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Auto Service reviews in Reston

  • A
    Sunset Hills Automotive
    The mechanic spoke with me about the car and gave me an estimate for all the things that were wrong with it, and recommended strongly that I return it to the dealership. I considered the cost, kept it, and had the work done. Over the past three years my mechanic has done many repairs, many involving the computer and electrical system, as warned. He finally said enough is enough to get a new car. And to promise that if he says No to the car, that I will not buy it. Needless to say, I brought in a car that I thought might pass from someone I knew. Unfortunately, the answer was No. Needless to say, I passed on the deal. I trust them, and they have never let me down. In some cases a repair that is needed is out of range, but they will give me risks and short-term solutions with the warning of what to expect when. While waiting for my car, most of the people in the waiting area have been going to them for years. People trust them.
    - Jan D.
  • A
    Doctor Detail Inc.
    Excellent work. One car had average need of in-depth cleaning but the other was "a challenge"! It entailed a lot of elbow grease by the tech. Both looked close to new after the work was done. Very convenient to have the work done in our garage/driveway. A bit of an indulgence, but worth it. We drive cars for a long time. (Cost reported is for 2 cars.)
    - LOUISE S.
  • F
    NTB National Tire and Batteries - Reston
    It didn't go well at all. I left the shop after the service still with a check engine light on after 4 visits, car still driving erratically, and UNSAFE. They said there was a short they could not find or diagnose and I needed to take it to a specialist. The new shop was able to diagnose the problem as a short in the controller for the high pressure fuel pump which was cracked and leaking fuel. The determined that it was likely cracked by NTB during installation of the serpentine belt and water pipe. Also, the new belt was cutting into the water distribution pipe as they bent the pulley removing or reinstalling to the water pump. And in removing the water pipe it was found to have been installed with RTV putty instead of the proper o-rings. One of the vacuum hose attachment points wad been broken off and the drilled out and replaced with a brake bleeder valve. A manifold flap was installed backwards and in the open position. 2 injector o-rings were of the wrong type and leaking. Also a chunk the plenum was cracked off. I then had to return to retrieve the 2 engine covers. I had to spend another $3427.00 to have it fixed and NTB is refusing to do anything to make it right.
    - johnathan p.
  • A
    Beahm's Auto Service
    Work was performed as expected, I am very happy with the results. I found out about this repair shop from a coworker's recommendation. Price is very fair, and you can trust that they will not try to fix something that does not need to be fixed.
    - Richard B.
  • A
    Patriot Auto Glass LLC
    Great work. We bought my Mom's old (but low-mileage) Lexus from her when she decided it was time to stop driving. While driving it cross-country, the side mirror mysteriously shattered. Even though the mounting and electronics were all intact, the dealer said it would cost $1,000 to replace it. Patriot not only came out and replaced it for $80 but ordered several mirrors to be sure they got the right size. It may not magically defrost or dim anymore but it's good to go. (And they even explained it probably shattered because we left the rear defroster on too long. Go figure.)
    - Larry L.
  • A
    Auto Transport - United Freight Of America
    I am over the moon with my experience. I was moving from VA to CA and had booked with a different company. The other company was supposed to pick up the Tues of my move week and had failed to book a driver. I called Ely from United Freight and he was able to get me a driver the next day. He was extremely comforting and responsive throughout the whole experience. He even talked me through canceling with the original company in order to help me reclaim all of my deposit. I would recommend this company highly
    - Alyssa H.
  • A
    Casey's Automotive
    Casey's Automotive was referred to me by a friend. I was looking to have a suspension lift, new wheels, and larger tires put on my 14 Wrangler JK. I went to Casey's to speak with Brendan about how to proceed. It was busy that day but he still made time to thoroughly review what I was trying to accomplish. Brendan worked with me to determine what my goal was rather than just making blanket recommendations. He almost immediately earned my trust and the best part was that he genuinely seemed excited to do the work. I think what hooked me though was another customer than came in while I was there to drop off her car. She left and after about 15 minutes came back with a couple dozen muffins for everyone that worked there. When's the last time you took your car to get serviced at a dealership and brought everyone food? I think that speaks to the caliber of the business in general, so Brendan and I put together a plan, he gave me some homework(for wheel design etc.), we shook hands, and decided to circle back Monday. He walked me through all the choices, and made recommendations based on his experience. He never tried to upsell me or push more expensive options. I truly felt that what he suggested for the lift/wheels/tires would be something he would do for himself. Brendan was realistic about the cost(which was very competitive vs. other auto shops). Before we had finished laying out the build I already had a pen in my hand ready to sign. They took my credit card(but did not charge me a dime), order the parts, and in a week I took my Jeep in for the work Wednesday morning. I drove it home Thursday. To say I am pleased with the results would not do it justice. The Jeep looks fantastic. My kids just about popped their tops over it. Casey's has 100% earned my future business(I only went to the dealership before this). I'm already thinking about what modifications to make next, and I will absolutely be bringing it to Casey's. So a couple of things in summary about the process: 1. Everything promised was delivered on time, the estimates, the parts, and the build. 2. Brendan was in constant communication. Not once did I ever have issue getting in touch with him 3. It was a 5 star experience, stem to stern. Great job to the team at Casey's
    - John P.
  • A
    Pohanka Acura of Chantilly
    What I like best about them is they don't try to sell me something I don't need. This is the only place I've had my car serviced. Their service department has great hours. You can get a loaner. They follow up to see if service was good and if I have any issues.
    - Kathy R.
  • A
    Sunset Hills Automotive
    They replaced both the high and low pressure valves and the AC orifice. They said the pressure was still high and fond the fan was not moving any air. They replaced the fan clutch. I ask if the old orifice showed the compressor to be going bad and they said no look fine. It is all working like new again now.
    - BERNARD L W.
  • A
    Jewel Auto Care LLC
    Great. Have hired them 3 times to detail my car. The owner drives to my residence to preform the work. There is flexibility in scheduling. After every detailing very satisfied with work completed. Will continue to use them for detailing. Have recommended them to a friend, they were pleased with work performed.
    - Stephen L.
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Auto Services in Reston

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