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Transmission Service reviews in Reston

  • A
    I was surprised to find the initial check: looking at the engine, fluid check, and road test was done at no charge by Mr. Ted Hartman; he found no transmission problem, wrote down what might be causing the "check engine" light to come on and referred me back to the garage that sent me (who didn't have transmission expertise but said to check that out first). I will do as suggested, but it was refreshing not to merely be dismissed or told I needed some expensive repair on my 27 year old car, and it wasn't worth doing.
    - Lois L.
  • F
    AAMCO Transmissions & Total Car Care
    I highly caution anyone from giving his or her business to any AAMCO service centers based on my regretful experience with the location in Sterling, VA at 44827 Old Ox Rd.  AAMCO hires negligent technicians and dishonest management that are not concerned about their clients? safety, and offers terrible customer service when the transmissions they build do not work properly.
    I brought my 2005 Chevrolet Impala to AAMCO Transmissions & Total Car Care for a third opinion on my car?s engine light codes (P1811, P1819, U1301, and P0135).  When I spoke with the service director, Timmy, he told me that they believed I needed a new transmission and torque converter.  On Thursday July 31, 2014 at 11:00 am, I called Timmy and told them I would use their shop for the work my car needed (except replacing the oxygen sensor).   Timmy called me Wednesday, August 6 to tell me my car was ready for pick up.  He specifically mentioned that they took the time to test the car to ensure that ?everything was right.?  
    When I picked up the car the following day, it seemed that my car was not shifting between the gears as smoothly as it once did, but since the engine light was only throwing the oxygen sensor code I thought the car was okay.  But while driving it the next week, I noticed that shifting between the gears became more and more rough.  By the middle of the week, when I accelerated from a stand still my car would violently grind forward after a significant delay.  My transmission did not have problems this severe prior to me taking it in to AAMCO and I no longer felt like my car was safe to drive.
    I called Timmy to let him know that I was having problems with my new transmission.  I left it at the shop Sunday night so they could look at it Monday, August 18.  The next day he told me testing had revealed that they installed a bad transmission.  To calm me he tells me "three out of a hundred of the transmissions we install do not work well.?  He then goes on to talk about how I do not need to worry because my transmission is under warranty, as if I had caused the transmission to malfunction.  At no point, however, did he offer to provide transportation or reimburse me for my transportation expenses that would result from his company?s poor product and service.  On Friday, August 22 around 2:30 pm Timmy called me to let me know the car was finished (again).  But when I arrived around 3:00 pm, I was told the car is ?almost ready,? and I was then asked if the ABS light was on when I returned the car to them the previous Sunday.  It was not on so I said ?no,? and then for the next 30 minutes I had to wait as they tried to make the light to turn off.  Finally, they realized the problem; they forgot to plug something in.
    As I drove my car home, I could not believe my experience with AAMCO.  The service technicians installed a malfunctioning AAMCO transmission, failed to realize the transmission malfunctioned before releasing the car to a customer, and then management failed to take responsibility for their company?s negligence.  For all my inconvenience, Timmy literally offered me a bottle of water.  Mistakes happen, but it is management?s job to counterbalance a customer?s negative experience and Timmy made no such attempt at this.  Despite keeping my car for 5 additional days after I had already received and paid for a new transmission and torque converter, he did not even offer me a ride to pick me up and bring me to the shop!  Furthermore, AAMCO Transmissions & Total Car Care displays a pattern of incompetence by prematurely telling me my car was ready before it had been thoroughly checked over.  This is not good business, and no one should have to go through what I went through.  I hate feeling like I was not treated as a valued customer and that I brought my business to the wrong shop, particularly when I have spent thousands of dollars.  I will never again give AAMCO another cent, and I will continue to share my story so other consumers do not fall victim to the negligent and dishonest practices of this company.
    - David C.
  • A
    Curry's Auto Service Inc - Reston& Great Falls
    Curry's is our go to place for any work we need on our cars. They've always done a great job, and quickly. I don't think we've ever needed to leave our car more than one night, except when waiting on a backorder part. We appreciate Curry's professionalism, ease of appointments and quick work!
    - Veronique N.
  • A
    They drove my vehicle to determine the problem after listening carefully to my explanation. Then did the work while I ate lunch. They also provide transportation to and from your home or workplace.
    - Douglas J.
  • A
    A1 performance by Randy & his crew. I thought I just needed a little brake fluid, but Randy did a thorough check and found the leak. These guys are great to work with! I used to take my older Acura to the dealer for service, but switched to having Herndon Reston Transmission take care of my car when I needed the transmission rebuilt. They did a terrific job then, too, and have since performed regular maintenance service to my car as well. They work diligently to get your car back when promised, and their costs seem fair and reasonable to me. There are no surprises when you go to pick up your car, and they give you all of your options when it comes to repair work. Do yourself a favor, and stop going to the overpiced dealer service center. Take your car here with confidence!
    - Janice E.
  • A
    Sunset Hills Automotive
    UPDATE: Mr. Willard King at Sunset Hills has done his best to make this situation right. I found a used Corolla and he checked it over for free and changed the oil, rotated the tires, and fixed a tail light. In addition he has offered to perform maintenance on the car for one year at no cost to me. I feel this is quite fair and more like the Sunset Hills I remember. The original incident hit me when I was already down and perhaps I was a bit harsh in my original review. I wish only the best for Woody the mechanic, who I didn't realize was injured in the accident, and look forward to doing more business there in the future. Thanks, Willard.

