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Spa reviews in Roanoke

  • F
    Somatic Harmony Massage Therapy
    I purchased a Groupon for a family member who is 7 months pregnant with two young children, so that she could enjoy a stress free hour as a bday gift. I called Somatic prior to purchasing the Groupon and spoke with a very nice and helpful woman. I asked her if they do prenatal massage and was told, "yes, absolutely!" I told her I wanted to buy a Groupon and which massage would be the closest to this type of massage. I was told to buy a Swedish massage. This woman told me to get this one and that she would schedule a prenatal massage and note that this was the massage I bought for her. This family member happily walked in yesterday to check in, very obviously pregnant! Melissa, who turned out to be the OWNER, checks her in and marks the Groupon as redeemed. This family member then confirms the obvious, that she is getting a prenatal massage and from what I'm told, Melissa's whole demeanor just flips and is BEYOND rude, telling this person no that she is not set up for a prenatal massage. Melissa claimed that she was set up for a Swedish massage and that I didn't notify the person I spoke with that I was making an appt for a pregnant woman. I assure that is the MAIN reason i called to set this up. I'm fully aware it's a special kind of massage. Melissa was downright abusive in her verbal exchange with this person, upsetting my family member greatly - hardly the experience I set up for her!!! She left without getting her massage, needless to say. I called and spoke to Melissa, who constantly interrupted me trying to educate me on the difference of the two massages and that I should've specified that i wanted this type for my family member. I repeatedly tried to tell that's EXACTLY what I did. She tells me that the Groupon was for a Swedish massage. I told her that me what I was told to buy by HER employee! I said her employee must've gotten confused and in telling me to buy a Swedish massage, wrote that down instead. I couldn't relay this as she was very rudely speaking over me and kept insinuating this was my fault. She also told me I should've booked a prenatal certified massage for this appointment. I said, "no...that's what YOU should've done since I called to set up a prenatal massage!! That was YOUR job if I call you and make an appointment for a prenatal massage. YOU (or your employee) was supposed to make sure that type of masseuse was the only scheduled for this appointment." Unreal. I thought this lady was the receptionist. Imagine my disbelief to find out she is the OWNER. She didn't apologize (profusely), she didn't offer to make this better and reschedule, nothing. All she did was berate both this family member and then me as if this was our doing. I've never in my life encountered such an awful woman, an unreasonable one, and someone who won't take any accountability for herself or her employee, as she should as a business owner. She must be a joy to work for on a daily basis! And don't bother to get a massage from her and have anything be scheduled wrong,as she doesn't try to resolve issues, only verbally abuse those that are trying to give her MONEY!! Look at the other review here and other places. This is a pattern. I filed a complaint with Groupon and intend to file complaints elsewhere. If you're in need or want of a relaxing massage, you might want to look elsewhere...this place is anything BUT relaxing.
    - Ali B.
  • A
    Les Cheveux Salon & Day Spa
    I've been using them for one year.  They have several advanced therapists that I use.  They are great at massage therapy.  It's easy to schedule the appointments and you can do it online.
    - Gail S.
  • A
    Pure Spa
    Tranquil place for massage and spa services. Very kind and friendly front desk. They are great about calling the day before your service. Eric is great at deep tissue massage. Highly recommended.
    - Eduard V.
  • A
    Beauty Bar
    I have been to all of the over priced salons in town and have never found a place that is close to the service and reasonable prices at the Beauty Bar. Brandy and the rest of the staff are great. I also like the convenience of having my car washed next door during my appointment. Great salon and great people!
    - Heida D.
  • A
    Pure Spa
    I'm going there on Friday. I love it there. They are just wonderful. They are very punctual and professional. It's a very nice tranquil atmosphere. I hate going to pay that much money for a massage but it is a very nice atmosphere. The downside I would say is that there is no appointment reminder and I have got busted before because if we schedule in advance we get like a ten percent discount. My husband always schedules in advance in order to get the tem percent discount but we forgot about it and there is no appointment reminder. If we don't cancel within twenty four hours we have to pay for the appointment anyway so I would say that is one of the few downsides. If we call to make the appointment for the next day and for some reason we can't make it for less than twenty four hours we have to pay for it anyway, I don't really like that policy. Other than that the actual spa procedures we've had done, we haven't had any problem at all. Their cancelation policy and the lack of reminder is a little frustrating. That's where we always go.
    - Krista W.
  • A
    CHANGES CITY SPA
    It was a good experience.  The staff was friendly and they were punctual.  I would go back if it was within my medical plan.
    - Gail S.
  • A
    Beauty Bar
    They are clean. They are efficient. It is just a well-managed company. They work very hard to make sure that you get what you want.
    - Kyle C.
  • A
    Potion No.9 Med-Spa, LLC
    I spent $30.00.  She is a cosmetic specialist.  I found them through word of mouth.  A friend referred me.  I don't get billed.  I just pay per plan.
    - Mary C.
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Day Spas in Roanoke

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