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Auto Repair reviews in Roanoke

  • A
    Dominion Service
    They have been as honest as the day as long since I have been using them over the last four years. The shop foreman is Danny Otey and the owner Daniel Austin have always given excellent customer service.
    - Thomas F E.
  • A
    Wood's Service Center
    I cannot say enough good things about this auto shop. I brought my car in for something I thought would be a minor problem - my heat wasn't very warm. They got me in right away - and found that my coolant had essentially solidified. The technicians went to work as if it were their own car. Unfortunately, my radiator could not be saved, but it wasn't for lack of trying. The folks faithfully kept in touch with me - I never felt I was getting anything but honesty. When my car wasn't ready when they thought it might be, they gave me a very nice loaner at no cost. And, when I picked up my car, I was stunned that they had cut their own labor costs to make the bill as affordable as possible. I'm a single woman with very little knowledge of car innards - they treated me like family. I feel blessed to have found my way to this great business, and would recommend them to ANYONE.
    - Joanna M.
  • A
    Wayne's Imported Automotive
    Excellent! I have been using Wayne's to service my vehicles for going on 17 years now. I've always been extremely happy with them, they are courteous and keep in great communication with you regarding any work that needs to be done with your car. I've also found them to be very fair and reasonable with their pricing. Can't say enough good stuff about them and recommend them to anybody Who needs service on their vehicle. I've even had previous jobs start to take their vehicles to Wayne's because of the great job that they do. Couldn't imagine taking my cars to anybody else. Also, Deb is the best!!
    - Tracy B.
  • A
    Wayne's Imported Automotive
    Fine. I left the car first thing AM and picked it up late afternoon. They are not inexpensive, but who is? Have taken vehicles there from time to time; would not hesitate to use them again although their location is not the most convenient for me.
    - J B P.
  • C
    Newton's Garage
    It took them a little longer than I had hoped. They did get the job done. They told me it had a bent frame and they couldn't fix it. $75 for the tow and $50. I would use them again but would stay on top of them to get it completed.
    - HOPE U.
  • F
    Brambleton Auto Inc
    Replacement botched. Had to be redone by the dealer. When I took the car to the dealer for annual state inspection, the dealer wrote, "Found after market axles (I knew that). Found axle on driver side front is leaking. Also found that the axles are too short (not factory length). Recommend replacing both axles". The dealer also said there was evidence of excessive force being used in the installation that could have caused the leak. After dealer replaced the axles, I took the wrong axles to the Brambleton Auto Service and asked for a refund. They told me nothing was wrong and to come back because they wanted to eat lunch. Is that away to treat an unhappy customer?
    - ROGER P.
  • D
    Cobb County Toyota
    I always try to begin my reviews with this statement; Customer Service is not necessarily experienced when a transaction or a situation goes smoothly. Good and genuine Customer Service is experienced after a problem arises, and not if and when things go smoothly. When a problem is encountered, it is then, you find out about the company?s ?Customer Service? by how the company responds to you as a customer and what they do to make things right.
    We have been faithful Toyota customers for the majority of our lives. I counted 7 Toyotas in my family. Not only do we buy Toyotas, we also have them serviced for 99% of our maintenance. For this reason, one would think that if and when we encountered a problem/concern, it would be addressed. However, as faithful as we have been to Toyota, sadly, Toyota is not faithful to us.
    Before I contacted corporate Toyota, I did take the time to go into the local Toyota dealer where this happened and talked to the Sales Manager, but my complaint fell on deaf ears.  I actually left the dealership angrier than when I arrived.  How do you take an angry customer and make them angrier? DON?T LISTEN to their complaint! Try to sell them something instead.  This man lacked any concern for my problem. Knowing we were upset, does he take us into a private area to talk about the issue? Nope!  He allows the conversation to be on the sales floor where other sales people can listen in.  Then, the Sales Manager had the disrespect of telling us to ?have a nice day? before we left the building.  If you have an inkling of intelligence and discernment, you don?t tell an angry person to have a nice day unless you are totally oblivious to their feelings.  I confess, after he told us to have a nice day I called him a smart a**, but anyone reading this may agree this is not the manner in which you handle a complaint.  We walked out as other employees stood and gawked at us.
