the shop. Its a real dingy run down building, as soon as you walk in there you know that they know dogs. One dog that I had who recently passed away was scared of everybody, I wouldn't say she was 100% thrilled but it wasn't like she was digging her claws. The second dog goes running in there like its spa time. I think its a reflection of their attitude. The two younger girls are very sweet. She's like this totally, I don't know if she takes the dogs out and does yoga with them or something but she has that spirit about her. One time we actually forgot the dog, I was probably 40 miles away, and she stayed there until I could go get him. That was probably about an hour late picking him up, not even a look out of her or anything like that. I appreciate not getting a scolding. It's a great place, I think they have an assembly line going, you can't bring the dog in and pick them up at 6. I think they are open one Saturday a month. We have tried other groomers around here and honestly come out of those place looking shell shocked. Your dogs are being taken care of, they don't look traumatized when they leave there.
    - William H.
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