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Hauling reviews in Round Hill

  • F
    PockitShip, Inc.
    Two drivers were early and loaded-up the items and took them to the house. One of the items was an antique wooden game table that had 4 feet with the original metal casters on them. After moving the items into the house, I tipped them $20 and they left. About 30 minutes later, I noticed two of the feet with the attached casters were broken off - one in several pieces that probably could have only happened it the table was dropped or fell inside the truck. Neither of the movers said anything about any damage and gladly accepted the tips I gave them. I called the company and left a message about it. I missed their call back on 2/12 and they said they would call me 2/13. I didn't hear from them at all, so i called on 2/16. I was told they talked to the drivers and they denied damaging anything and that I watched them unload the items and carry them into the house. They lied on both counts, but the company stance was to trust their drivers and not the customer. Not a wise decision when you are a service company. I am not the type to try to get something for free or make false claims and they basically accused me of doing those things...not appreciated! Obviously, I would not recommend this company for any reason whatsoever! An awful experience.
    - Brock M.
  • B
    American Mold & Restoration
    The job went well.  The PM offered advice and explained things as they went along.  He was most helpful with the insurance investigator who came to review our claim and see the remediation work and the beginning of the renovation work.  Any time there was something we questioned about the work going on, the PM and/or crew was patient in answering these questions.  If we noticed something we didn't like the look of in the work, the PM either explained why something was required to be done a certain way or would listen to our comments and make the changes we asked for.  When the tile job in the shower first started, they had put down 2 large 2'x2' pieces when we decided we wanted the tile laid in a different pattern.  The person laying the tile never complained and pulled up the tile already down and relaid them in the direction we liked better.  We also changed from a full bench in the shower stall to two corner benches.  They again made the change with no question and never showed any frustration with us.  When we decided to use a block window in our shower instead of replacing our broken out window with a regular window that would need to be covered with privacy film, the PM realized our opening for the window wasn't a standard size opening and changing the opening size was not an option.  Rather than tell us we couldn't have what we wanted, our PM took it upon himself to actually make a block window for us on his own time that fit our special sized opening.  It looks great and he even matched the grill pattern on our other windows in the bathroom with the block sizes he used so our windows would have a consistent look.  The work was slow due to special order items, but when the crew got to a point where they were waiting on something, they moved to another task within our project.  They were never still.  They showed up between 7:30 and 8:00 every morning and worked until 3:00 with only a short lunch break.  They laid down brown paper and/or drop cloths on the path to their work area.  They cleaned up their work area at the end of every day and pulled up the paper and/or drop cloth.   We had a trip we had planned and paid for that fell in the middle of the job.  The PM worked with us to ensure we didn't miss a moment of the vacation.  There was also a point in our job that the crew had done all they could before our special order tile arrived (our fault since we had our heart set on something that wasn't available in-stock).  We were told of the delay the Wednesday prior.  The PM worked with the tile shop to put a rush on the order at no additional cost to us.  He did reassign our team to another job site while we waited, but with the help of the PM, it was only 2 or 3 days instead of the 10 business days the tile shop told us to expect.  The only negative I can say is that in this last job, 4 tiles had pencil marks that weren't erased before they sealed the tiles.  We didn't find them for almost a month.  Since we couldn't just erase the marks because the tile was sealed, we called and were told they would send someone out.  We were asked if this could wait until someone was in our area since we live on the outer edge of their work area.  This didn't bother us as we didn't even notice it for a month, so we agreed.  It did take 3 weeks for someone to come out, but the workman took care of the issue.
    Overall we are very pleased with LPS and will be using them for any future project we have.  I would recommend them to everyone, especially Blaine Fairbanks and his team.
    - Michelle S.
  • A
    Pack Rat Hauling
    We have used Pack Rat Hauling for two years now.  I can't say enough about the outstanding service they have provided over the years.  My calls are always returned right away - even one time when the owner was on vacation.  I have called and often gotten same day service.  The crews are very professional and always prompt.  The area where they remove the material is always cleaner than before I put everything out.  I have used other junk removal services in the past, but have never gotten the level of outstanding service provided by Pack Rat.  I highly recommend them.
    - Valerie S.
  • A
    Pack Rat Hauling
    They came when they said they would, but their pricing was questionable. They had some coupons, which laid out pricing for you, but the contractor that signed me up with them said they did not have a coupon, and charged me full price, even though I had printed one off of their website. It was a bit confusing. I would proceed with a little more caution before hiring them again.
    - CAROL D.
  • F
    Dump That Junk LLC
    I purchased the $89 Big Deal April 4th and contacted them immediately to let them know I would need some time until the work could be done. I contacted them again in the beginning of September and when they finally got back to me they said they wouldn't come out to my house even though my area was included in their "service area". I am in the Western part of Loudoun County, however, they said it was too far and they would not come out.
    - Joyce W.
  • A
    Pack Rat Hauling
    They were on time and did a great job!
    - christa l.
  • A
    It went very well. They were timely, efficient, professional and friendly. It could not have been better.
    - Joseph M.
  • A
    Dump That Junk LLC
    Very professional and did the job correctly.
    - David S.
  • A
    Pack Rat Hauling
    Excellent, fast, and thorough. I use them for many home maintenance and hauling and clean up tasks.
    - Nancy G.
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Hauling Services in Round Hill

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