    I then contacted the Corporate office thinking they may have a sympathetic ear.  The customer service associate at Corporate, did listen and they provided a complaint number, but when all is said and done they did not care.  Nevertheless, they provided me with the name of the General Manager of the Cobb County Toyota Dealership.  But, I really didn?t want to talk to someone who would defend the Sales Manager. And, besides, every day that I called, I was told ?he is in a meeting? or ?he is on vacation? or ?he is at the auction.?  I never received a call the same day when I was available, but always the next day.  He must have known it was me because I always referenced the Corporate complaint when I called.  On a side note; when I did try to contact the owner, he never had the courtesy to return my phone call.  You can see why I am discouraged at this point and a review is all I have left.
    The complaint: One weekend, my wife had gone into the dealership for an oil change. While she was waiting she walked out to the lot to look at a Honda.  She was then approached by a salesman.  She plainly stated she was not interested in buying another Toyota and then explained to him why.  We are not going to purchase another Toyota because the corporate refused to fix the defective visor that falls down frequently while driving.  That does not mean we will not buy a used Honda from a Toyota dealership.  Nevertheless, ?no? should have meant ?no?.  He then pulled out his cellphone as asked for her number and email address. She again said she did not want to give him her personal information.  She walked away upset that this man was so adamant.  She picked up her vehicle after the oil change was completed and thought that was the end of the salesman.  However, the following Monday she received a phone call at work from the same salesman she told ?no?.  On a number she DID NOT give to him.  Apparently the salesman went into the service department after she had left the dealership, and retrieved her personal information even after she told him she was not interested.  This creeped her out!  It creeped me out as a husband. When she said no, that should have been the end of it.  It should creep out any Husband or Father that their woman or little girl told someone ?no? to a request for their phone number, but the person went behind their back to obtain it.  Why did the service department give it to him or did he give the service department the wrong impression? 
    When I mentioned earlier that we tried to talk to the sales Manager, all he could focus on was the broken visor.  I tried to make it clear to him that we were not there to talk about the visor.  He then told us the employee was a nice guy.  Nice guys respect the word ?no? But when I asked him if he would be upset if this happened to his wife, he refused to answer.  She is embarrassed by this and did not want any other contact with that particular salesman. I don?t think this is too much to ask. This could have been settled with a sympathetic ear. The optics look terrible.
    - W. B.
  • A
    We have used Blue Ridge as our one and only auto mechanic for many years and are very pleased with their honesty, integrity, promptness and professionalism.  They always consult with us before proceeding with any work needing to be done and are mindful of costs.  As a result they let you know your choices and possible costs so that you can make informed decisions.
    - Grace K.
  • A
    Wayne's Imported Automotive
    I have been meaning to write a review
    about Wayne's for quite some time but kept putting it off. Wayne's have been
    working on my cars for many years (mostly imports) doing anything and everything, from brakes,
    tires, engine work and even correcting others mistake. They are extremely knowledgeable
    and very professional. At times price may seem a bit on the higher side but the
    quality of the work more than makes up for it. Just an example, my Mercedes was
    fairly new and under warranty that I took it to the dealer for routine service.
    Dealer volunteered to do the state inspection for free, I agreed. Got a call
    back saying that there is some issue with the some part of the fame or joint
    for the front wheel and needs a replacement. Without it it will not pass the
    inspection. Price quoted was around $800. I told them that it is under warranty,
    was told that it is not covered and they can't do anything about it. I took the
    car to Wayne?s; they said there is nothing wrong that inspection
    requires...charge was $75 for labor and passed the inspection. Ever since, I
    never took my cars to dealer unless it is covered in the warranty, always Wayne's first.
    - Jagdish P.
  • A
    Bob's Shell
    solved problem starting car due to bogus worthless GM security system that ASSumes that my key is fake if the resistor reads too low which is caused by low battery voltage not the resistor drop due to current through it
    - William A.
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Auto Repair Shops in Roanoke

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