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Office Equipment Repair reviews in Reston

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    Carefree Office Technology Inc
    My HP Laser Jet P3005 dn began jamming in Sept./Oct. of 2017. I called Carefree Office Technology because they're an authorized HP repair center. They do not accept repairs at their business address. Instead, they send techs out to do repairs on-site. Their minimum charge is $165 for the first hour. They sent a tech to my office on Oct. 30, 2017. The tech did not print an event log (which would have helped him pinpoint the cause of the problem) and recommended that the pickup roller be replaced. The tech spent 25 minutes replacing the pickup roller, charged $165 for labor + $19 for the part, and said the printer needed a separation pad which he did not have with him. Carefree sent another tech about a week later. That tech spent 13 minutes replacing the separation pad and charged $165 for labor + $21 for the part. The printer kept jamming. Carefree sent another tech a couple weeks later who concluded that there was nothing wrong with the printer. Neither tech printed an event log. Printing an event log takes about 10 seconds and is easily accomplished through the printer's control panel. Carefree failed to do this most basic diagnostic test. They replaced two parts that had nothing to do with the problem and charged me $330 for 38 minutes of labor. The event log shows the same exact error code before Carefree "fixed" the printer and after they "fixed" it. $370 later and I still have a printer that frequently jams (see images of event logs attached). I do not recommend this company.
    - Bernadette L.
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Copy Machine Repair Services in Reston

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