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Chimney & Fireplace reviews in Roanoke

  • B
    W C Butler Heating & Air
    A very small gas leak developed around the valve shaft on my gas fireplace. I called Butler to fix what I considered a very minor problem. They arrived on time and were professional in using booties, etc. We quickly detected that there was small leak past the valve packing and that the packing nut simply needed to be tightened to fix it. They said that they were not the gas experts and didn't have the tools to fix it on this visit. I pushed them to fix it anyway, using my own tools. I did some of the work and this was fixed on the first visit. I got the impression that Butler would have billed me for a 2nd visit if I had not completed this simple job for them. I'll give them the benefit of doubt but I don't appreciate being gouged for simple repair jobs.
    - Blair D.
  • A
    Kennard - Pace Co Inc
    Serviceman quickly identified the problem and cleaned out the pilot light assembly. The cleaning work took just a few (less than 10) minutes and the gas logs worked as good as new again. He also checked for gas leaks and found that everything was OK.
    - Roy N.
  • A
    Doug's Chimney Sweep LLC
    What a crew! These guys arrived on time (or was it 5 mins early?). There were four guys who came to inspect one chimney and to clean another. I have never seen anybody work as quickly as they did. In addition, I've never seen such teamwork; each guy had a certain job to do. Professional, timely, and above all, extremely knowledgeable about their trade. I highly recommend Doug's Chimney Sweep.
    - Tana T.
  • B
    Black Goose Chimney Sweep Inc
    Due to bad weather, the first appointment didn't happen. Unfortunately, I had to call back to reschedule; no one called me to let me know the service person wasn't coming nor did anyone call to reschedule. Other than that, the service person was knowledgeable and helpful.
    - Martin Angie S.
  • A
    The Shenandoah Sweep
    They were very helpful and made economical recommendations for repairing our two double chimneys. They worked quickly and efficiently to get the sweep done and get us the information needed for our decisions regarding the repairs. It took about 6 weeks to order materials and schedule the repairs, but the cap installation was completed in one day.
    - Robert B.
  • A
    J & D Masonry LLC
    We've dealt with Jeff twice.  Last fall (2015)  he came by to give an estimate and offer advice on a chimney that was in need of repair. We ended up going a route where we didn't need his services but were very satisfied with the interaction.  This spring we had Jeff put a concrete block retaining wall in the cellar of our house.  The cellar had been dug out after the original construction of house and the original wall was in need of additional support ( after 65 plus years).  He also capped a second house chimney that use to provide for the kitchen and filled a previously installed concrete block retaining wall in the cellar. We have been very satisfied with the work Jeff  has done, would use him again if needed and would recommend his services to others that have need of masonry work.
    - William B.
  • A
    J & D Masonry LLC

    A little forgetful after speaking with him a few times regarding the job.

    Once we got in contact, came to the house quickly and removed the brick without any damage to the surrounding areas while I was gone on vacation.  No complaints with the work done.


    - Kristen M.
  • A
    J & D Masonry LLC
    I called Jeff based on recommedations on Angie's List.  He called back right away and came the very next morning to address our problem.  He was on time and knowledgeable. I would use him again in the future.
    - Joanne G.
  • F
    Art's Plumbing Services
    I called him the following Thursday to find out why I hadn't heard from him on Monday as promised and was told he had been busy and then remembered he owed me a quote. He promised he'd get back to me in the next few days. I asked then if he really wanted the job and was told yes. That was two weeks ago and I still have not heard from him. I had to assume he was not dependable or interested since he didn't do what he said he would and have made other arrangements to have the work done.
    - John G.
  • F
    Black Goose Chimney Sweep Inc
    Called 9/18/15 and left a message with answering service - they said he'd be in contact with me in a couple of days.  A week later (9/28/15) after not being contacted I called back left my contact info again and again they said he'd be in contact with me in a couple of days.  A week later (10/5/15) called again after not being contacted, left my info and mentioned that this was my 3rd time calling; asked if they knew why I hadn't heard anything - they didn't.  I do not plan of calling a 4th time.
    - Caroline C.
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Chimney And Fireplace Contractors in Roanoke

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