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Auto Repair reviews in Reston

  • A
    Sunset Hills Automotive
    The mechanic spoke with me about the car and gave me an estimate for all the things that were wrong with it, and recommended strongly that I return it to the dealership. I considered the cost, kept it, and had the work done. Over the past three years my mechanic has done many repairs, many involving the computer and electrical system, as warned. He finally said enough is enough to get a new car. And to promise that if he says No to the car, that I will not buy it. Needless to say, I brought in a car that I thought might pass from someone I knew. Unfortunately, the answer was No. Needless to say, I passed on the deal. I trust them, and they have never let me down. In some cases a repair that is needed is out of range, but they will give me risks and short-term solutions with the warning of what to expect when. While waiting for my car, most of the people in the waiting area have been going to them for years. People trust them.
    - Jan D.
  • F
    NTB National Tire and Batteries - Reston
    It didn't go well at all. I left the shop after the service still with a check engine light on after 4 visits, car still driving erratically, and UNSAFE. They said there was a short they could not find or diagnose and I needed to take it to a specialist. The new shop was able to diagnose the problem as a short in the controller for the high pressure fuel pump which was cracked and leaking fuel. The determined that it was likely cracked by NTB during installation of the serpentine belt and water pipe. Also, the new belt was cutting into the water distribution pipe as they bent the pulley removing or reinstalling to the water pump. And in removing the water pipe it was found to have been installed with RTV putty instead of the proper o-rings. One of the vacuum hose attachment points wad been broken off and the drilled out and replaced with a brake bleeder valve. A manifold flap was installed backwards and in the open position. 2 injector o-rings were of the wrong type and leaking. Also a chunk the plenum was cracked off. I then had to return to retrieve the 2 engine covers. I had to spend another $3427.00 to have it fixed and NTB is refusing to do anything to make it right.
    - johnathan p.
  • A
    Beahm's Auto Service
    Work was performed as expected, I am very happy with the results. I found out about this repair shop from a coworker's recommendation. Price is very fair, and you can trust that they will not try to fix something that does not need to be fixed.
    - Richard B.
  • A
    Casey's Automotive
    Casey's Automotive was referred to me by a friend. I was looking to have a suspension lift, new wheels, and larger tires put on my 14 Wrangler JK. I went to Casey's to speak with Brendan about how to proceed. It was busy that day but he still made time to thoroughly review what I was trying to accomplish. Brendan worked with me to determine what my goal was rather than just making blanket recommendations. He almost immediately earned my trust and the best part was that he genuinely seemed excited to do the work. I think what hooked me though was another customer than came in while I was there to drop off her car. She left and after about 15 minutes came back with a couple dozen muffins for everyone that worked there. When's the last time you took your car to get serviced at a dealership and brought everyone food? I think that speaks to the caliber of the business in general, so Brendan and I put together a plan, he gave me some homework(for wheel design etc.), we shook hands, and decided to circle back Monday. He walked me through all the choices, and made recommendations based on his experience. He never tried to upsell me or push more expensive options. I truly felt that what he suggested for the lift/wheels/tires would be something he would do for himself. Brendan was realistic about the cost(which was very competitive vs. other auto shops). Before we had finished laying out the build I already had a pen in my hand ready to sign. They took my credit card(but did not charge me a dime), order the parts, and in a week I took my Jeep in for the work Wednesday morning. I drove it home Thursday. To say I am pleased with the results would not do it justice. The Jeep looks fantastic. My kids just about popped their tops over it. Casey's has 100% earned my future business(I only went to the dealership before this). I'm already thinking about what modifications to make next, and I will absolutely be bringing it to Casey's. So a couple of things in summary about the process: 1. Everything promised was delivered on time, the estimates, the parts, and the build. 2. Brendan was in constant communication. Not once did I ever have issue getting in touch with him 3. It was a 5 star experience, stem to stern. Great job to the team at Casey's
    - John P.
  • A
    Pohanka Acura of Chantilly
    What I like best about them is they don't try to sell me something I don't need. This is the only place I've had my car serviced. Their service department has great hours. You can get a loaner. They follow up to see if service was good and if I have any issues.
    - Kathy R.
  • A
    Sunset Hills Automotive
    They replaced both the high and low pressure valves and the AC orifice. They said the pressure was still high and fond the fan was not moving any air. They replaced the fan clutch. I ask if the old orifice showed the compressor to be going bad and they said no look fine. It is all working like new again now.
    - BERNARD L W.
  • A
    I was prepared to spend $2000 for the work and was so relieved that I didn't need to spend the money right now because I needed several other repairs for my home. I appreciated his honesty because he could have easily done the work and charged me.
    - Sharon O.
  • A
    NTB National Tire and Batteries - Reston
    I am a car guy with a couple of classic cars as well as daily drivers. I brought my 2013 Kia in for service (alignment). The work was done in a timely manner and the quality was great. As I waited I watched the team work with other customers and deal with other clients with various repairs. Andrew, the manager, was proactive and really treated each customer and their challenges with the utmost care. As I sat there I realized I had found a place I could trust with a standard brake job for my 50 year old mustang. I spoke with Andrew and he told me about his mechanic's experience with new and older cars. Mo knew his stuff and I found a place to do the work. The thing with older cars is you never know what may have been done previously and what could happen unexpectedly. So you really need a mechanic that is honest as well as one that is not going to get frustrated when it turns into a puzzle that needs to be solved. My job turned into the puzzle and they worked on my car until they solved the puzzle. They found issues that I was having that I was unaware of and solved them. This car is a special car and they treated it as such. They were more than fair in what they charged me and I feel thankful that they made my car more safe. I would highly recommend the team at NTB Reston for any work.
    - John M.
  • A
    Wiygul Automotive Clinic-Reston
    They always work with me and my budget.  They break down the different repair needs and plans of attack to get them done within my budget.  I also like they always send hand-written thank you notes after each repair.
    - Deanna M.
  • A
    Koons Tysons Toyota
    My local mechanic said my car's electronics were showing a code in need of a $3000 to $4000 catalytic converter replacement.  I went to Koons to get a second opinion.  They looked at my car and said they understood how my mechanic gave the recommendation they did.  Koons also said there were other, less costly, options we could try.  Long story short, they made only $800 in repairs to fix the emissions issue.

    Koonz put things in the affordable category for me.  When I do need a new car I won?t even look anywhere else because the staff is so helpful. As a single woman I sometimes worry about being scammed with auto matters.  This isn?t the case with Koons.  They also have also built a professional relationship with me over time.
    - Deanna M.
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Auto Repair Shops in Reston

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