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Prosthetic And Orthotic reviews in Reston

  • D
    Hanger Prosthetics & Orthotics
    The specialist was very nice and seemed attentive and knew what he was doing.  He measured me for a customer brace and it seemed all was well. I expected to get something that would really work for day to day living since it was being custom made.  I returned a couple of weeks later to get the brace and found it to be quite cumbersome and not usable.  I returned a couple of times to get it melted down in areas where it was causing blisters but there was no use.  Also, in order to wear this brace, I would need a shoe that was two sizes larger then the other shoe.  This was just NOT going to work and it STILL gave me blisters.  I gave up and it's sitting in my closet taking up space.
    Fast forward 14 months and I saw Hanger was just now billing my first insurance company for the brace.  I have no idea what took them so long.  About two weeks later they sent me a bill for the balance.  I noticed they did not bill my second insurance company for the balance. When I called, the lady insisted my second insurance company rejected the claim and would not pay.  I knew for a fact it was never billed.  She kept arguing and arguing with me that I HAD to pay it. There was no way I would pay for this antiquated brace that I could not wear.  I've not heard from them since but will drop the unused brace off at their office rather then paying them a cent.  I'm only sorry the insurance company had to pay for this piece of......  the only reason I did not give them all Fs is because the technician was attentive and tried to make this ineffective thing work.
    - Karen T.
  • A
    Hanger Prosthetics & Orthotics
    They see what your problem is, and then make braces for you. It was good. The overall experience was excellent. They were professional. The customer service was excellent.  I would use this provider again.
    - James K.
  • F
    Hanger Prosthetics & Orthotics
    i had custom made insoles for diabetics  made by this company. the insoles  made by the bethesda office were unwearable as they were so bulky and painful. upon my doctor's recommendation, i went to their reston va location to debulk these inserts.
    they took 3 pair of inserts from me and said they would modify them. instead they told me today they had discarded them and that they would not replace them for me.
    obviously, this is fraudulent behavior on this company's part.
    the technicians at the reston va location are unprofessioal amateurs at what they do. for an organization that is supposed to care about invalids, they fail miserably. they do not return calls, they do not answer the phone when the office is supposed to be open. they switch their phones to the answering service when they are in the office. the office staff changes almost weekly.
    i suspect due to the poor management. they seem bored, disgruntled and disinterested in their jobs.
    i have never dealt with an orgainzaiton that is so unprofessional, and dishonest in their public dealings.
    you are well served to find another provider before you are sickened with heartache and grief if not bodily harm through improper fitting of your device or intimidating and threatening behavior to your own person on the part of staff.
    - Jeffrey K.
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Prosthetics in Reston

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  • 1st Care

    6505 Briggs Rd
    Warrenton, Virginia