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Health Care Facility reviews in Rockville

  • A
    Anthem Blue Cross Blue Shield
    The company where my husband and I both work offers a POS plan from Anthem Blue Cross-Blue Shield. Overall, we have been quite satisfied with Anthem. We have very rarely had any problem with claims; the coverage is good, at least for our health issues, which are all very common types of conditions/services.
    In ten years, we have only had one instance where we had to fight Anthem over a claim. My husband had surgery; part of the claim was erroneously coded by the hospital as being an experimental procedure. We went back and forth between the hospital and Anthem, trying to get the problem corrected. The hospital said they couldn't talk to us, they had to talk to Anthem; Anthem said they couldn't talk to us, they had to talk to the hospital. For a few weeks, it looked like we were going to be stuck with a $20,000 bill for a procedure that had not even been performed. We could not get answers from either side, until finally our insurance administrator at our office intervened and got it straightened out. The claim was recoded and re-submitted, and Anthem paid for the procedure that actually had been done.
    Other than that, we have generally been pleased with Anthem. They also are accepted by the majority of providers in our area, which makes it easier to find doctors and health care.
    - BETH M.
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Health Care Facilities in Rockville

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