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Home Security System reviews in Round Hill

  • F
    ADT Security Services
    This company is mind-numbingly incompetent and we kick ourselves for not taking the negative reviews it has received thru Angie's List more seriously.  We went with ADT only because the previous owners used it and so it would be much cheaper for us to continue with them.  Instead what we got was a waste of time and a few headaches.  We contacted them well over a month ago to do the preliminary consult.  Since the sales rep went on vacation after that initial consultation, we had to wait over a week to hear back from him, thus delaying the installation for at least a week..  After the contract was signed and the deposit made,  we were told that the earliest they could install the system would be 2+ weeks later because ours would be an all-day job and they needed to schedule it first thing in the morning.
    The installation day came and we were expecting our installer between 8-9 am, as we were told.  At 10:00 I call ADT and I am told that the installer was en route;  they lied.  Instead, the installer showed up at 1:00 pm.  Apparently, even though we were supposed to be an all day job, ADT scheduled someone else ahead of us.  Naturally, he wasn't able to finish the job. After the installer left the DirectTV wasn't working and the alarm chimes that we already had in all our doors and windows were turned off. 
    Before the technician left, he assured me that he would be back the next day to finish the job.  I, again, rearranged my schedule to accommodate the visit.  He never showed up.  When I call the ADT offices, I was told that no technician was assigned to our work and that the earliest they could come would be in a 1+ week!  I told them that I needed someone to come up and reconnect the tv and put us back the way we were before they wrecked everything in our house;  after calling them several times throughout the day (there was NO follow thru from the scheduling dept.) they finally sent someone at 3:30, even though we had told them we needed to leave the house by 4:30.   This new installer tried to put back as many of the old chimes as he could, but ran out of time.  
    This company is a real mess and I wonder how they can possibly be a successful national corporation.  Their scheduling department is nothing more than a disaster and the communications between that department, their installers and the sales reps is abysmal.  However, I believe that in our case everyone dropped the ball.  While I do believe that the scheduling department was mostly at fault, I also believe the installer should have made sure that he finished this job before starting a new one and the sales rep, who I had warned the first day about the tardiness and the lack of time to finished the job, never followed up.  And, frankly, when you are a home security company, shouldn't your communications be impeccable?
    Needless to say, we are canceling this contract:  if this is the way they treat their customers when they are still trying to get their money, God only knows what would happen in case of an emergency.  And if we don't get a full refund, I will be writing yet another review while also contacting the BBB.
    - Gloria C.
  • A
    Guardian Protection
    Rob installed and explained everything in an efficient and timely manner.  Also, provided additional benefits I could realize.
    - Scott M M.
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Home Security Companies in Round Hill

Companies below are listed in alphabetical order.

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