    It is with sadness that I write a less than stellar review of Sunset Hills Automotive. They fulfilled their legal obligations I suppose but I believe businesses also have ethical and moral obligations to their customers. I will just relay the facts as neutrally as possible and let the reader decide.
    I own a 98 Subaru Impreza that has been just a stellar car. Last spring Sunset Hills did extensive work on my exhaust system, over $800 worth, after they assured me that the car was in great shape and had a number of good years left. One part failed again and they fixed it for free, under warranty. The check engine light came on and stayed on after that repair, but a couple friends told me that is a common thing with older Subarus and they had learned to ignore it.
    In June I had my car inspected. It passed the safety inspection, passed the emissions inspection, but they would not put a sticker on the windshield because the check engine light was on.
    I took it back to Sunset Hills, explained to them that the light had been on ever since they fixed the car, and they fixed the light either for free or for very little money. I thought this was very fair of them. Less than a mile from the shop the light came back on. i brought it back, they fixed it again, and the mechanic took it for a test drive. The mechanic was in an accident while test driving  and my car was completely totaled. The accident was determined to be someone elses fault so they turned it over to insurance.
    I was provided a rental car for only three days, no ride to pick up the rental car. I had to go to the wrecking yard and crawl around in the wreckage of my vehicle trying to get my personal belongings out. The insurance company determined that my car was worth $3000, although I still have not received a check. $3000 is not enough to purchase reliable transportation. My car had 100,000 miles on it and many more to go.
    I asked them to look out for a good reliable used car for me, as I was not well enough to go walking around car lots. I wanted something reliable and automatic--my only two criteria. They offered me a Chevy Trailblazer with over 100,000 miles on it. They bought it for 1200, it needed 1800 of work including transmission, suspension, rack and pinion, and they would sell it to me for $3000. Cosmetically it was in extremely bad shape. I consulted a friend who is very  knowledgeable about cars and he called it a ****box. I asked them for a loaner until I could find a car but did not receive one. I ended up buying a used Corolla out of desperation so that I could continue my job and home search, and get to my doctor appointments.
    They already knew that I am battling a chronic illness, and I explained that I was currently looking for both a place to live and a place to work. Often when I go into Sunset Hills I cannot stand at the counter long enough to complete the transaction and must sit down. This incident has delayed my finding work and home, caused additional distress and physical wear and tear and completely depleted my bank account. I wasn't planning to purchase a car for several years. In addition no one picked the car up at the wrecking yard so a lien was put on it. The lien appeared on my otherwise stellar credit report and is now further hampering my ability to find a home.
    Maybe they had no legal obligation to do more, but it certainly would have been a nice gesture, and I believe good business practice. I have sent many customers to them over the years and we are all now doubting our previous loyalty to Sunset Hills.
    ps: I answered above that I would use this provider in the future, because I think they are excellent mechanics and I have always had good experiences with them previously. I am hoping they will somehow make this right and I will be a loyal customer again.
    - Karen C.
  • D
    South Lakes Auto Care
    I don't know a lot about cars.  I have to admit - I have more of a bad feeling/taste with this location than really specific issues.  Basically - I live close by and thought it would be easy to take my car here - especially with a coupon book sold to my local neighborhood.  Well - the convenience of dropping the car off and being able to pick it up at anytime has been great, but the analysis of issues and fixes provided just haven't seemed to have held like other places.  Specifically the last time - I had MAJOR squealing issues and this Sunoco  just replaced the belts for about $200.  What they didn't seem to notice/relate is that the timing belt was bad (found out when I went to the dealer 2 months later) and that was the real source of the problem.  I don't know - just beware - seemingly friendly enough, but there seems to be a disconnect between local and corporate management here and coupons always seem to create issues/tension.  I will not go here when I can avoid it, but it is just so durn close to where I live.
    - Jack L.
  • A
    We had a 2001 Mazda MPV minivan with 149,000 miles and we wanted to keep it just because I use it only to drive a few miles to the park-and-ride bus lot while my wife drives our newer car. But I knew I was in for trouble when it wouldn't shift into reverse a couple of times and the transmission began whining and stuttering.  My neighborhood service station proposed charging me about $3,000 for a used transmission so I went on Angie's list to find someone who'd give me a second opinion.  
           Randy at Herndon Reston Transmission told me they could rebuild my transmission for about $3,000 or find a used one for about $500 less.   I would have said yes but he told me there was much more that needed to be done -- and he clearly understood from the start that he'd be talking me out of doing the work. (It ranged from a head gasket that needed to be replaced to an apparent crack in the exhaust manifold and a rotted-out exhaust pipe.)     
         Randy didn't charge me anything for the work under the hood that brought me all this bad news -- and he referred me to a junkyard that's gave me a free tow and $200 for the salvage value of the van.   Next time it is worthwhile fixing my transmission, I'll definitely return.
    - Larry L.
  • A
    My 2002 Acura MDX was diagnosed at the dealership shop with a transmission problem. The dealer wanted to replace the entire  transmission to the tune of $5600. When I inquired about a repair, I was told they don't do that, so I researched Angie's List to find Herndon Reston Transmission. As mentioned in previous postings, Randy and his guys are Old School car guys who are pretty savvy about new cars and all the electronics and stuff loaded onto newer cars these day. I can't say enough good about these guys, they got my car back on the road for less than the dealer wanted to charge me, and they were so great to work with! Friendly and courteous. If it wasn't so depressing that my MDX needed a new transmission after only 84K miles, I might have actually enjoyed the experience! But Randy helped keep my spirits up, and I know from now on H/R Transmission will be my go-to car guys for auto repairs. I am happy to have found them.
    - Janice E.
  • B
    I chose them because they were close by and have a good rating on Angie's List. My car runs fine, so I assume they did a good job. The price was reasonable. The only problem I had was that they didn't give the Angie's List discount of 10%. They gave me a 5% senior discount.
    - Ken M.
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Transmission Shops in Reston

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