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Window Replacement reviews in Reston

  • F
    Thompson Creek Window Company
    Thompson Creek Review I would not buy replacement windows from Thompson Creek EVER again and this is not due to the quality of the windows but the beyond horrible customer service if there is ever a problem. This is a company that advertises all of the windows made are custom for your home at their local manufacturing plant. Additionally ours came with a lifetime warranty. Why has it taken almost three years, countless phone calls, long hold times, techs not showing up for scheduled appointments to have a replacement screen for our sliding glass door and a screen window re-screened because a bird pecked a hole in it? By the way we did pay for these items to be replaced/repaired. We finally got the new slider screen door after two years and as of yet have no screen on our bedroom window! They did not even start to work on replacing the screen for the window until the first of this year. The technician tried to re-screen the window frame at our home but had an issue and took it back to the warehouse to be re-screened. It is now almost the end of August and we still have no replacement bedroom window screen. I have lost count how many times we have called customer service about this on-going issue. When I finally get through to someone, the service coordinator promises a call back but that rarely happens. Since these windows were custom made for our home by Thompson Creek we need the replacement screen back from them. If Thompson Creek can���t solve a simple problem like ours what happens if there are more complicated issues? We are beyond DISSATISFIED with Thompson Creek Window Company!
    - Judy M.
  • A
    Shiner Roofing Siding & Windows
    Shiner Roofing replaced our roof, gutters, eleven leaking skylights, and provided some attic insulation, and deck boards. Sales personnel were trustworthy, knowledgeable, and professional. Shiner Roofing did a top installation job exceeding expectations for efficiency, quality, and work organization. Workers cleaned up during and after job completion. Company representatives were courteous and professional. We are happy under a new roof. Per L, (Reston)
    - PER L.
  • A
    Window Nation Inc
    We received a free quote from Window Nation from Antonio Kilpatrick. He did a great job demonstrating the product and key components of the windows. We understood the high quality of the windows but at this time cannot afford the product we truly wanted. When we are ready we will definitely be going with Window Nation!
    - Emily C.
  • A
    St Joseph's Roofing Inc
    We got several estimates for our roofing project. St. Joseph's estimate was right in the middle. They handled the entire process professionally and with integrity. St. Joseph's spent extra time researching an affordable way to replace three skylights that were not a standard size. Their solution was creative and reasonably priced. The project took two days with some additional time for inside work to finish out the skylights. St. Joseph's took extra care to make sure the job was done correctly, and in fact, redid some of the skylight work to make sure it was perfect. I would highly recommend St. Joseph's.
    - ray l.
  • B
    Shiner Roofing Siding & Windows
    It took a while due to their backlog of roof repairs and since it wasn���t a major emergency we were fine waiting a few months. My husband said the installer was a true professional and did a great job.
    - Marie M.
  • A
    KCSI Construction Inc
    Replacing our windows, roof and siding was a big job, and we wanted to ensure we used a trusted reliable company. Very happy we were able to work with KCSI! Mike and his team were the nicest, reliable, and easy going team. Finished on time (sooner than expected) and on budget. No pressure selling like the others we received quotes from, no added cost or up-selling. Mike is so knowledgeable he guided me to what I needed and not what was most expensive. His team was respectful and on time every day. Price was fair and competitive (more than competitive since he didn���t try to up-sell). I���d absolutely use them again and highly recommend them.
    - Joshua L.
  • A
    Zen Windows of Washington DC
    Wonderful service from start to finish. No high-pressure sales, professionalism presentation, great pricing, amazing products, and the best installation we have ever had at the house. After they were done, you could not even tell they were there (except we had new windows). The window product is great quality, far exceeded my expectations.
    - LISA L.
  • B
    Homefix Custom Remodeling
    Just got our new windows done, and I couldn���t be happier. True, we had some install issues because of the weather and such, but our account consultant Chris Dobbin couldn���t have been more on the ball! He was responsive, resilient, and never left us hanging. That���s some great service! The windows themselves are a wonderful product! Our house was built in 1974, and the windows we had were the originals. The difference between our old, drafty, not insulated windows and our new ones is night and day! Our new windows look terrific, and the noise reduction is notable and critical since I work nights.
    - Irene K.
  • A
    Zen Windows of Washington DC
    They were polite enough to inform me that they only install windows they sell so I did not hire this company as I'd already purchased a window to match those in my home. (That was a requirement to satisfy the HOA.)
    - Tim M.
  • F
    ElevationBuild, LLC
    Be wary of this company, and you are probably best served to stay away. When I first encountered them at a fall festival booth, the guy working the booth said the company has been in business for 8 years. But, when you do a little research, it's actually about half that length of time. Next, there is no phone number for the Manassas, VA location. The only contact number I could even find for the company is the president's cell phone. When they come out, ofcourse the pinpoint every flaw with your house - whether real or artificial, who knows. When asking about a specific window type or options, the sales guy (president of company i think) googled the window. Had no actual brochure of any product they sold - everything was google searches on his laptop. The company has a website, but it is very thin in actual content.
    - Jason T.
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Window Replacement Installers in Reston

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